Find White Papers
Home
About Us
List Your Papers
    
> Technology > Enterprise Applications > Customer Satisfaction

Add Research

Get your company's research in the hands of targeted business professionals.

Customer Satisfaction

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
Results 1 - 25 of 428Sort Results By: Published Date | Title | Company Name
White Paper Published By: MicroStrategy     Published Date: Sep 09, 2014
Improve revenue, loyalty, and productivity while controlling costs. It’s a given: Most shoppers are now armed with a mobile device when they enter a retail store. They are highly informed and expect retail employees they interact with to be at least, if not more knowledgeable about a store’s products, promotions, and services. This white paper outlines the 5 key benefits of a winning mobile app strategy, including new ways retailers can effectively leverage mobile technology as a competitive advantage. With the average shopper looking at their phone more than 150 times a day, learn how leading retailers leverage mobile technology to: Enhance customer experience Drive sales Boost customer loyalty Achieve operational efficiencies Download this white paper to find out how retailers with a powerful, effective mobile app program in place can win the battle for shoppers’ eyes and ears — and wallets.
Tags : 
mobile apps, customer experience, customer loyalty, operational efficiencies, mobile technology
    
MicroStrategy
White Paper Published By: Neustar     Published Date: Aug 27, 2014
Network transformation involves much more than replacing TDM-based equipment with IP-based equipment. Transformation is a holistic process that typically happens in phases, depending on the unique business drivers that a CSP is facing.
Tags : 
network transformation, ip-based equipment, csp, data management, customer satisfaction
    
Neustar
White Paper Published By: Global Knowledge     Published Date: Aug 19, 2014
IT service managers are now required to rethink the way they deliver and support services. This white paper provides a snapshot of challenges for IT service and support and explains why the Service Desk is now more critical than ever.
Tags : 
it support, omnichannel support, cloud based services, end-user experience, it services
    
Global Knowledge
White Paper Published By: BMC Software     Published Date: Aug 18, 2014
IT is embracing this new world of consumerized technology with a focus on its own employees as internal customers. Explore how customer-first policies can make use of social, mobile and cloud technologies to give workers the freedom and flexibility they desire to drive company productivity.
Tags : 
customer, cloud technology, internal, productivity, networking
    
BMC Software
White Paper Published By: BMC Software     Published Date: Aug 18, 2014
"“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change. strategy."
Tags : 
customer satisfaction, it support, communication, business users, it management
    
BMC Software
Free Offer Published By: Bazaarvoice     Published Date: Jul 24, 2014
Join Bazaarvoice Client Success Directors as they share proven best practices from some of the world’s best brands including DELL, Bare Escentuals, Dillards, Urban Decay, BuyaGift, Microsoft and more.
Tags : 
bazaarvoice, holiday sales, holiday shopping, customers, christmas shopping
    
Bazaarvoice
White Paper Published By: LogMeIn     Published Date: Jan 29, 2014
Based on a primary research eort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
Tags : 
logmein, live chat, support, support environments, customer support
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jan 29, 2014
Identify trends is multi-channel service and support with a focus on the increase in live chat and social media.
Tags : 
logmein, engagement, multi-channel, multi-channel service, customer support
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jan 29, 2014
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
Tags : 
logmein, customer satisfaction, support services, service experience, hdi
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jan 29, 2014
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
Tags : 
remote support, solution, complex, communication, sophistication
    
LogMeIn
White Paper Published By: Esker     Published Date: Jan 06, 2014
Business performance depends on how well a company manages its internal processes. Companies with effective business process management in place are able to analyze key performance indicators to monitor efficiency of day-to-day activities and employees against operational targets.
Tags : 
esker, automation, sales order processing, order-to-cash, erp systems
    
Esker
White Paper Published By: SugarCRM     Published Date: Nov 20, 2013
Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
SugarCRM
White Paper Published By: IBM     Published Date: Aug 28, 2014
Analyst report from Aberdeen on how companies using analytics as part of customer service activities perform compared to those without analytics.
Tags : 
analytics, service analytics, customer lifecycle, best practices, business analytics
    
IBM
Free Offer Published By: Rackspace     Published Date: Aug 28, 2014
In this webinar an expert panel will examine the infrastructure needs of customer-facing applications by examining the challenges faced by businesses in the most demanding industries.
Tags : 
rackspace, cloud applications, customer service, consumer applications, ebusiness
    
Rackspace
White Paper Published By: KANA®, A Verint® Company     Published Date: Aug 27, 2014
In many ways, simplicity is the key to success. By simplifying customer service processes for customers and employees, these engagements can focus on solving problems and building lasting relationships.
Tags : 
customer service, customer engagement, desktop complexity, best practices, business intelligence
    
KANA®, A Verint® Company
Webinar Published By: Intel® Services     Published Date: Aug 15, 2014
With mobile hitting the mainstream, travel suppliers and intermediaries need to evolve their mobile offerings in order to satisfy the always-connected traveler.
Tags : 
consumer experience, api management, booking and purchase, datal flow, customer satisfaction
    
Intel® Services
White Paper Published By: ClickSoftware     Published Date: Aug 13, 2014
This paper highlights the how field service performance and timely issue resolution impacts customer experience and details how Best-in-Class organizations are creating an environment centered on delivering exceptional customer service.
Tags : 
optimize field service, the imapct of customer service, cloud, mobile computing, mobile data systems
    
ClickSoftware
White Paper Published By: Intel® Services     Published Date: Aug 12, 2014
In this guide we describe how APIs and API management offer a unique opportunity for both travel suppliers and intermediaries to better control their own destinies while increasing customer satisfaction.
Tags : 
application integration, best practices, customer satisfaction, customer service
    
Intel® Services
White Paper Published By: Intel® Services     Published Date: Aug 11, 2014
The IHE framework and process provides a model that can help address these challenges of inefficient care coordination, disconnected data silos, and proprietary, non-scalable and cost prohibitive integration strategies.
Tags : 
customer relationship management, customer satisfaction, customer service, hipaa compliance
    
Intel® Services
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Nucleus Research case study on the experience on Rice Toyota using Rescue.
Tags : 
logmein rescue, roi case study, toyoate case study, customer support software, crm software
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on Sling Media and its experience of LogMeIn Rescue
Tags : 
logmein, rescue, sling media, rescue case study, customer support
    
LogMeIn
Free Offer Published By: Pitney Bowes     Published Date: Jul 17, 2014
Watch this recorded webinar to learn why retailers need to give price-sensitive web consumers stellar customer service and value through guaranteed landed costs and accurate delivery times and tracking.
Tags : 
pitney bowes, ecommerce, retail, online business, shipping
    
Pitney Bowes
White Paper Published By: Gigya     Published Date: Jun 06, 2014
This white paper will go over three ways user anonymity can negatively affect ROI for businesses and lead to poor customer experiences.
Tags : 
gigya, anonymity, user data, social networking, social networks
    
Gigya
White Paper Published By: Adobe     Published Date: May 22, 2014
An Adobe report into building sustainable, one-to-one customer dialogues across any channel.
Tags : 
adobe, single marketing view, one-to-one customer dialogues, cross-channel conversations, adobe campaign
    
Adobe
White Paper Published By: CenturyLink     Published Date: May 05, 2014
Download"Big Data Culture Clash" now, and learn how you can create a data-driven culture with an agile infrastructure at your core.
Tags : 
centurylink, data, big data, customer engagement, customer data
    
CenturyLink
Start   Previous   1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search