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Customer Satisfaction

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
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White Paper Published By: HP     Published Date: Jun 30, 2015
Today’s application delivery processes are riddled with delays.
Tags : 
application performance, scalability, continuity, efficiency, savings
    
HP
White Paper Published By: LogMeIn     Published Date: Jun 23, 2015
This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.
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improving loyalty, customer loyalty, customer care, contact center, multi-device
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jun 23, 2015
This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.
Tags : 
improving loyalty, customer loyalty, customer care, contact center, multi-device
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jun 23, 2015
This white paper reveals how to become mobile-minded enough to win with customers.
Tags : 
mobility, mobile-minded, mobile devices, go mobile, customer relationship
    
LogMeIn
White Paper Published By: Oracle     Published Date: Jun 19, 2015
I responsabili del servizio clienti ricoprono un ruolo fondamentale nella definizione del marchio. Tuttavia, per essere in linea perfetta con il ruolo, queste persone devono essere consapevoli dell'importanza della creatività in ciò che fanno: il servizio clienti richiede progettazione.
Tags : 
customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior
    
Oracle
White Paper Published By: Oracle     Published Date: Jun 19, 2015
This report will show you smarter ways to persuade your customers to keep spending with you.
Tags : 
customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior
    
Oracle
White Paper Published By: Hitachi Consulting EMEA     Published Date: Jun 18, 2015
This whitepaper explores why it is important for companies to adopt a new way of thinking about how technology can create an extension or re-invention of the organisation’s strategy, mission, processes and behaviors.
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digitisation, techess models, it architecture, customer engagement, putting digital at the heart
    
Hitachi Consulting EMEA
White Paper Published By: IBM     Published Date: May 28, 2015
Business Process Management For Dummies, 2nd IBM Limited Edition, shows you what BPM is and how it can help your organization. You see how the BPM solutions from IBM help you gain many benefits from higher customer satisfaction to greater agility in adapting to changing market conditions.
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business process management, bpm, bpm solutions, customer satisfaction, automation
    
IBM
White Paper Published By: IBM     Published Date: May 28, 2015
How COOs are making their operations more customer-centric.
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growth, customer experience, quality assurance, process acceleration, operations
    
IBM
White Paper Published By: Aternity     Published Date: May 18, 2015
Seven capabilities are required to address the complexity of delivering excellent enterprise mobile experience. Download this whitepaper to learn how.
Tags : 
enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management
    
Aternity
White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This white paper examines the underlying factors that determine an end user’s satisfaction with their online meeting tool and which tools rank the highest.
Tags : 
customer satisfaction solutions, online meetings, virtual meetings, meeting tool, joinme
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This infographic illustrates the main benefits of collaboration tools for companies.
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collaboration tools, online meetings, virtual meetings, collaboration, benefits of collaborative tools
    
LogMeIn
White Paper Published By: Oracle     Published Date: Jun 19, 2015
Descarga tu copia ahora y recibe consejos sobre cómo hacer que tus clientes vuelvan.
Tags : 
customer loyalty, achieve customer loyalty, customer service, loyalty, influence consumer behavior
    
Oracle
White Paper Published By: IR     Published Date: Jun 08, 2015
This white paper reveals the three challenges of Skype for Business, providing insight on how to best manage a Skype for Business deployment, and where IR Prognosis can help speed deployment, measure consumption, enable adoption and deliver an excellent user experience.
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unify your business, microsoft, lync, skype for business, how best manage skype for business
    
IR
White Paper Published By: HP AppPulse Mobile     Published Date: Jun 05, 2015
HP has developed a fast, easy method to measure and monitor the user experience in a truly meaningful way: from the user’s perspective. It’s called “FunDex,” a single score from 0 to 100 that encapsulates the average overall user experience. This paper will show you how to measure and monitor your FunDex.
Tags : 
user experience, customer satisfaction, mobile, infographic, application integration
    
HP AppPulse Mobile
White Paper Published By: HP AppPulse Mobile     Published Date: Jun 05, 2015
Executive summary - branded by Dimensional Research based on primary user Survey.
Tags : 
mobile, applications, customer satisfaction, mobile computing, mobile data systems
    
HP AppPulse Mobile
White Paper Published By: HP AppPulse Mobile     Published Date: Jun 05, 2015
Businesses need a mobile strategy to transform into a digital business. A well-executed strategy will ensure that customers are continually engaged with your firm and employee productivity is optimized via mobile apps. Use this report to understand which core capabilities and features you should look for in a good mAPM solution.
Tags : 
mobile, applications, customer satisfaction, performance management, mapm
    
HP AppPulse Mobile
White Paper Published By: Citrix     Published Date: Jun 03, 2015
Download this paper now to discover ten ways to grow your business with webinars.
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weinars, use webinars to grow your business, how to grow your business, customer interaction, share information
    
Citrix
White Paper Published By: Citrix     Published Date: Jun 03, 2015
Download now to uncover five things you need to do to get the right people in your webinars.
Tags : 
webinars, webinar, customer interaction service, customer relationship management, customer satisfaction
    
Citrix
White Paper Published By: Citrix     Published Date: Jun 03, 2015
This white paper analysed data from hundreds of their webinars – plus surveyed 250 webinar attendees – to help them put together these handy webinar stats.
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webinars, webinar stats you should know, webinar stats, communication, customer interaction service
    
Citrix
Case Study Published By: Citrix     Published Date: Jun 03, 2015
This Harvard Business Review paper explores these universal principles of effective influence and provides examples of how they can be employed in ethical and sustainable ways to improve your powers of persuasion.
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communication, good communication, relationships, influencing outcomes, negotiate
    
Citrix
White Paper Published By: Polycom     Published Date: May 12, 2015
Whitepaper dealing with customer trust deficit. Those FSIs who are willing to work for the customer by transforming into customer centric experiences are poised to leapfrog ahead of their competition.
Tags : 
polycom, enterprise, collaboration, fsi, compliance
    
Polycom
White Paper Published By: Polycom     Published Date: May 12, 2015
For FSIs to keep up and truly connect with the modern customer, they must build a platform for a connected ecosystem right away.
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polycom, enterprise, collaboration, fsi, compliance
    
Polycom
White Paper Published By: Polycom     Published Date: May 12, 2015
Here’s a useful grid to see where top FSIs are going virtual to build a collaborative workplace, using HIVEs to improve customer relationships and business workflows.
Tags : 
polycom, enterprise, collaboration, fsi, compliance
    
Polycom
White Paper Published By: Polycom     Published Date: May 12, 2015
To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).
Tags : 
polycom, enterprise, collaboration, fsi, compliance
    
Polycom
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