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One of the critical building blocks necessary on the road to a Unified Communications enterprise is a robust IP communications strategy – one that combines planning, design, implementation, optimization, and operations. To realize maximum system potential and reduce risk, adopters rely on industry veterans’ best practices to derive greater benefit from their deployments, upgrades, migrations, and transformations.
Clarus Systems answers the demands of the market by providing enterprises, systems integrators and managed service providers with scalable IP Communications solutions that maximize ongoing operations and ensure increased end-user confidence and efficiency.
Established as an authority in IP Communications since 2005, Clarus Systems solutions validate all aspects of a communications environment are operating as expected, ensuring system availability and performance by combining automated, end user testing and management applications with strategic services.
LIFECYCLE MANAGEMENT APPROACH
Complex environments often require multiple providers and solutions in order to support the entire IP Communications lifecycle. Clients trust and benefit from Clarus Systems’ unique, end user focused best practices which can be easily utilized or adapted to existing processes and methodologies, further validating operational integrity.
Day 1 - Deployment
Plan | Design | Implement
- Deployment certification integrated, end-to-end testing
- Real-time deployment troubleshooting
- Automated test plan execution
- As-built documentation
Day 2 - Operations
Operate | Troubleshoot | Optimize
- Certification after upgrades or changes
- Proactive quality monitoring
- Help desk solutions
- Remote troubleshooting tools
- Reporting and change tracking
END-TO-END SOLUTIONS
Cisco Unified Communications Manager is typically one of the most business critical applications and ongoing operational availability is a necessity. As with any complex system, the key to ongoing reliability is a structured quality assurance process that combines integrated, end to-end testing during initial deployment with proactive monitoring and robust troubleshooting capabilities. Clarus Systems solutions can ensure that your Communications Manager is fully functional and completely documented prior to transferring support responsibilities from deployment to operations.
The features and benefits within ClarusIPC® allow the performance of complex validation and testing scenarios, ensuring the network is fully functional, tested, and documented during every aspect of the deployment including final certification.
By providing unprecedented visibility into the status of their IP communications solutions, ClarusIPC® enables operations management teams to deliver world class business communications systems, including:
- Frequent active testing of all end user features
- Ongoing quality monitoring with altering
- Optimized functions to quickly isolate and
resolve end user issues and reduce repair time***
- Comprehensive configuration & change reports
TRANSFORMATION SERVICES
Clarus Systems has unique expertise in combining the capabilities of ClarusIPC® with a best practice quality assurance process that focuses on the end user’s perspective. Our services can maximize your investment by leveraging the proven processes, methodologies, and fundamentals to speed deployments. Because critical engagement factors such as complexity, size, and duration vary with each IP telephony deployment and/or upgrade, a tiered services model has been designed to accommodate all project levels throughout the lifecycle.
Deployment Certification Services
Upgrade Services
Migration Services
System Optimization Services (SOS)
Our unique skill set and engagement approach takes an end user's perspective by leveraging the same processes, methodologies, and fundamentals that are directly inherent of Clarus Systems' award-winning product, ClarusIPC®, which offers:
- Standardized, centrally managed certification process
- Iterative testing and troubleshooting throughout project
- Performance and fail-over testing using realistic scenarios
- Final certification/full regression testing
- Comprehensive certification status reports
- Comprehensive configuration & change reports
INDUSTRIES OF FOCUS
By leveraging decades of domain expertise, Clarus Systems understands the unique business processes within our key industries of focus by tailoring solutions to the dynamic needs of each vertical including Financial Services, Aerospace & Energy, Communications & Media, and Public Sector.
Client relationships include some of the largest financial services firms by revenue, including one of the top three banking leaders and two of the top four securities firms on Wall Street. Specific industry expertise includes multi-branch deployments and upgrades, super cluster management, and data center relocation.
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