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Effective Network Management
Effective network management transcends simple data collection and basic threshold detection and notification. In most networks, there are simply too many alarms and too many thresholds being violated for mostly innocuous or momentary reasons rendering simplistic management tools ineffective or annoying at best. To achieve the mission and peace of mind, network management tools must transform raw data into actionable information and process hundreds, if not thousands of events per second into root-cause alarms to save valuable time and troubleshooting effort.
True SLA and Availability Management
ProIT SLA management provides a means to precise measure and report on your operational results. In addition to the industry "Five-Level" event severity system levels, ProIT has added crucial new levels of "SLA Affecting" and "Availability Affecting" which enable IT staff to accurately define, measure and report on true end-to-end application availability metrics. In addition, ProIT's exclusive SLA management engine enables performance baselines and measurements to be established against enforceable SLAs.
Exclusive Fault Management Process and Automated Knowledgebase
It is widely acknowledged that enforced, streamlined processes yield the greatest cost savings and efficiencies. Yet it is uncommon to see these procedures applied to the work of IT support operations. Systems, network and application support engineers often work outside of many of the best practices developed for use by Enterprise Help/Service Desks. Best practices standards such as those outlined in the IT Infrastructure Library (ITIL) often go unused in "back-office" IT support. However, ProIT changes this paradigm via its ingenious Alarm Management Workflow processes which guide users through resolution paths, repair options and a self-learning knowledgebase.
Automatically Identifying Performance Issues
Most IT managers would agree that root cause analysis is the holy grail of network, system and application management. However, methods of how to attain and apply this analysis yield many lofty claims and inconsistencies or misrepresentations from vendors across the industry. ProIT implements much of the basics of Root Cause Analysis by default and by design. There are no rules to write, no scripting or programming languages to learn. ProIT performs these functions automatically on every monitored device with automatic event consolidation by object and event duplication elimination by default. ProIT's exclusive AutoAnomaly, AutoMap and ImpactAnalyzer features enable real-time root cause analysis across end-to-end services.
Once you have constructed a Service Group within ProIT, the AutoAnomaly engine automatically establishes a performance baseline for your service group based on trend analysis data. This proprietary algorithm, exclusive to ProIT, automatically identifies abnormal or anomalous performance behavior and displays, in real-time, which device or performance component is performing outside of the baseline and is causing performance degradation.
Implementing Best Practices with Automated Installation of Proven Management Pack Solutions
Legacy NSM software implementations are habitually plagued with problems, most notably the time and training required to properly configure and implement them to meet the needs of the business. The growing deluge of IP and multi-network domain events is a derivative of today's complex IT infrastructure and can cause an avalanche of data, making NMS implementations harder than ever. ProIT's exclusive XML-based management pack technology solves this problem head-on and out-of-the-box.
Management Packs define a set of best practices metrics for the monitoring and management of a device, operating system or application. The ProIT Management Packs (MP) are the industry's only XML-based solution that are applied to one or thousands of devices. These MPs eliminate the need to configure monitoring of dozens of individual performance and critical application components such as services, log files and performance counters. They monitor all of these items immediately upon being applied to a device.
Another key advantage of ProIT MPs is that they do not require additional software agents to install or maintain. Most competitive applications require that you purchase, install and maintain separate software agents for each application you wish to monitor. This creates a maintenance headache and typically creates load and resource contention issues on servers. ProIT's unique architecture enables application of our MPs without installing any new software as the MPs are all easily configurable via the ProIT Management Center. In addition, the ProIT thin client host agent performs its duties with no significant impact on system resources.
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