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Telecommunications operators compete in a market defined by change and continually advancing technology. Up-to-the-minute technolo-gies such as IP virtual private network (IP-VPN), IP television (IPTV) and Voice over IP (VoIP) are must-have offerings that can make the difference between keeping a large corporate account and losing out to a competitor. Every time you take a new service to market, however, you face the chal-lenge of monitoring and reporting on the delivered service quality. This is possible through the process of mapping the new service to your current service quality management (SQM) infrastructure. Even the most cutting-edge offering, after all, won’t add to the value of your overall portfolio if you can’t monitor every aspect of its performance and guarantee a high level of customer service to go with it. To grow your subscriber base, reduce churn and control costs, it is imperative that you achieve and maintain a deep understanding of the customer experience throughout your organization. The available solutions on the market have failed to offer service solution options that are easy and quick to install, and can be fit into fixed go-to-market budgets and timelines. IBM has invested heavily in the development of commercial off-the-shelf (COTS) service solutions, and the results — IBM Tivoli® Netcool® Service Quality Manager Service Solutions — are changing the way telecommunications providers are taking new services to market and helping to crystallize understanding of the customer experience at every level of the organization. Offering one of the most comprehensive, up-to-date and easy-to-use SQM solutions on the market, Tivoli Netcool Service Quality Manager Service Solutions meet the full range of SQM requirements, and are targeted to revenue-generating telecom services and the underlying infrastructure. Each service solution offers real-time service status monitoring as well as service level agreement (SLA) and service performance monitoring. They also enable you to easily perform root-cause analysis, to quickly pinpoint the source of the problem and speed time to resolution.
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