Enterprise search has been a service in one form or another on the Microsoft intranet for more than a decade. With the release of Microsoft® Office SharePoint® Portal Server 2003, the landscape for enterprise search at Microsoft began to change. This became the foundation for the current solution, the Enterprise Search feature provided in Microsoft Office SharePoint Server 2007. Read more about the enhancements of this feature in this technical white paper.
Deeployiing annd Suupporrting
Ennterprrise Seearchh
Usinng ShareePoint Seerver 20007 to Heelp Emplooyees Locaate Informmation aand Peopple at Microsoft
Techhnical WWhite Papper Publishhed: July 2007
CONTENTS
Executive Summary ............................................................................................................ 3
Introduction ......................................................................................................................... 5 Shared Services Provider 5 Sites Using Shared Enterprise Search Services 7
Organization ........................................................................................................................ 9 Microsoft IT 9 Office SharePoint Server 2007 Development Team 11
Previous Enterprise Search Services with SharePoint Portal Server 2003 .................... 12
Shared Services Architecture ............................................................................................ 13 Shared Services Provided Within Microsoft 13 Search Services within Microsoft 14 Server Infrastructure at Redmond 14 Server Infrastructure in EMEA and Asia 16
Administration of Shared Enterprise Search Services .................................................... 18 Administration of Shared Enterprise Search Services in Redmond 18 Administration of Shared Enterprise Search Services in Other Regions 26
Administration of Indexed Sites and Content ................................................................... 27
User Experience of Enterprise Search Services ............................................................... 28 User Experience on MSW 28 User Experience on Other Intranet Sites 32 Measuring Effectiveness of User Experience 34
Migration to Office SharePoint Server 2007 ...................................................................... 35
Best Practices ...................................................................................................................... 37
Conclusion ........................................................................................................................... 40
For More Information .......................................................................................................... 41
Situation EXECUTIVE SUMMARY The amount of information stored on the Microsoft intranet is growing There are more than 120,000 employees, contractors, and vendors at Microsoft, and they exponentially. Locating that create and store an incredible amount of digital information in the form of Microsoft® Office information has become an increasing documents, pictures, videos, Web pages, and other formats. The information is stored on problem. servers throughout the Microsoft network. In many cases, several people can use a Solution document or file to complete assignments if only it is accessible or advertised for use. Microsoft IT has deployed the Enterprise Search feature of Microsoft For example, an employee on the Office User Assistance team might be developing user Office SharePoint Server 2007 to help documentation for Microsoft Office Word. At the same time, another employee might be users locate relevant information creating marketing collateral for a specific vertical industry marketing campaign that includes faster and easier than ever before. Office Word as a part of the solution. If the employee creating the campaign is unaware of Benefits the user documentation created by the other employee, the documentation is underutilized. Improved ability to locate relevant Enterprise search can help an employee take advantage of other employees' knowledge and content on the Microsoft intranet information. This is the business value of enterprise search. Considering the size of Microsoft Improved ability to publish content that can be located easily and the diversity of jobs, including product development, marketing, operations, sales, and Improved ability to find employee and administration, the volume of information involved is overwhelming. subject matter contacts Files and information are stored on a variety of internal content sources, such as document Improved integration with line-of-business applications libraries, intranet Web sites, within Exchange Server 2007 data stores, file shares, Improved consistency in... [download for more]
