Priority Solutions International implements SpringCM

60 USE CASE0 PRIORITY SOLUTIONS "SpringCM really made 2.0 INTERNATIONAL believers out of people 1 because of both the quality L of the software, and the AN IMPLEMENTATION HIGHLIGHTS convenience of the service. OI Instead of creating the TA . Web services integration wheel ourselves, we found N enables Priority Solutions' R a partner with their own E clients and vendors to access T documents in the SpringCM ideas and solution who NI repository via the company's could make it happen and S self-service Web portal. at the volume level we N . Integration with a high-speed O needed." IT scanner and barcode reading U multi-functional printer enables Tamara Ylitalo, Systems Analyst L automated upload and Priority Solutions InternationalOS indexing of documents - up to Y 4,000 documents per hour.TI . Success of its initial SpringCM R implementation has led the OIR company to explore additional P applications in its HR, Quality | Control and Legal ES departments.AC BENEFITS vendor. Finally, the document was ?led in a SpringCM Delivers Cost E cabinet by its BOL number. "That part S Savings and Scalable took forever," recalls Systems Analyst U . Priority Solutions has reduced head Business Growth for Tamara Ylitalo. "We tried to get the PODs count dedicated to Proof of Delivery M Priority Solutions into the system within 24 to 48 hours, but C (POD) management from ?ve part-time sometimes we just couldn't get it done."G employees to one full-time employee - and reduced the cost of this process by Headquartered in Traverse City, Michigan, NI Priority Solutions International is a leading Although client contracts require Priority R 43 percent.P global non-asset-based supply chain Solutions to retain a physical copy of each . The scalable business solution has S POD for up to four years, its reliance on enabled the company to increase management company that provides revenue by expanding into new paper- mission-critical logistics services for clients paper-based processes was labor-intensive business areas without getting in pharmaceuticals, healthcare, govern- intensive, costly, dif?cult to scale, and bogged down in manual processes. ment, aviation, and retail, among others. limited the company from delivering optimal customer service. . Self-service document access and faster POD processing has improved The company extends its capabilities quality of service for clients and through a nationwide network of quali?ed As a result, the company sought to vendors. local delivery resources, multiple implement an electronic document management system to capture and . Ensures integrity around Prescription warehouse locations, international air manage each POD, streamline and Drug Marketing Act (PDMA) and other freight forwarding and a wide variety of compliance initiatives. value added services that assist automate the delivery veri?cation process, customers in simplifying, automating, and provide self-service accessibility to measuring, managing and improving their delivery information for its clients. supply chain. INTEGRATING AN OUTSOURCED SOLUTIONIn connection with the company's pharmaceutical sample distribution business, Priority Solutions is required to Having recently completed a core capture a POD, which provides veri?cation competency exercise, Priority Solutions of receipt of each shipment. determined that an outsourced document management solution would best allow it In the past, the company each day to focus on its supply chain business. As received, from various delivery vendors, the company evaluated the available 1,000-1,500 PODs, which individuals managed service providers, two things would manually sort ?rst by client, then by about SpringCM stood out immediately: Increase Ef?ciency, Streamline Processes project. Each POD, essentially a Bill of Priority Solutions International relies on Lading (BOL), was then manually marked "The functionality met our needs, and SpringCM to gain supply chain ef?ciencies. as received to initiate payment for the SpringCM was also open to the kind of
Copyright 2006 | SpringCM | 350 N. Orleans Street, Suite 950 | Chicago, IL 60654 | www.springcm.com | 312.881.2026back-of?ce integration we were hoping to While the company still retains paper important area. Additionally, Priority accomplish," says Shannon Core, Priority PODs to satisfy client and regulatory Solutions' self-service portal has reduced Solutions Chief Operating Of?c... [download for more]