IDC report: Profitability and OSS Support: A Return on Investment Analysis of IBM Tivoli Netcool

IDC studied telecommunications service providers, including mobile and fixed-line service providers, that have implemented Performance Management, Service Quality Management, and Network Fault Management from the IBM Tivoli Netcool suite of solutions. These firms found IBM Tivoli Netcool to be a robust services management package that matched their critical demands particularly well. IDC's research and analysis of these sites indicates a high level of business value return. Their purchase and implementation of IBM Tivoli Netcool (investment) delivered a return of 625% (ROI). The savings they achieved as a result of the implementation covered the original investment costs in less than six months (payback).