Wireless Messaging

How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.

By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT to support with a shrunken website or a screen-scraped application. Rather, mobile is the visible manifestation of a much broader shift to systems of engagement that marry physical context and digital intelligence to deliver service directly into a person's hands. This shift will add value and take cost out of every business service, workflow process, and business application. But mobile engagement will also require wholesale changes to your app design, service delivery, IT skills, technology assets, and even your business model. This report lays out a vision for mobile engagement and introduces the strategic elements developed further in The CIO's Mobile Engagement playbook.

Enterprise Strategy Group shares why client-side deduplication is the best. Dedupe 2.0 leverages intelligence and awareness at the source, backup server, and storage device. In these scenarios, the awareness of what data is already in the deduplicated storage and the discernment to send new data or not is performed within the production server instead of the backup server or deduplicated storage. Hence, network savings begin at the production server and backups are significantly faster since only changed data is transmitted from the production server to the storage solution.

As with many enterprises today, your data center houses critical IT components that your business depends on. But are they fully secure and protected from potential threats such as intruders or natural disasters? A data recovery plan is very important to be fully prepared in the event of a disaster.

The BYOD demand was initially created by the popularity of the iPhone and the iPad from Apple. Relying on the closed iOS operating environment, these devices presented a fairly straightforward challenge for businesses that wanted to allow access to corporate apps without compromising the security of company data. Read to find out more.

With more mobile workers using personal smartphones and tablets to conduct business, 2011 is being heralded as the year of mobile apps in the enterprise. The benefits of mobile apps initiatives will far outweigh the challenges of getting them into the enterprise, in the form of increased work productivity and customer response, analysts say.

This executive insight examines the needs for organizations to deploy a holistic enterprise mobility management solution that goes well beyond mobile device management.

The explosive growth and superior performance of the iPhone and iPad has changed the definition of mobile computing. As more employees ask to use their iPhones and iPads for business purposes, companies are facing increased demand to provide enterprise application management.

This white paper discusses 10 important tips your organization can use to secure employees' mobile devices. Read on!

This white paper discusses the impact of these security approaches as well as how mobile devices may affect network security.

This white paper discusses critical best practices including approaches for both policy and technology.

This white paper discusses how mobile devices accessing enterprise data can pose security risks.

Learn about the technology limitations killing the performance of mobile websites and mobile applications, plus how innovations in mobile content delivery networks (CDNs) can transform users' experience of the mobile Web.

Learn what's slowing down your dynamic mobile websites and mobile apps-and how to fix it. In this on-demand webinar, join Mobile IT leaders discussing best practices and a new case study on how to speed up the mobile end user experience.

Read this whitepaper to learn the 3 key factors that IT managers need to consider when designing a scalable network for today's mobile workforce.

Learn how intelligence, integration, and interactivity can drive the results you are looking for!

Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.

Contact center hosting and cloud-based solutions are fast becoming integral to enabling customer care service for enterprises.

Watch this webinar for an overview of some of the benefits customers can expect from moving to ASE 15.7.

Virtualization, cloud computing, and wireless technology are fundamentally changing enterprise computing, providing revolutionary gains in productivity and cost savings. Powerful enterprise applications can now be delivered to almost any device, anywhere, at any time.

Download this report and learn where you need to invest your mobile money.

Download this report and learn how to build your mobile consumerization strategy

Download this report and learn which mobile initiatives IT organizations are investing in most aggressively and what's driving those decisions.

Vice President and Research Fellow for Aberdeen Group, shares trends, best practices and actionable insight on management of iOS mobile devices.

This white paper investigates how a hosted VoIP solution can be an affordable approach that delivers value and a big-company image for micro-enterprises.