eBusiness

Providing a good online shopping experience starts with understanding customer needs and expectations in order to deliver suitable goods and services. Employees expect a similar experience with a Service Catalog. An effective business service catalog captures employee needs and communicates negotiated service offerings and service level agreements. However, hitting service level targets requires more than just listing services. It’s essential to provide an automated self-service portal and open communication.

Hear how Amazon Web Services Evangelist Jeff Barr, Mashery and others are finding success by intelligently building applications for the Amazon Web Services cloud platform.

Read this white paper and learn how Comcast, Expedia and USA TODAY capitalized on the API opportunity.

Tablet computing is one of the fastest growing categories of consumer electronics, led by the Apple iPad. This buzz is leading many businesses to explore new uses for tablet computers, and some devices are finding their way into evaluation trials on forklifts and other vehicle applications in the distribution center. This white paper compares ruggedized enterprise tablets to purpose-built vehicle mount computers, and addresses mounting, survivability, power, compatibility, and cost considerations between the two product categories.

This research is a continuation of our Visi-MAP Module-1. While we identified hot technologies, emerging manufacturing approaches and high growth enabling applications in Module-1 of the research, Module-2 will provide an industry case analysis for various end-user challenge scenarios and solution/technology approaches. The primary aim is to catalyze end-user adoption of these solutions and make them into common practices. Live case examples of each of the company are also discussed in detail to encapsulate the delivery model of solution providers.

IBM PureFlex Systems combine advanced IBM hardware and software with "patterns of expertise" and integrate them into three optimized configurations that are simple to acquire and deploy. Read the data sheet to learn more about configurations optimized for small businesses, application servers, and transactional and database systems.

Companies with a cohesive strategy for integrating digital and physical elements can successfully transform their business models - and set new directions for entire industries. To find out how to transform your business model to capitalize on today's digital age, download this executive report.

iS3, creator of the award winning anti-spyware technology STOPzilla and other solutions, needed a more nimble and efficient way to support prospects and customers. Download this case study to read how iS3 utilized an innovative chat solution to streamline its customer service, reduce response time and increase productivity - all at a more than 70% savings to their previous solution in the first year alone.

The What, Why & How of CRM Integration This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.

Read Cloud Services Brokerage for Dummies® to learn about the state of cloud computing today, how CSBs add business value, what's important to think about when considering a CSB, and predictions about what's to come.

Visa Europe addressed the unique nature of the European market by building a new payment platform which houses tens of thousands of business rules governing payment clearing and settlement. The result is greater business agility and competitiveness for both Visa Europe and its 4,000-plus member institutions. Read to find out more.

This Executive Brief discusses IDC's perspective on how enterprise workload management requirements are changing and highlights the ways that workload automation solutions can address these emerging requirements

Read this brief to learn four steps to help guide your customer loyalty strategy.

In this white paper, Internet.com explores how businesses can leverage the latest integrated sales and marketing solutions improve the effectiveness of both teams in an increasingly challenging environment.

Read this guide to learn five areas to consider when choosing a SaaS CRM solution.

Tune in to hear a panel of sales experts share their best practices for improving sales results.

Watch this video to gain a rapid overview of some of the most critical actions you can take in your organization to increase CRM user adoption.

In this whitepaper, we describe how executive and IT management can get and maintain control of their company's data architecture to help meet business objectives. We describe the relationship between data integration projects and data architecture concepts and practices. We describe how the business planning and IT development processes that direct and leverage data integration projects depend on tooling. We describe breakthrough ways in which data architects, business analysts, programmers, and business users can collaborate to address their organization's pressing business challenges.

Working with CVSI to deploy IBM Tivoli, BladeCenter and System Storage technologies

Learn how to meet expectations on the evolving consumer journey through the cross-channel commerce landscape of today, driven by technical trends.

This whitepaper takes a look into opportunities for organizations to provide a superior experience focusing on integrating a CRM eCommerce solution.

Learn how intelligence, integration, and interactivity can drive the results you are looking for!

Findings From Forrester's Q4 2010 Survey Of Customer Intelligence Professionals

Organizations are responding to customer needs by shifting workforces into the flow of their lives resulting in an expansion of remote connectivity.

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