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Customer Satisfaction

Customer Satisfaction is a business term which is used to capture the idea of measuring how satisfied an enterprise's customers are with the organization's efforts in a marketplace. Every organization has customers of some kind. The organization provides products (goods and/or services) of some kind to its customers through the mechanism of a marketplace. The products the organization provides are subject to competition whether by similar products or by substitution products.
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Free Offer Published By: Pitney Bowes     Published Date: Jul 17, 2014
Watch this recorded webinar to learn why retailers need to give price-sensitive web consumers stellar customer service and value through guaranteed landed costs and accurate delivery times and tracking.
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pitney bowes, ecommerce, retail, online business, shipping
    
Pitney Bowes
White Paper Published By: Dell Software     Published Date: May 02, 2014
These interviews with three Foglight customers underscore UEM’s diverse appeal, its essential values to IT, and Foglight’s proven versatility in supporting the multiple faces of UEM.
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dell, dell software, foglight, dell foglight, user experience management
    
Dell Software
White Paper Published By: LogMeIn     Published Date: Jan 29, 2014
Identify trends is multi-channel service and support with a focus on the increase in live chat and social media.
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logmein, engagement, multi-channel, multi-channel service, customer support
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jan 29, 2014
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
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logmein, customer satisfaction, support services, service experience, hdi
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jan 29, 2014
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
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remote support, solution, complex, communication, sophistication
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Nucleus Research case study on the experience on Rice Toyota using Rescue.
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logmein rescue, roi case study, toyoate case study, customer support software, crm software
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on Sling Media and its experience of LogMeIn Rescue
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logmein, rescue, sling media, rescue case study, customer support
    
LogMeIn
White Paper Published By: Gigya     Published Date: Jun 06, 2014
This white paper will go over three ways user anonymity can negatively affect ROI for businesses and lead to poor customer experiences.
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gigya, anonymity, user data, social networking, social networks
    
Gigya
White Paper Published By: Adobe     Published Date: May 22, 2014
An Adobe report into building sustainable, one-to-one customer dialogues across any channel.
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adobe, single marketing view, one-to-one customer dialogues, cross-channel conversations, adobe campaign
    
Adobe
White Paper Published By: CenturyLink     Published Date: May 05, 2014
Download"Big Data Culture Clash" now, and learn how you can create a data-driven culture with an agile infrastructure at your core.
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centurylink, data, big data, customer engagement, customer data
    
CenturyLink
White Paper Published By: APaySys     Published Date: May 01, 2014
Find out the 5 Easy Steps to PCI Compliance by downloading this white paper now.
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apaysys, pci compliance, compliance, merchants, online business
    
APaySys
White Paper Published By: LogMeIn     Published Date: Apr 24, 2014
This Harvard Business Review provides valuable insights into the truth about the customer service experience.
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customer experience, customer journey, rescue, harvard, customer interaction
    
LogMeIn
White Paper Published By: Oracle     Published Date: Apr 22, 2014
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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customer service, customer satisfaction, oracle, guide, a little extra service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors.
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cloud services, trends, cloud services, oracle, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This report looks at some of the important changes in the customer experience and interaction market, detailing how technologies are  evolving to meet new consumer demands, and providing  recommendations for both enterprises and vendors.
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customer experience, interaction, 2013 trends, customer interaction service, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
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customer service, service in the cloud, cloud computing, oracle, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle provide a report on creating a superior customer experience online.
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customer experience, creating a superior experience, oracle, customer interaction service, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
An executive brief on customer experience: Empowering People. Powering Brands. With Oracle Service Solutions.
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customer experience, customer services, oracle, customer interaction service, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX
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customer service, customer experience, measuring customer experience, kpi, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Ovum report on the transition to mobility and provide information on how to transform your mobile customer care strategy
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customer service, mobile customer care, sci, ovum, oracle
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
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customer service, customer satisfaction, knowledge management, best practice, customer interaction service
    
Oracle
White Paper Published By: Aimia     Published Date: Mar 25, 2014
Identify the most important inflection points along your customer journey from curious newcomers to brand loyalists. In this Retail Brief, learn the 10 most important loyalty moments of truth — and offer a few guidelines for getting them right.
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aimia, inflection points, marketing, customer loyalty, customer interaction
    
Aimia
White Paper Published By: IBM     Published Date: Feb 27, 2014
If you're looking for ways to expedite time-to-market, ensure business agility, and deliver high-quality smart products while cutting costs, this ebook is for you. This IBM Limited Edition ebook, "Systems Engineering For Dummies," explains what systems engineering is and how it can help you simplify the development of smart, connected products.
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ibm, ibm software, systems engineering, business agility, smart products
    
IBM
Webinar Published By: Badgeville     Published Date: Feb 13, 2014
Game applications in business result in both long and short-term success. Short-term effects will occur quickly, while proper implementation and use of game psychology will enable business leaders to maintain this success in the long-term. Gain valuable insights into both long and short-term gamification success from these industry visionaries, and learn how to harness the power of games to fundamentally change the nature of work.
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gamfiication, gamify, engagement, bunchball, gigya
    
Badgeville
White Paper Published By: IBM     Published Date: Feb 10, 2014
Customer Intimacy has become an essential driver for company success.In this white paper, you’ll learn how customer intimacy can be implemented at your organization in five practical steps.
Tags : 
ibm, business analytics, customer analytics, crm, customer service
    
IBM
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