Find White Papers
Home
About Us
List Your Papers
    
> Safari Books > Safari Books Online For Government: Improving IT Service Management within Government Organizations
Safari Books
Published:  Jun 08, 2009
Type:  White Paper
Length:  8 pages

Safari Books Online For Government: Improving IT Service Management within Government Organizations

White Paper Published By: Safari Books

ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.



Tags : 
safari books online, government, it service management, itil, version 3, best practices, strategy, design, transition, maintenance, office of management and budget, omb, sox, sarbanes-oxley, it operations, service strategy, service design, service level management, slm, operational level agreements