| Published: |
Aug 21, 2009 |
| Type: |
White Paper |
| Length: |
11 pages |
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Web Enabled Customer Support - Self-Service Business Processes
The benefits of moving manual processes to the web are well understood. But very few organizations have web-enabled product returns, bill disputes or other complex business processes. This paper discusses requirements for web-enabling complex processes.
Tags : | self-service, self service, online processes, cost control, automation, broadvision, software development, best practices, business management, business process automation, customer interaction service, sales & marketing software, web development, web services | |
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