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In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade or through an operational review, validating these environments to function properly and meet user expectations is critical.
Clarus Systems’ unique skill set and engagement approach takes an end user’s perspective by leveraging the same processes, methodologies, and fundamentals that are directly inherent of the award-winning product, ClarusIPC®, which offers:
__ Standardized, centrally managed certification process
__ Iterative testing and troubleshooting throughout project
__ Performance and fail-over testing using realistic scenarios
__ Final certification/full regression testing
__ Comprehensive certification status reports
__ Comprehensive configuration and change reports
One Size Does Not Fit All
Because critical engagement factors such as complexity, size, and duration vary with each IP telephony deployment and/or upgrade, Clarus Systems has designed a tiered services model to accommodate all project levels throughout the communications lifecycle. Plan: Domain experts help enterprises, SI’s and MSPs effectively plan for efficient IP telephony environments.
Design: Pre-deployment configuration reporting
Implement: Activation certification and configuration reporting Operate: Upgrade services
Optimize: Strategic Optimization Services (SOS)
Through comprehensive end-user certification processes, our transformation services enable deployment teams to standardize the management of projects, significantly improve customer acceptance, and enhance project completion stages. This ensures all critical system, application, and end user features are performing as designed and thus meeting expectations. The phases and tests performed vary based on the strategic level of the project and is structured to meet the needs of each client.
Robust IP telephony networks are dynamic and require ongoing validation during and after an upgrade. Clarus Systems performs baseline and post-upgrade certification services as part of a best practice methodology for various types of upgrades.
Pre-Upgrade
__ Configuration analysis
__ Test plan execution (baseline)
__ Remediation & re-test of pre-upgrade issues
__ Configuration and test plan results report
__ Initial device registration status check
Post-Upgrade
__ Configuration analysis
__ Test plan execution
__ Configuration and test plan results report
STRATEGIC OPTIMIZATION SERVICES
Get your deployment back on track and increase end user confidence with Clarus System’s Strategic Optimization Services. Leveraging ClarusIPC®, we optimize the performance of systems by conducting strategic operational reviews of deployed networks including analyzing configurations, running certification tests, and diagnosing issues. Working interactively with clients, we fully characterize, isolate, and diagnose the issues through:
__ Pre-production configuration analysis
__ Production test plan execution
__ Production test results analysis
__ Present findings & recommendations
SERVICE DELIVERY
Clarus Systems provides Service Delivery options to serve various needs. The options and requirements for each level include:
ClarusIPC® Server Located at Customer Site This service delivery method utilizes a ClarusIPC® server located in our customer's office/location. ClarusIPC® Server Located at Clarus Systems This service delivery method utilizes a ClarusIPC® server located in the Clarus Systems Service Operations Center (SOC).
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