ITIL v 3.0 Quick Reference Card
ITIL version 3 has arrived! With it comes an emphasis on service orientation, a perspective sometimes overlooked when considering the very popular process-centric Service Support and Service Delivery portions of the original library. ITIL v3 repackages the library - making greater use of its content - into a full lifecycle view. There is a real focus on the alignment of IT with the Business, on the management of IT throughout the entire service lifecycle, and on the importance of creating business value.
The New Book: Service Strategy- Business Service Management, Portfolio Management, Risk Management, Organizational Development, Financial Management
What’s Inside: A guide to developing the principles of service management into a strategic asset. The framework will help develop internal and external markets, service assets, the service catalog, and implementation strategies.
The New Book: Service Design- Service Level Management, Availability Management, Information Security Management, Supplier Management, Capacity Management, IT Service Continuity Management
What’s Inside: A guide to developing services and service management. The framework will assist in the development of valuable, recoverable customer services with achievable levels, standards, and regulations. The design guidance will process service strategies into a catalog of managed services.
The New Book: Service Transition- Change Management, Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Evaluation, Knowledge Management
What’s Inside: A guide to developing the methods for transitioning requests for changes to the developed services into the live environment. The framework will assist in the development of processes that minimize disruption to the environment through the establishment of controlled processes developed from the requirements in the Strategy framework and created from the design framework.
The New Book: Service Operations- Incident Management, Problem Management, Event Management, Request Fulfillment, Access Management
What’s Inside: A guide to developing the practices involved in the management of service operations. The framework will provide methods to stabilize services and allow for changes. Proactive and reactive control perspectives are illustrated and management is given the information to make more intelligent decisions to optimize the service lifecycle.
The New Book: Continual Service Improvement
What’s Inside: A guide to developing the skills necessary to shape the quality of the service delivery and increase the value of the service to the customer; the framework utilizes ISO models as the feedback system.
