Almost every task one performs at work includes the exchange of information in one form or another and much of that is exchanged via email and its attachments. Yet too many enterprises view e-mail as a mature technology that simply accomplishes a rather mundane but necessary task, taking e-mail for granted. They rarely seek to leverage it beyond its most fundamental function. However, the messaging services that form the basis of e-mail are far more valuable than the e-mail itself, and can be used innovative ways to save time and money in our every day tasks. Download to learn more.
WHITE PAPER
Delivering Secure
Messaging Services
for Enterprise Process
and Collaboration
Building a Comprehensive Workflow Strategy
Using Existing Messaging Infrastructure
A White Paper byTechnology Strategy Research, LLCWHITE PAPER
TABLE OF CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The Arrival of High-Quality Messaging as a Service . . . . . . . . . . . . . . . 3
Building New External Messaging Services . . . . . . . . . . . . . . . . . . . . . . 4
A New Generation of E-Mail Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
A Question of Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Lack of Local Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Is it Secure? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
It's Never There When You Need It . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Advantages of Messaging as not only a ServiceBut Also a Collaboration Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Summary and Conclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
2WHITE PAPER
Introduction Messaging as a service brings convenience and scalabilityAlmost every task one performs at work includes the benefits to the business, as well as laying the groundworkexchange of information in one form or another and much of for a broader and more effective use of messaging servicesthat is exchanged via email and its attachments. Yet too many within and between organizations. This paper describesenterprises view e-mail as a mature technology that simply how intelligent and reliable messaging services can makeaccomplishes a rather mundane but necessary task, taking opportunities for business through asynchronous communi-e-mail for granted. They rarely seek to leverage it beyond its cations between both individuals and business processes.most fundamental function. However, the messaging servicesthat form the basis of e-mail are far more valuable than thee-mail itself, and can be used innovative ways to save time The Arrival of High-Quality and money in our every day tasks. Messaging as a ServiceMessaging has been employed as an externally-providedMessaging helps to define the enterprise and its operations service since the beginning of the Internet. Many smallin a unique way. It's possible to view the organization, along and mid-sized businesses contracted their e-mail serviceswith partners and customers of that organization, as a out to Internet Service Providers, who also hosted thegroup of information and processes requiring one or more Internet domains of these companies. And, of course,interconnections. Messaging can provide those interconnections. many smaller organizations went entirely to one of theFor example, the closing of a sale by a salesperson might national access providers for their e-mail solutions.initiate an e-mail confirmation to the customer, an e-mail tooperations to schedule the items sold for production, and a In those early days, there was little sense of security andnotification to the billing system to invoice the customer. protection, and it was not uncommon for multiple e-mailE-mail serves to connect the sales process to the production domains to be hosted on the same server, with little or noprocess to the billing process to potentially the fulfillment secure partitioning. Little thought was given to the processprocess. In this example, e-mail also likely maintains beyond sending and delivering the mail.communication with the customer, and provides the connection between manufacturing and shipping. This lack of control and security was one of the factorsthat led enterprises to bring e-mail in-house after a fewBut e-mail can be thought of as more than simply an years. E-mail server software such as Microsoft Exchangeelectronic note between one person and another. Removed and Lotus Notes (now IBM Lotus Notes) became capablefrom the typical model of two individuals sending one-off and easy to administer, many chose to bring e-mail intonotes setting up a lunch appointment, e-mail can be the the organization. Fast Internet pipes, skilled ad... [download for more]
