The purpose of this document is to provide information on the data security features and functions available with WebEx Support Center Remote Support and inherent to the underlying WebEx communication infrastructure known as the WebEx MediaTone™ Network.
WebEx Support Center - Remote Support
Security Overview
WebEx Communications Inc. 3979 Freedom Circle, Santa Clara, CA 95054, U.S.A.
Corp.: +1.408.435.7000 Sales: 1.877.509.3239
www.webex.comTable of Contents
Introduction 3
The Underlying Infrastructure 4
The Secure WebEx Support Center Remote Support Experience 6
Third Party Accreditation 10
Conclusion 12
Introduction
TWebEx Communications, Inc. provides real-time collaboration services to a large and growing number of corporations. These corporations use WebEx applications for diverse purposes ranging from sales, marketing, training, project management and support. WebEx customers span a variety of market sectors including technology, finance, manufacturing and healthcare. WebEx assigns data security the highest priority in the design, deployment and maintenance of its network, platform and applications, and its offerings meet the most stringent security requirements of corpora-tions so they can use WebEx services effectively and routinely, secure in the knowledge that their sessions are safe and private.
WebEx assigns data security the highest priority in the design, deployment and The purpose of this document is to provide information on maintenance of its network, platform the data security features and functions available with WebEx and applications, and its offerings meet Support Center Remote Support and inherent to the underly-the most stringent security requirements ing WebEx communication infrastructure known as the WebEx of businesses and government agencies. MediaToneT Network. This document will explain the following:
. MediaTone security
. The Secure WebEx Meeting Experience - Starting and joining a Support Session - In Support Session - Transport layer security - Firewall compatibility - Post Support Session
. 3rd party certification
You should be aware of the key roles available within Remote Support application, such as CSR and Customer/Attendee:
. A CSR starts WebEx Support sessions. The CSR also controls the in-session experience and can trigger different features within Remote Support, such as desktop or application sharing, file transfer, and reboot.
. A Customer/Attendee has minimal responsibilities and typically grants only permissions for CSR actions.
The Underlying Infrastructure
The WebEx MediaTone Network The WebEx MediaTone Network is a communications infrastructure purpose-built for real-time Web communications. It consists of a series of data centers located around the world, strategically placed near major Internet access points. WebEx routes traffic between the WebEx data centers using dedicated, high-bandwidth fiber.
Switched Architecture WebEx uniquely deploys a globally distributed network of high-speed MediaTone switches. With this architecture, session data originating from the Presenter's machine and arriving at Attendees' machines is switched-never persistently stored-through the WebEx MediaTone Network. This is unlike other web meeting applications that use a store and forward server model that stores potentially sensitive content for an indeterminate period of time is on their equipment. WebEx sessions are thus completely transient and operate similarly to a voice conversation over the public phone network. In addition to unique security benefits, this architecture also enables an extremely scalable and highly available meeting infrastructure unburdened by the physical limitations of premise-based server solutions.
Data Centers WebEx session content is switched using WebEx equipment located at WebEx owned and operated data centers worldwide. Current WebEx datacenter locations include: Mountain View, CA; Denver, CO; Reston, VA; London, UK; and Tokyo, Japan. Each facility is staffed, 24 hours a day, seven days a week. WebEx also maintains nodes in Melbourne, Australia and Bangalore, India.
To gain access to any facility, one must first be on the approved access list managed by the WebEx Security team, described in the next section. Additionally, WebEx employs biometric security devices to control physical access.
WebEx security personnel spend a Security Personnel significant amount of time receiving WebEx employs a dedicated security department, which reports training in all aspects of enterprise directly to ... [download for more]
