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personal way of communicating than getting on the phone or sending an email," he said. In addition, several times each year the company conducts educational sessions for franchisees around the world on topics such as quality management and operating the company's store software. "We're using GoToMeeting Corporate to train our franchisees in every country. Some of our success would never have happened if we did not have a venue to bring everybody together," Clark commented.
SHAVE WEEKS OFF SCHEDULES AND SAVE THOUSANDS IN TRAVEL COSTS
Conducting the franchisee training with GoToMeeting Corporate saves Papa John's weeks of travel time and thousands of dollars in travel costs each year. A typical training session educates eight franchisees who are
often located in separate countries. "If we had to actually travel for training, a typical session could take three weeks and cost $10,000," said Clark. "However, by using GoToMeeting Corporate we can complete each session in an hour. If we conduct only five training sessions a year using GoToMeeting Corporate, that's $50,000 in travel savings."
GoToMeeting Corporate is used extensively to save travel costs for company meetings as well. Recently, one of the company's overseas directors was asked to attend an operations conference in Florida. "He wasn't able to travel to the conference because he was busy opening our first store in Portugal," Clark recalled. Instead, the director attended the conference via GoToMeeting Corporate. "It saved us at least $12,000 in direct travel costs."
"SIMPLE AND INTUITIVE" TOOLS ENHANCE PRODUCTIVITY
GoToMeeting Corporate is easy for employees and franchisees to use, even if they have not tried Web conferencing before. "GoToMeeting Corporate is very simple and intuitive," said Clark. Features such as email integration enable employees to set up meetings within seconds. "The Lotus Notes integration is perfect for us. We can set up a meeting directly through our corporate email system."
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