|
As an IT professional managing an ever evolving IT infrastructure, you are most likely facing challenges similar to your peers — the increasing demands to provide high quality services while maintaining costs. In other words you must do more with less. Throwing unlimited hardware, software and personnel resources at problems is not an option. With the convergence of data, voice, business-critical applications and video content traveling over the same network, network faults and performance problems have immediate and negative business consequences for productivity, cost and revenue. As a result, the interest and awareness of network fault and performance issues has expanded to a wider audience of business-oriented and non-technical users who want and need real-time information.
Rather than reacting to IT problems or manually creating reports to meet business requirements, many of you must now be strategic and proactive. This requires proactive, dynamic and profitable control of networks and systems that service your business. Anticipating service impacts, meeting and reporting on service levels, accelerating problem resolution, controlling network configurations and changes and keeping capital costs down are all at the top of your to-do list. In addition to putting IT in control and delivering quality services, demonstrating business benefits and ROI are also becoming part of the IT professional’s role.
In this paper, we present an eye-opening look at ways to improve your IT infrastructure at its most fundamental level. With the right strategy, you can not only do more with less, but you can deliver clear, credible business returns. Could your organization use a new ally in its fight against complacency and costs — one that can deliver a potential payback in 8 months with a three year return on investment of more than a 160 percent? Then read on for a case study of a representative service organization with over 5,200 employees and 200 routers that did exactly that by leveraging significant network and voice management solutions. We also discuss key project drivers from other peers in the market and provide insights into how CA solutions help you reach your goals.
|
