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comms 1.0 customer types
- Consumer VoIP Service: taridium's comms platform allows service providers to offer instant retail VoIP service.
- Virtual PBX Service: taridium's comms platform allows service providers to host virtual PBX's with all of today's most advanced features.
Standard Features
- comms is based on Open Standards such as SIP, HTTP, FTP, TFTP, SQL and SMTP protocols. Optional integration with SS.7, H.323, IAX2 and SCCP and other VoIP protocols via gateways.
- All comms interfaces and daily maintenance and provisioning tasks are fully web based.
- Automated Device provisioning for Sipura, Cisco & Polycom devices. comms supports automated device provisioning through FTP, TFTP and HTTP(S) for a wide variety of ATA (analog telephone adapters), Softphones and VoIP phones.
- Taridium's comms platform supports bulk DID provisioning, DID stock management and automated DID aging.
- comms can be integrated with a variety of internet based credit card processors.
- Providers and resellers can customize their interfaces using industry standard CSS (Cascading Style Sheets) and HTML include directives.
- All CDR (call record details) are stored in a relational database and are readily accessible via SQL. Taridium can provide the full data structure documentation on request.
- All comms provisioning happens instantly. There is no delay between change and activation.
- The comms Voicemail subsystem supports an array of notification options such as SMS (Text Messages), E-Mail (attached and non-attached) and Phone notification.
- All comms switches, management stations and provisioning servers can be clustered so that there is no single point of failure.
- comms allows you to play marketing or service notices to your customers before they access their mailboxes.
- comms allows you to create users with different levels of access.
- comms is fully time zone aware.
- comms offers Reseller capabilities with individual look and feel, customization and logos.
- comms has a dedicated customer service interface for telesales and support.
- comms allows customers to control features such as call forwarding, voicemail etc. via touch tone from their on-system phones.
- comms Retail VoIP service has a self signup interface that allows retail customers to choose their own number (including optional LNP), device and provide payment information.
- comms Retail VoIP service is ready for LNP (local number portability)
- Customers can forward their calls and use simultaneous ringing options.
- Customers can have up to 5 phones ring at the same time or in a specific order.
- Customers can have their calls screened or blocked based on caller ID information.
- Voicemail notification options including SMS, E-Mail and Phone.
- Customers can enable or disable call waiting on their devices.
- Customers can block their outgoing caller ID.
- Customers can elect to block calls to international numbers from their phone.
- Customers can record calls on the fly and have the recording be sent to their mailbox.
- Customers can review missed calls and send out optional notifications
911 Panel
- comms is ready to record 911 address information and route emergency calls to a 911 provider of your choice.
Virtual PBX Features
- Virtual PBX users can setup their own VoIP devices and have them automatically provisioned.
- comms allows users to create their own multi-level IVR's (interactive voice response) with a variety of options such as direct extensions, ring groups, conference access etc.
- Virtual PBX users can upload their own music on hold files.
- comms allows hosted PBX users to create their own PIN protected conference rooms.
- Virtual PBX users can upload or record their own voicemail and IVR announcements.
- With an optional Fax gateway, fax calls to an IVR can be automatically detected and routed to a DID.
- Virtual PBX Users can call each other directly on their own extensions.
- Virtual PBX Users can create call groups to ring several extensions at once including a group mailbox or several mailboxes. Phones can be rung all at the same time, insequence or random.
- Every Virtual PBX has it's own 'Company Directory'.
Telephony Services
- Password Protected Voicemail System with Multiple Greetings
- Multiple Mailbox Types
- Visual Notification of Voicemail
- Voicemail Notification via Email
- Voicemail Notification via SMS +
- Voicemail Notification via Phone
- Voicemail Forwarding
- Visual Message Waiting Indicator *
- Message Waiting Stutter Dialtone *
- Email Message Notification
- Auto Attendant
- Name and Group Dialing
- Default or Custom Messages
- Interactive Voice Response
- Multi-Layered Access Control
- Direct Inward System Access
- Directory Listing
- Conference Rooms
- Protocol Bridging
- Service/Emergency number routing
Web Interfaces
- HTTP(S) (SSL/TLS) protocol support
- Administrator Interface
- Enterprise (Virtual PBX) Interface
- End-User Interface (calls, voicemail, features)
- ITSP Interface for customer support
- Self-Signup Interface
Supported VoIP Protocols
- Session Initiation Protocol (SIP 2.0)
- Inter-Asterisk Exchange Protocol (IAX2)
- SCCP Protocol *
- H.323 Protocol (gateway only) +
Codec Support
- G.711 PCM Mu-Law & A-Law
- G.726
- G.729 (per channel licensing where applicable) *
- G.723.1 (pass through)
- GSM
- Speex
- ADPCM
- ILBC
- MP3 Playback (decode only)
Customization
- Site Name
- Logos, colors and fonts
- Reseller Logos
- Dialing patterns
- Custom customer Signup +
+ requires additional configuration and/or software
* might require additional hardware
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