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HP Renew Program
Nine step quality check process
HP warranty is assured as all HP Renew products undergo the same building and testing processes as new products. The rigorous HP Renew remanufacturing process ensures all Renew products are fully restored to be equivalent to new product standards. At the end of this process there is no visible difference between a new product and an HP Renew product.
1. Physical inspection
When equipment is returned to HP, it is thoroughly inspected to determine its current condition and whether it meets HP's high standards for refurbishment.
2. Cleaning
Equipment components-from circuit boards, wires, screens, components, Nine step quality check process and cabinets-are cleaned out to eliminate dust (a major factor in circuit damage).
3. Review of warranty records
HP's computerized history provides data on parts failure rates to determine which parts should automatically be discarded.
4. Parts replacement
HP-trained technicians analyze each piece of returned equipment. Because mechanical parts typically have a high failure rate, they are routinely replaced. All engineering revisions are added to bring equipment up to the latest technology.
5. Wiring/connections
Board connections are thoroughly checked, and all wiring is inspected to comply with current HP quality standards. HP takes this extra step to ensure years of trouble-free operation.
6. Cosmetic improvements
All exterior panels and cabinet pieces are removed and are repainted or replaced with new ones.
7. Testing 1,2,3
HP remanufactured products go through an extensive series of mechanical and electrical tests in accordance with HP's rigid specifications.
Diagnostic testing incorporates standalone as well as system and peripheral interconnectivity tests. Lastly, system software is tested and brought up to the latest release level when available.
8. Final inspection
Cables, documentation and manuals are packed with each product; then one final inspection is made to ensure each shipment arrives with all its necessary accessories.
9. The HP Certificate of Quality
Because HP stands behind all our products-both new and remanufactured-a "Certificate of Quality" comes with each order. This is HP's guarantee to the customer that equipment remanufactured in our Renew process stands up to the same high-quality standards of all HP equipment.
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