Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers. But information on that system wasn’t easy to find. Microsoft® Office SharePoint® Server 2007 offers the organization easy access to information—and it enhances productivity and supports increased security for confidential information. Read more about the benefits.
Microsoft Office System Customer Solution Case Study
Hospital Improves Internal Communication and Business Processes with New Intranet Overview "Office SharePoint Server has improved our team Country or Region: United States Industry: Healthcare members' productivity by offering users a streamlined intranet experience and has enhanced team member Customer Profile St.Vincent Heart Center of Indiana provides relations by providing information important to them."a variety of services to patients with Alec Williams, Chief Information Officer, St.Vincent Heart Center of Indiana cardiovascular disease. The 120-bed facility, owned by St.Vincent Health and When it opened in 2002, St.Vincent Heart Center of Indiana was The Care Group, has 470 employees and 200 contract workers. the first freestanding hospital in Indianapolis to provide advanced treatment of cardiovascular disease. Until recently, the hospital Business Situation The medical facility relied on an HTML- used an HTML-based intranet to disseminate announcements, based intranet that was difficult and time- links, and other information to its 470 employees and 200 contract consuming for St.Vincent Heart Center of Indiana staff to use when locating workers. Information on that system was difficult to find. With help important information, including clinical from Crowe Chizek and Company, a Microsoft® Gold Certified forms and employee handbooks. Partner, the hospital deployed Microsoft Office SharePoint® Server Solution 2007 in November 2007. The new integrated and interactive St.Vincent Heart Center of Indiana used Microsoft® Office SharePoint® Server 2007 solution provides easy access to information, enhances produc-to launch a new intranet. Now users have tivity, improves communication, and supports increased security for a consistent, organized way to communi-cate and interact with content, processes, confidential information. In a March 2008 survey, 87 percent of and data. St.Vincent Heart Center of Indiana team members and contractors Benefits who completed the survey responded favorably to the new solution.„ Organizes diverse information „ Improves productivity „ Enhances employee relations „ Supports increased security „ Streamlines content management
Situation Additionally, anyone with an e-mail account at St.Vincent Heart Center of Indiana (SVHCI), a the hospital had access to all intranet post-120-bed facility, is one of 17 hospitals in the ings, even information meant only for the St.Vincent Health system in Indiana. The members of a particular team. "The intranet hospital employs 470 people and has an didn't have a lot of security levels or per-additional 200 contract employees. Founded missions built into it-everyone using it had in 2002, the facility has been ranked the access to virtually everything," says Jane number one provider of cardiac care in Richardson, Vice President of Human Indiana for the past three years by the lead- Resources at SVHCI. ing healthcare ratings company in the United States, HealthGrades. Additionally, SVHCI has In a team member survey conducted annually been recognized as a Top 100 Cardiovascular by SVHCI Human Resources, Richardson says Program by Thomson Reuters, a company that every year, "Communication was one of that uses the industry's management and the top issues that team members identified clinical outcomes to rate the highest hospital as needing improvement. They noted that the performers in the nation. The hospital is con- existing intranet wasn't providing effective sistently in the upper percentile for patient two-way communication." satisfaction as rated by Press Ganey, a healthcare performance measurement and SVHCI wanted to replace its intranet with a improvement company. central portal that would improve communi- cation and productivity by making it easy to SVHCI team members had relied on an publish and find information. The hospital intranet that was created within an existing also sought a solution that would streamline dashboard software program to communicate content management, organize the great and find information including phone diversity of content, and increase security by directories, clinical forms, and handbooks on supporting customized permission levels. policies and procedures. That intranet was difficult and time-consuming to use because Solution it required use... [download for more]
