Find White Papers
Home
About Us
List Your Papers
    
> NetSuite > How Fast-Growing Companies Obtain CRM Success

How Fast-Growing Companies Obtain CRM Success

White Paper Published By: NetSuite

This white paper reveals the most vital elements needed to develop a seamless value chain; one that realistically enables an SMB to develop valuable 2-way relationships with their most valuable customer segments.



Tags : 
crm, customer relationship management, smb, small business networks, customer service, customer satisfaction, customer interaction service, netsuite

NetSuite
Published:  Nov 18, 2006
Type:  White Paper
Length:  21 pages

White Paper
CRM Success for
Fast Growing Companies
This informative whitepaper discusses the technical challenges andlack of visibility that affect the creation of a successful customer experience through a seamless value chain, and how to tackle theseissues. What is most important in making the value chain seamless in any business environment is that the ultimate focus be placed on the customer and that the use of information, data, and processesremains the focus of planning the complex merger of processes, technologies and cultures. In order to successfully extend your valuechain, you must recognize that your partners, vendors/supplies andemployees play a vital role in making sure that customer values areboth recognized and realized. Learn how a successful value chain can be created by seamlessly integrating your business partners andimplementing a customer focus.
The 56 Group, LLC
Find out more: contact NetSuite at 1-877 NETSUITE or visit www.netsuite.com Updated 4/11/06 White Paper. . 9504 Tudor Oaks Drive .. Manassas, VA 20110 . 703-551-2337 .. paul-greenberg3@comcast.net
...

The 56 Group, LLC
CRM Success for Fast

. . G. row. ing. Com. pan. ies. . .
What Every Small and Mid-Sized
Company Needs to Know
By Paul Greenberg
.....
. . ...
CRM Success for Fast
Growing Companies
What Every Small and Mid-Sized Business Needs to Know
Overview: It Takes A Village to Please A Single Customer
The answer to the upcoming question might seem obvious. If you are a customer, what do you want to know about when you're purchasing something?
This?
. Order
. Manufacture to order
. Maintenance, repair and operations scheduling/planning
. Resource allocation and planning
. Order management
. Sourcing scenarios/planning
. Order simulation for the sourcing scenarios
. Date and quantity controls
. Alternative supply models
. Partnership/Distribution channels and processes associated
. Scheduling, delivery and logistics planning
. Deliver
2

Or this?
. Order
. Deliver
Obviously, you say, all I really want to know is order/deliver, not the rest of that stuff. But, whether you as a customer, just want to see order/deliver, you as an enterprise owner or employee, need to do all the rest, without the customer getting involved or seeing how you're involved either.
But this is complicated, isn't it? You have to plan to procure materials and manufacture the appropriate products - i.e. ultimately, the one that the particular customer specifically ordered. You have to make sure the human resources are in place to manufacture the order so it can be produced in a timely fashion that will then allow the scheduled delivery to be timely - with timely meaning the customer's delivery expectation is met. You have to make sure the money is there to afford to buy the materials and pay the people who are going to manufacture the order that will please that individual customer who put the in the order in the first place. You have to make sure that the products produced meet the quality standards that have been set. You have to make sure that the products can be moved to wherever it is they have to go (warehouse distribution center, etc.) prior to shipping to the individual - which takes a good deal of time and planning and managing of a calibrated risk because what if - oh yeah, what if the goods aren't the appropriate quality or the number of orders is greater than the number of units available at the most geographically close distribution center and warehouse? Then you have to have processes to resolve that because that individual customer doesn't care that you had quality or logistics issues as long as what they get in their delivery is of the excellence they expect, when they expect to get it. In other words, it is complex, difficult to implement and yet needs to be seamless in the eyes of an unforgiving customer. How do you think about this? How do you do this? Why should you?
stAnswering that, my friends, is the purpose of this white paper. Because in the 21 century, with a new kind of customer in place, this is something you cannot ignore, whether you are a large enterprise, a ... [download for more]

Browse Technology Topics

Data Center

Virtualization, Cloud Computing, Infrastructure, Design and Facilities, Power and Cooling, Green Computing  
    

Data Management

Application Integration, Analytical Applications, Business Intelligence, Configuration Management, Database Development, Data Integration, Data Mining, Data Protection, Data Quality, Data Replication, Database Security, EDI, SOAP, Service Oriented Architecture, Web Service Management, Data Warehousing  
    

Enterprise Applications

Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, EBusiness, Enterprise Resource Planning, Enterprise Software, EProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management, Manufacturing Execution Systems, International Computing  

Human Resource Technology

Human Resources Services, Payroll Software, Time and Attendance Software, Workforce Management Software, Financial Management, Employee Monitoring Software, Employee Training Software, Recruiting Software/Services, Employee Performance Management, ELearning, Benefits Management, Expense Management  
    

IT Career Advancement

Cisco Certification, Microsoft Certification, Linux Certification, Network Security Certification, Software Development Certification  

IT Management

Employee Performance, ITIL, Productivity, Project Management, Software Compliance, Sarbanes Oxley Compliance, Service Management, Desktop Management  
    

Knowledge Management

Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA  

Networking

Active Directory, Bandwidth Management, Convergence, Distributed Computing, Ethernet Networking, Fibre Channel, Gigabit Networking, Governance, Grid Computing, Infrastructure, Internetworking Hardware, Interoperability, IP Networks, IP Telephony, Local Area Networking, Load Balancing, Migration, Monitoring, Network Architecture, Network Management, Network Performance, Network Performance Management, Network Provisioning, Network Security, OLAP, Optical Networking, Quality Of Service, Remote Access, Remote Network Management, Server Hardware, Servers, Small Business Networks, TCP/IP Protocol, Test And Measurement, Traffic Management, Tunneling, Utility Computing, VPN, Wide Area Networks, Green Computing, Cloud Computing, Power and Cooling, Data Center Design and Management, Colocation and Web Hosting  
    

Platforms

AS/400, Domino, Linux, Microsoft Exchange, Oracle, PeopleSoft, SAP, Siebel, Solaris, Tivoli, Unix, Web Sphere, Windows, Windows Server  

Security

Access Control, Anti Spam, Anti Spyware, Anti Virus, Application Security, Auditing, Authentication, Biometrics, Business Continuity, Compliance, DDoS, Disaster Recovery, Email Security, Encryption, Firewalls, Hacker Detection, High Availability, Identity Management, Internet Security, Intrusion Detection, Intrusion Prevention, IPSec, Network Security Appliance, Password Management, Patch Management, Phishing, PKI, Policy Based Management, Security Management, Security Policies, Single Sign On, SSL, Secure Instant Messaging, Web Service Security, PCI Compliance, Vulnerability Management  
    

Software Development

.NET, C++, Database Development, Java, Middleware, Open Source, Software Outsourcing, Quality Assurance, Scripting, SOAP, Software Testing, Visual Basic, Web Development, Web Services, Web Service Security, XML  

Storage

Backup And Recovery, Blade Servers, Clustering, IP Storage, ISCSI, Network Attached Storage, RAID, Storage Area Networks, Storage Management, Storage Virtualization, Email Archiving, Data Deduplication  
    

Wireless

802.11, Bluetooth, CDMA, GPS, Mobile Computing, Mobile Data Systems, Mobile Workers, PDA, RFID, Smart Phones, WiFi, Wireless Application Software, Wireless Communications, Wireless Hardware, Wireless Infrastructure, Wireless Messaging, Wireless Phones, Wireless Security, Wireless Service Providers, WLAN  
Search