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Modernizing your business processes with Microsoft Dynamics™ to drive business success Microsoft® recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, whose attitudes to technology tended to be more forward looking than usual, the most common issue was the need for modern systems. The pain points most often cited were manual processes that cause mistakes and inefficiencies, integration problems with other systems (both internal and external), lack of operational insight, and legacy software support and customization issues. This white paper explores the experience of these companies in more detail to help you understand how you can use Microsoft Dynamics to modernize your business processes and drive business success. Introduction: Focusing on the Need for Modern Systems Microsoft Dynamics is a line of integrated, adaptable business management solutions that help companies automate and streamline financial, customer relationship, and supply chain processes to drive business success. The applications and services included are used by a wide variety of companies in many different industries, among them wholesale and retail, manufacturing, and services. To better understand what drives the selection of Microsoft Dynamics among companies in so many different industries, we recently interviewed 95 business and technology decision-makers in organizations with more than 250 PCs that adopted Dynamics within the last three years. The interviews used a combination of multiple-choice and open-ended questions as the foundation for discussions that drilled down into specific needs, purchasing triggers, and pain points. From the results of those interviews we constructed an analytic framework that we applied to an additional 95 relevant case studies and deployment reports, giving us 190 data points about Microsoft Dynamics selection and deployment in a variety of industries. What emerged from this research was four primary high-level business drivers for implementing a Dynamics-based application or solution:
• Business Transformation: the application is crucial for enabling a comprehensive and integrated platform to drive productivity, efficiency, and strategy
• Work Load Optimization: the application is needed for functional, department or area support, e.g., supply chain
• Divisions and Branches: the application is needed for consolidation of applications in branches, divisions and subsidiaries
• Legacy Replacement: the application is needed to replace legacy software that lacks support, needs extensive customization, or imposes excessive IT costs for other reasons
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