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Hosted PBX phone solutions are revolutionizing how small and medium-sized businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the same enterprise-level, professional phone system capabilities large businesses use at a much lower cost, hosted PBX is helping SMBs save money while putting their customer services on par with much larger organizations.
While large enterprises have begun leveraging the cost advantages and robust capabilities of enterprise IP (Internet Protocol) telephony, on-site IP PBX (Private Branch eXchange) systems can require significant initial investment and ongoing operational costs that put them out of reach for SMBs. Until now, smaller companies have been limited in choice to inflexible, expensive traditional phone systems or residential-grade voice over IP (VoIP) solutions with limited functionality and flexibility, and less than business-grade performance.
Now there?s a cost-effective, feature-rich alternative to on-premises IP PBXs and traditional analog phone systems expressly designed for the needs of small and medium-sized businesses. VocalocityPBX, a hosted PBX solution, offers state-of-the-art features, seamless scalability, and unparalleled ease-of-use all in a low-risk, low total cost of ownership package.
This white paper provides insight into whether a hosted PBX solution from Vocalocity is right for your company, the types of benefits you can experience with a Hosted PBX, and an overview of how easy it is to deploy VocalocityPBX versus other phone systems.
Professional Phone Systems Are a Competitive Advantage
Perception is reality when it comes to the customer experience. The phone system can make or break a company?s efforts to provide a professional, efficient experience to its customers. It can mean the difference between appearing to be a mom-and-pop shop or a much larger, establishedenterprise with the resources to satisfy the customers? needs.
That?s why choosing an office phone system should be based on much more than cost alone. While cost is a major reason why SMBs are switching from traditional office phone systems to hosted IP telephony, many SMBs are unaware of the equally important, additional advantages of leveraging the latest technology for voice communications.
IP telephony ? voice communications over an Internet connection ? is becoming the standard for business communications. VoIP enables a broader array of features than traditional analog phone systems to improve productivity, enhance customer satisfaction, and deliver exceptional business intelligence. Taken together, the lower cost and robust features offered by VoIP is making a positive impact to the bottom line of SMBs.
Is a Hosted PBX Solution Right for Every Business?
Making the decision to replace an office phone system shouldn?t be taken lightly. Despite media hype, there are certain businesses for which a hosted PBX system may not be the ideal solution. For instance, very large enterprises offer the economy of scale and depth of internal IT resources to make on-premises IP PBXs a viable solution.
While total cost of ownership is the main driver for most companies, many of the benefits of a hosted PBX solution discussed in the previous section come into the decision as important factors to consider for each company?s specific requirements. The comparison chart below illustrates for which situation either on-premises or hosted PBX is more appropriate.
For more information about how Vocalocity can provide your company with high-quality, low-cost professional VocalocityPBX can be implemented in an evolutionary fashion ? for instance, one department at a time. Vocalocity has emerged as a leader in the VoIP applications marketplace. Vocalocity gives small and medium-sized businesses the power of a full-featured traditional PBX with the cost-effectiveness and flexibility of a VoIP hosted solution. Consistent growth and the unique position of owning a proprietary voice platform has the company primed for the future. VocalocityPBX will continue to evolve as the premier phone solution while IP technology becomes the standard in business communications. For more information, visit www.vocalocityPBX.com.
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