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<title><![CDATA[www.findwhitepapers.com/IT Management/ITIL]]></title>
<description><![CDATA[The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.]]></description>
<link>http://www.findwhitepapers.com/it-management/itil/</link>
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<title><![CDATA[IT Asset Management: A Cornerstone for Accelerating ITIL Success]]></title>
<link>http://www.findwhitepapers.com/whitepaper2467/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.]]></description>
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<title><![CDATA[What Is ITIL and Why You Should Care]]></title>
<link>http://www.findwhitepapers.com/whitepaper135/</link>
<pubDate>2007-09-10 11:12:19</pubDate>
<description><![CDATA[ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, what ITIL is, who controls its contents, who are the biggest users, and why you should care. ]]></description>
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<title><![CDATA[Enforcing IT Change Management Policy]]></title>
<link>http://www.findwhitepapers.com/whitepaper1094/</link>
<pubDate>2008-07-10 14:28:55</pubDate>
<description><![CDATA[Discover how high-performing IT organizations are able to create a culture that supports and uses change management to their advantage, facilitating enterprise business goals.]]></description>
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<title><![CDATA[Keeping Up Your SOX Compliance and Turning IT into a High Performer by Improving Change Control]]></title>
<link>http://www.findwhitepapers.com/whitepaper440/</link>
<pubDate>2008-07-10 14:31:01</pubDate>
<description><![CDATA[This paper covers the implementation, disclosure and ongoing evaluation of internal controls for SOX compliance with a focus on the role of IT, as well as the penalties for non-compliance.]]></description>
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<title><![CDATA[How to Get ITIL Done]]></title>
<link>http://www.findwhitepapers.com/whitepaper510/</link>
<pubDate>2008-03-06 08:28:56</pubDate>
<description><![CDATA[This paper explains how ITIL can improve service delivery through data center integration and automation of best practices. It also highlights common implementation hazards, real-world examples and the tools required to implement ITIL.]]></description>
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<title><![CDATA[ITIL Training: Aligning IT with the Business]]></title>
<link>http://www.findwhitepapers.com/whitepaper746/</link>
<pubDate>2008-03-10 13:20:49</pubDate>
<description><![CDATA[ITIL awareness training is defined as a broad yet detailed enough overview of ITIL practice areas to give IT managers enough information to begin to pinpoint their business drivers for the implementation of ITIL.&nbsp; This white paper explores the value of &#39;ITIL Awareness Training&#39;, including using this training as the first step towards aligning IT with the business.&nbsp; ]]></description>
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<title><![CDATA[How To Develop an Asset Management Program]]></title>
<link>http://www.findwhitepapers.com/whitepaper747/</link>
<pubDate>2008-03-10 13:20:34</pubDate>
<description><![CDATA[This white paper explores the definition of IT asset management and the business case for developing an asset management program.&nbsp; Motivations for developing a program are discussed, most notable being the development of a centralized repository for IT assets in preparation for developing a configuration management systems and a CMDB.]]></description>
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<title><![CDATA[Developing the Business Value of ITIL]]></title>
<link>http://www.findwhitepapers.com/whitepaper748/</link>
<pubDate>2008-04-11 14:13:43</pubDate>
<description><![CDATA[This white paper, a sequel to &#39;Developing the Business Value of ITIL Part 1&#39;, focuses on the importance of developing a business case, and an ROI (return on investment) to justify ITIL best practice initiatives.&nbsp; Survey results are included from Evergreen Systems&#39; last survey on when, how and why companies develop business case metrics to justify ITIL initiatives.]]></description>
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<title><![CDATA[How To Develop a Service Catalog]]></title>
<link>http://www.findwhitepapers.com/whitepaper749/</link>
<pubDate>2008-04-11 14:14:03</pubDate>
<description><![CDATA[This white paper discusses how to develop a service catalog, leveraging ITIL and CobiT best practices, and lays out eight steps towards developing one, beginning with taxonomy via service definitions and addressing services and service &#39;families&#39;. ]]></description>
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<title><![CDATA[Business Process Management: The Key to ITIL Success]]></title>
<link>http://www.findwhitepapers.com/whitepaper755/</link>
<pubDate>2007-08-29 10:47:52</pubDate>
<description><![CDATA[This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software. ]]></description>
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<title><![CDATA[The Next Chapter in IT Service Management ITIL v3]]></title>
<link>http://www.findwhitepapers.com/whitepaper1146/</link>
<pubDate>2008-01-23 14:11:48</pubDate>
<description><![CDATA[This 10-page paper discusses why ITIL is important, why it was time for an update and what changes are introduced in ITIL V3.&nbsp; It also provides the inside story of ITIL v3 in the making and an introduction to the HP authors.]]></description>
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<title><![CDATA[First American Corporation Success Story]]></title>
<link>http://www.findwhitepapers.com/whitepaper966/</link>
<pubDate>2007-10-03 11:35:17</pubDate>
<description><![CDATA[First American Corporation utilized HP&#39;s High Performance ITSM Simulation and education services to allow IT staff to experience firsthand how ITIL processes dramatically improve business performance.]]></description>
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<title><![CDATA[Alcatel-Lucent Case Study]]></title>
<link>http://www.findwhitepapers.com/whitepaper967/</link>
<pubDate>2007-10-03 11:32:22</pubDate>
<description><![CDATA[With the passage of the Sarbanes-Oxley Act in 2002 and increasing competition in the telecommunications market, Alcatel-Lucent was ready to undertake the difficult task of redefining IT to drive competitive advantage for the business.]]></description>
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<title><![CDATA[Gaining Business Value Through ITSM: The HP Approach]]></title>
<link>http://www.findwhitepapers.com/whitepaper968/</link>
<pubDate>2007-10-03 11:35:36</pubDate>
<description><![CDATA[IT organizations need to improve IT operations and align IT with business needs. Read about three HP customers that are implementing solutions that improve IT compliance, increase ROI and support higher availability. ]]></description>
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<title><![CDATA[Benefits to the ITIL Approach to Service Management]]></title>
<link>http://www.findwhitepapers.com/whitepaper974/</link>
<pubDate>2007-10-03 11:32:35</pubDate>
<description><![CDATA[This guide includes a series of articles from CIO.com, providing an overview of ITIL and how organizations are applying it to improve service delivery processes and drive business success. Includes an HP ad and links to HP resources.]]></description>
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<title><![CDATA[Managing Operation Change Through ITIL and CMDB]]></title>
<link>http://www.findwhitepapers.com/whitepaper1002/</link>
<pubDate>2008-02-18 08:40:58</pubDate>
<description><![CDATA[This paper suggests what IT organizations should consider when creating a short list for ITIL and CMDB products, the Opsware ITIL and CMDB solution, and implementing change, compliance or configuration management processes.]]></description>
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<title><![CDATA[5 Essential Questions for Choosing an ITIL Service Provider]]></title>
<link>http://www.findwhitepapers.com/whitepaper1029/</link>
<pubDate>2007-10-03 11:32:07</pubDate>
<description><![CDATA[This 2-page paper poses some questions that any company seeking an ITIL service provider should ask of potential vendors.]]></description>
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<title><![CDATA[9 Steps to Implement a Successful CMDB Project]]></title>
<link>http://www.findwhitepapers.com/whitepaper1040/</link>
<pubDate>2008-03-10 13:20:00</pubDate>
<description><![CDATA[Simply click the title to receive this whitepaper which lays out a prescriptive nine-step plan describing how to implement a CMDB, including best practices that may be used to educate staff and design an effective CMDB project plan.]]></description>
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<title><![CDATA[ITIL Best Practices: The Business Case for Change and Configuration Management and the CMDB]]></title>
<link>http://www.findwhitepapers.com/whitepaper1169/</link>
<pubDate>2008-03-10 13:20:42</pubDate>
<description><![CDATA[This ITIL best practice white paper on how to build a business case for change and configuration management and the CMDB makes a strong case for Configuration Management as the only real solution for controlling Change in high volume Change-transaction enterprises. ]]></description>
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<title><![CDATA[The Emerging IT Shift Toward Business Service Configuration Management]]></title>
<link>http://www.findwhitepapers.com/whitepaper1191/</link>
<pubDate>2007-08-29 11:37:26</pubDate>
<description><![CDATA[IT organizations continue to struggle with manual tasks and processes, subjective change decision making, and a lack of insight into inventories and service dependencies. Learn three product capabilities IT organizations should have, as well as the critical pieces of business service configuration management.]]></description>
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<title><![CDATA[ITIL Version 3 Frequently Asked Questions]]></title>
<link>http://www.findwhitepapers.com/whitepaper1233/</link>
<pubDate>2007-08-29 12:21:09</pubDate>
<description><![CDATA[This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.]]></description>
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<title><![CDATA[ITIL Version 3 Quick Reference Card]]></title>
<link>http://www.findwhitepapers.com/whitepaper1234/</link>
<pubDate>2007-08-29 11:20:24</pubDate>
<description><![CDATA[This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts.&nbsp; In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.]]></description>
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<title><![CDATA[IT Service Management Metrics That Matter]]></title>
<link>http://www.findwhitepapers.com/whitepaper1466/</link>
<pubDate>2008-07-10 14:28:01</pubDate>
<description><![CDATA[Learn how your IT organization measures up against the best performing IT organizations and what you can do to improve efficiency, sustain compliance and security, increase system availability, and reduce the frequency of outages.]]></description>
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<title><![CDATA[ITIL v3: Managing Application and Infrastructure Changes]]></title>
<link>http://www.findwhitepapers.com/whitepaper1540/</link>
<pubDate>2008-07-15 10:46:49</pubDate>
<description><![CDATA[IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL&reg; V3 that will help you manage application and infrastructure changes and configurations.]]></description>
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<title><![CDATA[CMDB Adoption in the Real World: Just How Real Is It?]]></title>
<link>http://www.findwhitepapers.com/whitepaper1543/</link>
<pubDate>2008-07-15 10:46:21</pubDate>
<description><![CDATA[This report provided by Enterprise Management Associates (EMA) is developed around research that&#39;s focused on showing the many faces of the CMDB &ndash; as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners &ndash; read by executives, as well as, architects, and technical influencers.]]></description>
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<title><![CDATA[Change Management + Control = Higher Availability]]></title>
<link>http://www.findwhitepapers.com/whitepaper1631/</link>
<pubDate>2008-01-24 15:48:44</pubDate>
<description><![CDATA[It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.&nbsp; Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.]]></description>
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<title><![CDATA[Putting the ROI into ITIL]]></title>
<link>http://www.findwhitepapers.com/whitepaper1633/</link>
<pubDate>2008-02-05 12:33:21</pubDate>
<description><![CDATA[Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future.&nbsp; Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project&rsquo;s value and shape its focus.]]></description>
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<title><![CDATA[Enhance BMC Change Management with Closed-Loop Control]]></title>
<link>http://www.findwhitepapers.com/whitepaper1706/</link>
<pubDate>2008-03-04 14:23:32</pubDate>
<description><![CDATA[Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.]]></description>
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<title><![CDATA[ITIL Version 3 and the IT Service Catalog]]></title>
<link>http://www.findwhitepapers.com/whitepaper1722/</link>
<pubDate>2008-04-23 13:44:57</pubDate>
<description><![CDATA[Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.]]></description>
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<title><![CDATA[10 Best Practices for IT Request Management]]></title>
<link>http://www.findwhitepapers.com/whitepaper1724/</link>
<pubDate>2008-04-23 13:44:51</pubDate>
<description><![CDATA[This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.]]></description>
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<title><![CDATA[The IT Service Catalog: Common Pitfalls and How to Avoid Them]]></title>
<link>http://www.findwhitepapers.com/whitepaper1725/</link>
<pubDate>2008-04-23 13:45:06</pubDate>
<description><![CDATA[This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let&rsquo;s briefly review its purpose.]]></description>
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<title><![CDATA[Configuration and Change Management for IT Compliance and Risk Management]]></title>
<link>http://www.findwhitepapers.com/whitepaper1738/</link>
<pubDate>2008-07-10 14:30:01</pubDate>
<description><![CDATA[Learn from industry analysts how IT organizations are using configuration management to meet compliance requirements and instill best practices. Find out how these organizations are applying the resulting processes to enhance security and improve operational efficiency in order to increase their level of service delivery.]]></description>
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<title><![CDATA[Quick Guide to Driving Business Value from ITIL Initiatives]]></title>
<link>http://www.findwhitepapers.com/whitepaper1975/</link>
<pubDate>2008-03-04 11:22:34</pubDate>
<description><![CDATA[Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.]]></description>
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<title><![CDATA[2008 IP Telephony Deployment Best Practices]]></title>
<link>http://www.findwhitepapers.com/whitepaper2085/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[In this document, you&#39;ll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.]]></description>
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<title><![CDATA[BMC Software Solutions Integrate and Automate ITIL Best Practices]]></title>
<link>http://www.findwhitepapers.com/whitepaper2166/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[The Information Technology Infrastructure Library (ITIL) is the most widely adopted best-practice IT framework for service management. ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service. If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines. ]]></description>
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<title><![CDATA[Can You Really Get ITIL Out of the Box?]]></title>
<link>http://www.findwhitepapers.com/whitepaper2165/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[You don&rsquo;t have to be skeptic of the ITIL implementation promises. This paper from BMC Software examines the people, processes, and technology issues associated with getting ITIL up and running in your organization. It also demonstrates how you can obtain technology that addresses those issues and delivers a substantial portion of ITIL right out of the box.]]></description>
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<title><![CDATA[CMDB: Cornerstone of ITIL-based Integrated Service Support]]></title>
<link>http://www.findwhitepapers.com/whitepaper2168/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[A CMDB, when used in support of ITIL best practices, is the cornerstone of IT Service Support, providing a centralized view of IT data that is essential to delivering consistent, reliable, effective, and efficient service to your business customers.]]></description>
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<title><![CDATA[ITIL and CMDB Synergy: Enhanced Service Management]]></title>
<link>http://www.findwhitepapers.com/whitepaper2169/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[IT organizations that want to achieve the full business value from their service management initiatives need consistent, current, accurate, and secure information. That&rsquo;s why an increasing number of these organizations are seriously looking at how a configuration management database (CMDB) can help them manage their infrastructure more effectively.]]></description>
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<title><![CDATA[Manage IT from a Business Perspective:  Latest Best Practices from ITIL]]></title>
<link>http://www.findwhitepapers.com/whitepaper2170/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[The IT Infrastructure Library (ITIL) is the standard for IT best practices. One of the core books, entitled Business Perspective: The IS View on Delivering Services to the Business, focuses on the importance of managing IT resources based on what is important to the business. Business Service Management (BSM) solutions from BMC Software enable the key concepts of this business perspective approach and help IT organizations identify the best technology solution to support the business.]]></description>
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<title><![CDATA[Improve Visibility, Control and Automation with IBM Service Management]]></title>
<link>http://www.findwhitepapers.com/whitepaper2350/</link>
<pubDate>2008-05-14 12:07:27</pubDate>
<description><![CDATA[Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.]]></description>
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<title><![CDATA[BlackBerry Platform Management: Mobile User Management with ITIL and ITSM]]></title>
<link>http://www.findwhitepapers.com/whitepaper2414/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[For advanced enterprise BlackBerry administrators only. IT Service Management (ITSM) - as defined by the IT Infrastructure Library (ITIL) &ndash; is now the required approach to ensure superior BlackBerry service levels at the lowest possible cost. Read this White Paper to see how ITSM/ITIL can transform your approach to mobile user management.]]></description>
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<title><![CDATA[A Dynamic Force for Optimizing IT Operations]]></title>
<link>http://www.findwhitepapers.com/whitepaper2533/</link>
<pubDate>2008-06-18 16:35:34</pubDate>
<description><![CDATA[As IT&#39;s role is morphing away from being a cost center towards being a competitive business enabler, making wise investments in technology can enable a more collaborative and automated way of working. See why Enterprise Management Associates (EMA) says HP&#39;s integrated ITIL-based service lifecycle approach reflects a strong sense of modularity and flexibility in support of CMDB deployments, intelligent analytics, automation, and business alignment.]]></description>
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