<?xml version="1.0" encoding="ISO-8859-1"?>
<rss version="0.91">
<channel>
<title><![CDATA[www.findwhitepapers.com/Enterprise Applications/Customer Relationship Management]]></title>
<description><![CDATA[Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.]]></description>
<link>http://www.findwhitepapers.com/enterprise-applications/customer-relationship-management/</link>
<item>
<title><![CDATA[Using Proven Personalization Techniques]]></title>
<link>http://www.findwhitepapers.com/whitepaper77/</link>
<pubDate>2007-08-15 14:43:04</pubDate>
<description><![CDATA[This white paper provides an overview of the most useful personalization techniques and discusses how to combine personalization strategy with personalization techniques.]]></description>
</item>
<item>
<title><![CDATA[Beyond Email: Integrated Online Tools for Managing The Customer Relationship Lifecycle]]></title>
<link>http://www.findwhitepapers.com/whitepaper89/</link>
<pubDate>2007-04-16 22:20:12</pubDate>
<description><![CDATA[Long ago dubbed the &#39;killer app&#39;, email marketing has now reached the height of its potential and is poised to assume its place as the medium of choice for maintaining customer relationships. In fact, despite the threat of spam, marketers are continuing to turn to email marketing initiatives - with impressive results. Email marketing continues to be the most affordable, efficient and personalized way to connect with clients and future prospects.]]></description>
</item>
<item>
<title><![CDATA[Customer Resource Management and Marketing for the Cellular Retailer]]></title>
<link>http://www.findwhitepapers.com/whitepaper110/</link>
<pubDate>2007-08-27 14:28:41</pubDate>
<description><![CDATA[Customer Resource Management (CRM) and marketing are essential parts of today&#39;s cellular/wireless retail business. Given the ever-increasing competition for every consumer dollar, being able to develop effective and directed marketing programs can define the longevity of a cellular retailer&#39;s success. ]]></description>
</item>
<item>
<title><![CDATA[Power to Improve Everything: Enabling the Customer-Centric Enterprise]]></title>
<link>http://www.findwhitepapers.com/whitepaper1560/</link>
<pubDate>2007-12-13 13:42:58</pubDate>
<description><![CDATA[What kind of customer service does your organization deliver? Is your customer service system of handling questions or issues developed with the customer in mind?&nbsp; If it isn&rsquo;t, you may be putting your customer relationships at risk. Download this white paper to learn the competitive advantages of being a customer centric company.]]></description>
</item>
<item>
<title><![CDATA[Lower Costs with On-Demand CRM & Accounting/ERP Solutions]]></title>
<link>http://www.findwhitepapers.com/whitepaper274/</link>
<pubDate>2007-04-13 12:01:13</pubDate>
<description><![CDATA[This Yankee Group White Paper, compliments of NetSuite, shows how on-demand applications can significantly reduce cost vs. on-premise applications. See how to reduce the total cost of ownership (TCO) of deploying &amp; integrating CRM &amp; accounting/ERP applications.]]></description>
</item>
<item>
<title><![CDATA[How to Find the Right Hosted CRM Vendor at the Right Price]]></title>
<link>http://www.findwhitepapers.com/whitepaper374/</link>
<pubDate>2007-04-29 15:47:58</pubDate>
<description><![CDATA[Choosing an on-demand Customer Relationship Management (CRM) vendor can be a daunting task, especially for the price conscious consumer who lacks the budget for intensive research. This white paper will arm SMBs with the right questions to ask when evaluating on-demand or hosted CRM vendors.]]></description>
</item>
<item>
<title><![CDATA[Benefits of On-Demand CRM over Traditional Installed-On-Premise CRM Software Solutions]]></title>
<link>http://www.findwhitepapers.com/whitepaper375/</link>
<pubDate>2007-04-29 15:42:59</pubDate>
<description><![CDATA[The high price and complexity of traditional, installed-on-premise enterprise software has left SMBs unable to obtain true integrated Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software. On-demand software-as-a-service is changing all that. This white paper discusses the benefits of the on-demand, or hosted CRM and ERP vs on premise CRM and ERP solution and the benefits to the SMB. ]]></description>
</item>
<item>
<title><![CDATA[Best Practices for Mid-Market CRM]]></title>
<link>http://www.findwhitepapers.com/whitepaper403/</link>
<pubDate>2007-04-30 09:00:12</pubDate>
<description><![CDATA[In the decade since customer relationship management (CRM) software first appeared on the market, implementation of the enterprise application suite that helps businesses find new customers, retain existing customers and otherwise increase revenues have gained a reputation as being risky ventures, subject to user rejection, cost overruns, and missed deadlines.]]></description>
</item>
<item>
<title><![CDATA[Open Your Doors to Your Customers, Partners and Employees]]></title>
<link>http://www.findwhitepapers.com/whitepaper404/</link>
<pubDate>2007-04-30 09:10:03</pubDate>
<description><![CDATA[This white paper provides a basic definition of an Internet portal, and then describes a CRM Portal, a portal that is a component of a CRM system. Different kinds of CRM Portals are discussed in terms of who uses these portals and what are they used for.]]></description>
</item>
<item>
<title><![CDATA[How to Increase Marketing Efficiency to Gain and Retain Customers]]></title>
<link>http://www.findwhitepapers.com/whitepaper405/</link>
<pubDate>2007-04-30 08:58:13</pubDate>
<description><![CDATA[How marketing automation and CRM can help a mid-sized business consolidate data, improve customer information, streamline marketing efforts, and take full advantage of marketing campaigns.]]></description>
</item>
<item>
<title><![CDATA[The Agile Service Operation Embraces Technology]]></title>
<link>http://www.findwhitepapers.com/whitepaper1087/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Technology can prove to be a vital component in the quest for service profitability. However, there is a lot of technology out there targeted at field service organizations which has evolved to the point where its introduction in customer-facing functions can significantly enhance organizational productivity.]]></description>
</item>
<item>
<title><![CDATA[How Fast-Growing Companies Obtain CRM Success]]></title>
<link>http://www.findwhitepapers.com/whitepaper589/</link>
<pubDate>2007-04-13 11:59:54</pubDate>
<description><![CDATA[This white paper reveals the most vital elements needed to develop a seamless value chain; one that realistically enables an SMB to develop valuable 2-way relationships with their most valuable customer segments.]]></description>
</item>
<item>
<title><![CDATA[Sharing Secrets: Online Insight's Golden Nugget Breakthrough for Relationship Management]]></title>
<link>http://www.findwhitepapers.com/whitepaper634/</link>
<pubDate>2007-04-25 12:51:44</pubDate>
<description><![CDATA[This white paper describes Online Insight&#39;s vision for the next generation in sales and marketing, driven not by guesstimates about a customer based on ancient demographics and historical purchases, but by up-to-the second needs and preferences measured real-time in a first-hand &quot;collaborative customer conversation.&quot;]]></description>
</item>
<item>
<title><![CDATA[Advanced Global Name Recognition Technology]]></title>
<link>http://www.findwhitepapers.com/whitepaper640/</link>
<pubDate>2007-06-06 09:29:44</pubDate>
<description><![CDATA[The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition.]]></description>
</item>
<item>
<title><![CDATA[Increasing Email Deliverability: Getting Email to the Inbox]]></title>
<link>http://www.findwhitepapers.com/whitepaper670/</link>
<pubDate>2007-10-02 11:18:13</pubDate>
<description><![CDATA[This white paper is designed to educate you about the main obstacles that can prevent your email from reaching a recipient&rsquo;s inbox; and the simple tactics that you can implement to avoid these obstacles.]]></description>
</item>
<item>
<title><![CDATA[Email marketing ROI: Driving ROI through Email Relevance]]></title>
<link>http://www.findwhitepapers.com/whitepaper671/</link>
<pubDate>2007-10-02 11:17:31</pubDate>
<description><![CDATA[This informative white paper provides 10 great tactics to get you started trying to make that prediction come true. Read this white paper to learn more on how you can drive your email marketing ROI through email relevance. ]]></description>
</item>
<item>
<title><![CDATA[Growing Opt-in Lists: Turning Web Browsers into Buyers]]></title>
<link>http://www.findwhitepapers.com/whitepaper672/</link>
<pubDate>2007-10-02 11:17:55</pubDate>
<description><![CDATA[Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers.]]></description>
</item>
<item>
<title><![CDATA[Bringing Humanity Back to the Web]]></title>
<link>http://www.findwhitepapers.com/whitepaper679/</link>
<pubDate>2007-04-16 14:37:38</pubDate>
<description><![CDATA[In today&rsquo;s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.]]></description>
</item>
<item>
<title><![CDATA[Got CRM? Small Business CRM Software Guide]]></title>
<link>http://www.findwhitepapers.com/whitepaper688/</link>
<pubDate>2007-01-29 17:12:40</pubDate>
<description><![CDATA[The purpose of this whitepaper is to educate small business owners on what, why and how CRM can retain existing customers and help their business grow.]]></description>
</item>
<item>
<title><![CDATA[Customer Feedback: Are You Asking The Right Questions?]]></title>
<link>http://www.findwhitepapers.com/whitepaper761/</link>
<pubDate>2007-02-13 08:09:52</pubDate>
<description><![CDATA[Asking your customers for input on future product direction can be a double- edged sword. If you&#39;re not asking the right questions, this process can create more headaches than it cures. Here are a few simple tips that should yield more useful customer feedback.]]></description>
</item>
<item>
<title><![CDATA[Industry Leading Solutions for Comprehensive Manufacturing Control]]></title>
<link>http://www.findwhitepapers.com/whitepaper825/</link>
<pubDate>2007-09-24 11:34:39</pubDate>
<description><![CDATA[Infor Discrete Manufacturing Essentials are built exclusively for discrete manufacturers, with specific functionality that addresses the industry&#39;s essential challenges. The result? For one typical Infor customer, a 50 percent reduction in data processing costs and fully automated management of more than 11,000 items and 200 suppliers.]]></description>
</item>
<item>
<title><![CDATA[Customer Management for Automotive Suppliers]]></title>
<link>http://www.findwhitepapers.com/whitepaper833/</link>
<pubDate>2007-09-24 11:34:11</pubDate>
<description><![CDATA[Automotive manufacturers have become some of the most demanding customers in the world. The TRANS4M Customer Management Solution helps you manage your relationship and your communications with automotive customers to help you meet your customers&#39; requirements for communications and process integration and ultimately improve your supplier rating and keep your customers happy and their production lines moving.]]></description>
</item>
<item>
<title><![CDATA[Creating Competitive Advantage in Demanding Retail Environments]]></title>
<link>http://www.findwhitepapers.com/whitepaper839/</link>
<pubDate>2007-09-25 15:32:26</pubDate>
<description><![CDATA[This paper explores what cross-channel transparency looks like through the consumer&#39;s eyes, the costs retailers incur by maintaining the status quo, and key steps retailers need to consider as they undertake cross-channel initiatives.]]></description>
</item>
<item>
<title><![CDATA[On-Demand Versus On-Premise CRM: Are There Performance Differences?]]></title>
<link>http://www.findwhitepapers.com/whitepaper850/</link>
<pubDate>2007-06-06 09:24:54</pubDate>
<description><![CDATA[On-Demand CRM provides faster implementation, lower costs, and more rapid ROI when compared to On-Premise.&nbsp; Make sure you&#39;re making the right decisions for your CRM.]]></description>
</item>
<item>
<title><![CDATA[Growing Gift Card Demand Evokes Change]]></title>
<link>http://www.findwhitepapers.com/whitepaper855/</link>
<pubDate>2007-12-07 16:06:36</pubDate>
<description><![CDATA[Customers enjoy buying and receiving gift cards. The new challenge is for retailers to provide gift cards that mesh with the way customers want to use the cards. Many early systems cannot efficiently support the changes in demand.]]></description>
</item>
<item>
<title><![CDATA[Presenting a Real-Time Enterprise for Your Company]]></title>
<link>http://www.findwhitepapers.com/whitepaper856/</link>
<pubDate>2007-04-13 12:02:03</pubDate>
<description><![CDATA[This exclusive Yankee Group White Paper reveals and examines how mid-size businesses can now build a real-time enterprises and leverage real-time information. Learn how to reduce scattered information and silo databases that prevent your enterprise from achieving operational excellence.]]></description>
</item>
<item>
<title><![CDATA[Citrix GoToAssist 8.0 Security White Paper]]></title>
<link>http://www.findwhitepapers.com/whitepaper1429/</link>
<pubDate>2008-04-01 10:00:40</pubDate>
<description><![CDATA[GoToAssist is a hosted service that provides a way to deliver remote support to Windows-based computers. GoToAssist allows a user to request support from a support representative and then allows that representative to view and optionally control the end user&#39;s PC remotely. This guide is for Citrix&reg; GoToAssist&reg; customers and other stakeholders that need to understand how GoToAssist impacts information security risk and compliance in their environment.]]></description>
</item>
<item>
<title><![CDATA[Cost Justification: Profitable Customer Loyalty]]></title>
<link>http://www.findwhitepapers.com/whitepaper917/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.]]></description>
</item>
<item>
<title><![CDATA[Do Smart Cards and Loyalty Systems Really Mix?]]></title>
<link>http://www.findwhitepapers.com/whitepaper918/</link>
<pubDate>2007-04-30 12:21:47</pubDate>
<description><![CDATA[This paper considers whether smart cards really do have a role to play in loyalty systems or whether they are simply being promoted by the suppliers of smart card technology into what they see as a fast growing, profitable marketplace.]]></description>
</item>
<item>
<title><![CDATA[The Future of the Loyalty Industry]]></title>
<link>http://www.findwhitepapers.com/whitepaper919/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[The last ten years has been devoted to developing ways of gaining knowledge of and understanding customers, the next ten years will be devoted to developing ways of using the information. Those that do this effectively will win and those that don&#39;t bother will surely fail.]]></description>
</item>
<item>
<title><![CDATA[Have Loyalty Cards Peaked?]]></title>
<link>http://www.findwhitepapers.com/whitepaper920/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Have loyalty cards reached the stage in their development when they are likely to be merged with other marketing and retailing systems, or will they simply fade away and join their precursors, the green shield stamps, in some far flung promotional graveyard?]]></description>
</item>
<item>
<title><![CDATA[Introduction to the Loyalty Industry]]></title>
<link>http://www.findwhitepapers.com/whitepaper921/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Who said, &quot;Money Can&rsquo;t Buy You Love&quot;? A useful metaphor, though, to help understand the true concept behind customer loyalty. Loyalty programs are about developing sustainable, mutually beneficial relationships. Price incentives can generate a short-term sales uplift but will not engender long-term loyalty. ]]></description>
</item>
<item>
<title><![CDATA[The Future Sales Force - A Consultative Approach]]></title>
<link>http://www.findwhitepapers.com/whitepaper954/</link>
<pubDate>2008-02-14 08:23:11</pubDate>
<description><![CDATA[If your company uses a contact management or customer relationship management (CRM system), you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis and proposal production process together?]]></description>
</item>
<item>
<title><![CDATA[Evaluating Financial Management Software - Is It Time for a Change?]]></title>
<link>http://www.findwhitepapers.com/whitepaper956/</link>
<pubDate>2008-03-21 15:03:10</pubDate>
<description><![CDATA[This white paper walks through the key areas of a financial management solution so when you are evaluating current and future financial management software, you are prepared to avoid challenges and maximize your investment.]]></description>
</item>
<item>
<title><![CDATA[5 Simple Ways to Revolutionize Customer Loyalty Through Email Marketing]]></title>
<link>http://www.findwhitepapers.com/whitepaper1043/</link>
<pubDate>2007-10-02 11:17:14</pubDate>
<description><![CDATA[Targeted and personal, no medium today is as effective at empowering marketers with the ability to reach out and connect with their customers on a real 1-to-1 level more than Email Marketing. This insightful White Paper provides 5 simple but powerful email tactics that will keep your customers coming back for more.&nbsp; ]]></description>
</item>
<item>
<title><![CDATA[Microsoft Dynamics Case Study: Best Buy for Business]]></title>
<link>http://www.findwhitepapers.com/whitepaper1126/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Saddled with a home-grown business-management tool originally designed for its retail business, the Best Buy for Business sought a solution that would support its extensive outside sales force and would provide a commercial CRM solution it could sell to business customers. Best Buy for Business found both in Microsoft Dynamics CRM.]]></description>
</item>
<item>
<title><![CDATA[Microsoft Dynamics Case Study: J.D. Byrider]]></title>
<link>http://www.findwhitepapers.com/whitepaper1127/</link>
<pubDate>2007-07-09 17:18:36</pubDate>
<description><![CDATA[J.D. Byrider&#39;s franchisees experienced a high level of frustration due to an old system running on Linux using dBase files. Byrider made the decision to switch their development environment to Intel-based servers in a Microsoft SQL Server and ASP development environment. Download this paper to read about their results.]]></description>
</item>
<item>
<title><![CDATA[An Analysis of Aggressive Online Behavior Targeted Against Corporations, their Products and Brands]]></title>
<link>http://www.findwhitepapers.com/whitepaper1140/</link>
<pubDate>2008-01-14 09:29:32</pubDate>
<description><![CDATA[The Internet has become a hospitable environment for people looking to advance aggressive forms of criticism against corporations. The same social media technologies that strengthen your company&rsquo;s relationship with consumers also make is easy for a single critic to mount an aggressive campaign against you. This whitepaper will present new research that reveals what drives this type of aggressive behavior. ]]></description>
</item>
<item>
<title><![CDATA[Case Studies for Aggressive Online Behavior Aimed at Large Corporations]]></title>
<link>http://www.findwhitepapers.com/whitepaper1141/</link>
<pubDate>2008-01-14 09:29:40</pubDate>
<description><![CDATA[This new study by Harvard&#39;s Berkman Center for Internet &amp; Society analyzed corporate attacks against leading companies like Wal-Mart, McDonald&rsquo;s, AOL, Genzyme and Lufthansa. This study establishes three profiles of corporate attacks and examines the unique behavior patterns and personal motivations behind each.]]></description>
</item>
<item>
<title><![CDATA[Identity Protection Services]]></title>
<link>http://www.findwhitepapers.com/whitepaper1152/</link>
<pubDate>2008-02-22 15:32:47</pubDate>
<description><![CDATA[Download this free paper about read about identity protection services and how it can help fortify the trust that customers place on their Financial Institutions. ]]></description>
</item>
<item>
<title><![CDATA[Informatica Announces Salesforce.com On-Demand Solution: TDWI]]></title>
<link>http://www.findwhitepapers.com/whitepaper1379/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[On-demand computing is apparently in demand, at least in the eyes of data integration specialist Informatica Corp. The Switzerland of data integration, as some have called it, just announced availability of its first on-demand offering, which is specifically designed to handle data from Software-as-a-Service (SaaS) stalwart, Salesforce.com. ]]></description>
</item>
<item>
<title><![CDATA[Best Practices in Siebel CRM Performance Management]]></title>
<link>http://www.findwhitepapers.com/whitepaper1158/</link>
<pubDate>2007-08-21 13:15:59</pubDate>
<description><![CDATA[What is often overlooked is that application performance is just one of three key drivers of return on investment (ROI) from your Siebel application. An efficient infrastructure is critical. It&#39;s important to optimize the Siebel application for your own unique business environment, user needs and usage patterns. But, it&#39;s all for naught if you do not build and sustain adoption and efficient and effective use of the Siebel application by your end users.]]></description>
</item>
<item>
<title><![CDATA[Rent-A-Geek Reaches Out With LogMeIn Rescue]]></title>
<link>http://www.findwhitepapers.com/whitepaper1187/</link>
<pubDate>2007-07-30 10:13:12</pubDate>
<description><![CDATA[Using LogMeIn&#39;s remote support products, Rent-A-Geek has transformed its business model from that of a regional provider to one delivering service worldwide. Adopting LogMeIn has resulted in what Schiehl calls &quot;ridiculous&quot; ROI: the $99 per month per client license fee &quot;pays for itself in one session,&quot; he says. One Rent-A-Geek technician using one license, and running just six to eight sessions per day, can generate around $12,000 per month in revenues.]]></description>
</item>
<item>
<title><![CDATA[Driving A Single View of The Customer]]></title>
<link>http://www.findwhitepapers.com/whitepaper1382/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[The purpose of this white paper is to outline the importance of data quality with reference to single view of customer. In any organization SVC is the foundation of successful customer relationship management (CRM).]]></description>
</item>
<item>
<title><![CDATA[Hosted CRM Buyers Guide: Key Points to Consider]]></title>
<link>http://www.findwhitepapers.com/whitepaper1217/</link>
<pubDate>2008-02-15 08:59:18</pubDate>
<description><![CDATA[In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you&#39;ll be prepared to start looking for your new solution immediately.]]></description>
</item>
<item>
<title><![CDATA[Hosted CRM Comparison Guide: The Top 4 CRM Vendors Compared]]></title>
<link>http://www.findwhitepapers.com/whitepaper1218/</link>
<pubDate>2008-02-15 08:59:27</pubDate>
<description><![CDATA[Use this crisp and clean comparison chart to stack the top CRM vendors side-by-side on the following:&nbsp; Features, Price per User, Services and Support, and Marketing Capabilities.]]></description>
</item>
<item>
<title><![CDATA[Benchmark Portal All-in-One Report]]></title>
<link>http://www.findwhitepapers.com/whitepaper1259/</link>
<pubDate>2008-02-12 13:41:59</pubDate>
<description><![CDATA[Contact center managers, CTOs and IT professionals surveyed by BenchmarkPortal Inc. say they prefer a single, all-in-one source for all technology needs-and that they want their chosen single-source vendor to provide best-in-class functionality.]]></description>
</item>
<item>
<title><![CDATA[The Intelligent Contact Center]]></title>
<link>http://www.findwhitepapers.com/whitepaper1260/</link>
<pubDate>2008-02-12 13:42:17</pubDate>
<description><![CDATA[The contact center&#39;s next evolutionary phase will merge technology and interaction processes dynamically for agent &quot;intelligence&quot; and a more personalized customer experience. And with the fast-paced nature of technology, the Intelligent Contact Center is closer than you think. Read more.]]></description>
</item>
<item>
<title><![CDATA[What’s New in Customer Interaction Center (CIC) 2.4]]></title>
<link>http://www.findwhitepapers.com/whitepaper1261/</link>
<pubDate>2008-02-12 13:42:27</pubDate>
<description><![CDATA[Miercom Test Labs reviewed the Customer Interaction Center(r) (CIC) IP application suite from Interactive Intelligence, including the operation, capabilities and features of CIC&#39;s key components, and awarded the CIC software its distinguished &quot;Performance Verified&quot; certification. Read why.]]></description>
</item>
<item>
<title><![CDATA[Contact Center Software: Compare 6 Leading Solutions]]></title>
<link>http://www.findwhitepapers.com/whitepaper1452/</link>
<pubDate>2008-02-15 08:59:09</pubDate>
<description><![CDATA[Shopping for a contact-center solution can be confusing and frustrating, so let us do the leg work for you! This easy-to-use guide compares the major vendors offering contact-center solutions today, including Genesys, Oracle, Verizon and many others.]]></description>
</item>
<item>
<title><![CDATA[Call Center Buyer's Guide: Learn Which Solution is Right For Your Business]]></title>
<link>http://www.findwhitepapers.com/whitepaper1453/</link>
<pubDate>2008-02-15 08:58:59</pubDate>
<description><![CDATA[Considering adding a contact center to your business? Our analyst-written buyer&#39;s guide is a great place to start your search. We provide you with an in depth&nbsp; market overview, a rundown of standard and advanced features and will point you in the direction that will be most beneficial and efficient for your organization.]]></description>
</item>
<item>
<title><![CDATA[Maximize the Savings of Call Center Multi-Sourcing (While Protecting Service Levels)]]></title>
<link>http://www.findwhitepapers.com/whitepaper1321/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Not all companies that have adopted multi-sourcing have realized the expected levels of savings.&nbsp; A single over-arching problem is often the cause when multi-sourcing delivers disappointing results in service and/or savings.]]></description>
</item>
<item>
<title><![CDATA[Seven Steps to Successful Data Migration]]></title>
<link>http://www.findwhitepapers.com/whitepaper1383/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[In Informatica&#39;s data migration podcast, Arvind Parthasarathi spoke with editorial director, James E. Powell.&nbsp; He explores &quot;the seven steps&quot;, what IT does wrong, what keeps IT from getting started and what one can do to improve the odds of data migration success.]]></description>
</item>
<item>
<title><![CDATA[CRM Software: Reasons to Optimize]]></title>
<link>http://www.findwhitepapers.com/whitepaper1589/</link>
<pubDate>2008-02-29 15:41:44</pubDate>
<description><![CDATA[Managing customer relationships profitably is a challenge many businesses face. Increasingly available information and customer choices translate into a decrease in automatic loyalty. New distribution and communication channels create more complex customer interactions. Implementing powerful technology enablers may be prohibitively expensive for many firms.]]></description>
</item>
<item>
<title><![CDATA[Web-Based ACDs and the Multi-Channel Support Center]]></title>
<link>http://www.findwhitepapers.com/whitepaper1564/</link>
<pubDate>2008-01-23 09:56:57</pubDate>
<description><![CDATA[The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren&#39;t met. What&#39;s needed is a new class of software: web-based Automated Contact Distribution.]]></description>
</item>
<item>
<title><![CDATA[Questions to Ask When Choosing a Customer Relationship Management Solution]]></title>
<link>http://www.findwhitepapers.com/whitepaper1590/</link>
<pubDate>2008-02-29 15:42:25</pubDate>
<description><![CDATA[Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it&rsquo;s important to keep in mind that the needs of small and medium businesses aren&rsquo;t always the same.]]></description>
</item>
<item>
<title><![CDATA[Tips for Cost-Effective Customer Retention Management]]></title>
<link>http://www.findwhitepapers.com/whitepaper1591/</link>
<pubDate>2007-12-21 17:11:10</pubDate>
<description><![CDATA[This white paper examines the details of how to gain improved customer retention and acquisition for a lower overall investment by defining basic CRM functionality needed by most organizations to achieve their customer goals and objectives.]]></description>
</item>
<item>
<title><![CDATA[The ABCs of Choosing a CRM System]]></title>
<link>http://www.findwhitepapers.com/whitepaper1592/</link>
<pubDate>2008-01-30 14:07:44</pubDate>
<description><![CDATA[Since the 1990s, the customer relationship management (CRM) concept has been embraced by the business world as a way to forge, maintain, and improve bonds with customers. Previously, many companies focused mainly on gathering consumer data for their own use. However, once businesses began to understand the value of allowing customers to dialog about their needs, they began implementing more systems that invited customer feedback. ]]></description>
</item>
<item>
<title><![CDATA[The 5 Must-Have Features of a CRM Solution]]></title>
<link>http://www.findwhitepapers.com/whitepaper1593/</link>
<pubDate>2008-01-30 14:07:35</pubDate>
<description><![CDATA[Customer relationship management (CRM) systems are being implemented by a variety of companies looking for a competitive advantage in the global marketplace. Without customer loyalty, many companies won&rsquo;t be able to thrive and grow. Today&rsquo;s consumers are more demanding because they have a greater variety of choices, including doing business on the Internet and via automated phone systems. Many expect access to customer service 24 hours a day.]]></description>
</item>
<item>
<title><![CDATA[CRM Solutions: What A Small Business Should Look For]]></title>
<link>http://www.findwhitepapers.com/whitepaper1594/</link>
<pubDate>2008-02-29 15:41:51</pubDate>
<description><![CDATA[In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of &quot;interactions with a brand&#39;s products, services, and people.&quot; How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training. ]]></description>
</item>
<item>
<title><![CDATA[How to Ensure That Your Employees Will Want to Use CRM]]></title>
<link>http://www.findwhitepapers.com/whitepaper1596/</link>
<pubDate>2008-01-24 15:49:13</pubDate>
<description><![CDATA[In this paper, learn how with the right CRM solution, information workers can increase productivity, improve customer service, and boost collaboration, while the business simplifies complex processes, increases sales, and reduces costs.]]></description>
</item>
<item>
<title><![CDATA[Pivotal CRM and Microsoft: Evolving in Lock Step]]></title>
<link>http://www.findwhitepapers.com/whitepaper1597/</link>
<pubDate>2008-01-24 15:49:20</pubDate>
<description><![CDATA[For more than a decade, Pivotal CRM has been the choice of Microsoft-centric organizations that want the flexibility to model their specific business practices within their customer relationship management system. The Pivotal CRM product line leverages the Microsoft technology stack to provide usability and productivity advantages through integration to Microsoft Office, and more.]]></description>
</item>
<item>
<title><![CDATA[CRM Without Compromise]]></title>
<link>http://www.findwhitepapers.com/whitepaper1711/</link>
<pubDate>2008-05-02 12:34:12</pubDate>
<description><![CDATA[CRM is a business strategy that helps organizations cope with three of today&acute;s most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility.]]></description>
</item>
<item>
<title><![CDATA[The Power of Remote Support in Battling Today’s Top Customer Support Issues]]></title>
<link>http://www.findwhitepapers.com/whitepaper1750/</link>
<pubDate>2008-02-01 08:39:11</pubDate>
<description><![CDATA[By working closely with customer service and support executives across high tech hardware and software, broadband, consumer electronics, retail, telecommunications and other technology-related industries, the Service and Support Professionals Association (SSPA) has identified 6 key business issues facing service and support managers today.]]></description>
</item>
<item>
<title><![CDATA[IDC: Delivering Customer Value for Competitive Advantage]]></title>
<link>http://www.findwhitepapers.com/whitepaper1772/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[The second in a series of three thought leadership papers themes by IDC titled &quot;Delivering Customer Value for Competitive Advantage&quot;.]]></description>
</item>
<item>
<title><![CDATA[Learn the Secrets of Competing with Larger Financial Institutions]]></title>
<link>http://www.findwhitepapers.com/whitepaper1861/</link>
<pubDate>2008-04-10 09:04:54</pubDate>
<description><![CDATA[It&rsquo;s tough for community financial institutions to succeed, especially when faced with fierce competition from large banks with large budgets. See how IBM can help with solutions tailored for community banks. Click now and receive the new 18-page report from TowerGroup on CRM Metrics and how smart banks measure success.]]></description>
</item>
<item>
<title><![CDATA[How Institutions Should Respond to Data Breaches]]></title>
<link>http://www.findwhitepapers.com/whitepaper2620/</link>
<pubDate>2008-07-02 16:15:28</pubDate>
<description><![CDATA[Fraud preventative solutions are designed to avert new accounts fraud before it occurs. The strategic advantage of fraud prevention therefore lies in the ability avoid losses to institutions and consumers.]]></description>
</item>
<item>
<title><![CDATA[Top 5 Initiatives for Achieving Breakthrough Customer Support]]></title>
<link>http://www.findwhitepapers.com/whitepaper2232/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Through member conversations, conference presentations and Webcast Q&amp;A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success.]]></description>
</item>
<item>
<title><![CDATA[Run Away to Join the New Circus - Sales 2.0 Whitepaper Part 1]]></title>
<link>http://www.findwhitepapers.com/whitepaper2233/</link>
<pubDate>2008-06-18 10:08:55</pubDate>
<description><![CDATA[What sales is has not changed. How sales are accomplished is changing radically. In this first of a two-part whitepaper,&nbsp; we present an overview of the state of sales today, supported by metrics from our 2007 Sales Performance Optimization survey.&nbsp; The differences between S1.0 and S2.0 are represented in the comparison between old-style circus companies and&nbsp; the modern circus (think Ringling Bros. vs. Cirque du Soleil). ]]></description>
</item>
<item>
<title><![CDATA[Think. Think Different. Think Again. Sales 2.0 Whitepaper Part 2]]></title>
<link>http://www.findwhitepapers.com/whitepaper2234/</link>
<pubDate>2008-06-18 10:09:04</pubDate>
<description><![CDATA[If you think you know sales, you likely are bringing to this topic a history and track record that has served you well.&nbsp; This paper attempts to offer the cautionary warning that what has worked in your past may not serve your current&nbsp; sales reps as well today, and could actually hurt their performance. Sales 1.0 was about lone wolves, product superiority,&nbsp; proven skills and making the number.]]></description>
</item>
<item>
<title><![CDATA[Why Advocacy Matters to Retailers]]></title>
<link>http://www.findwhitepapers.com/whitepaper2499/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[In a 2007 poll of nearly 200,000 consumers, IBM found that retailers who integrate customer-focused initiatives are more likely to turn regular consumers into brand advocates and outperform their competitors. Download the white paper and find out what key retailer attributes drive consumer advocacy.]]></description>
</item>
<item>
<title><![CDATA[Connecting Your People, Your Customers, and Your Company with Microsoft Dynamics GP 9.0]]></title>
<link>http://www.findwhitepapers.com/whitepaper2638/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Find out how version 9.0 of Microsoft Dynamics GP, formerly known as Microsoft Business Solutions-Great Plains, can help you connect your people, your customers and your organization. This webcast explores some of the innovations and new features in Microsoft Dynamics GP 9.0 that help you build and maintain strong customer, employee, and business connections, such as new security-enhanced extranet capabilities, and also expanded connections and business processes.]]></description>
</item>
<item>
<title><![CDATA[Javelin Research Pinpoints How Institutions Should Respond to Data Breaches]]></title>
<link>http://www.findwhitepapers.com/whitepaper2636/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Javelin Strategy &amp; Research has released a study covering data breach victims, which highlights the acute awareness among consumers about data security and the significant implications security breaches represent to businesses once consumer trust is compromised. Read this report, which also reveals Javelin&#39;s recommendations to institutions to address consumer security concerns and expectations in the event of a data breach.]]></description>
</item>
<item>
<title><![CDATA[Customer Relationship Management: Secrets to CRM Success]]></title>
<link>http://www.findwhitepapers.com/whitepaper2639/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Find out how you can convert your pains into profit. Learn how Microsoft Customer Relationship Management (CRM) can help you develop profitable customer relationships. Microsoft CRM uses lead and opportunity management, incident management and a searchable knowledgebase. CRM also makes use of reporting tools for accurate forecasting, measurement of business activity, and employee performance.]]></description>
</item>
<item>
<title><![CDATA[Make Customers the Center of Attention with Microsoft Dynamics CRM]]></title>
<link>http://www.findwhitepapers.com/whitepaper2641/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Microsoft Dynamics CRM is a powerful tool for your sales and marketing teams, but it is more than just a contact management solution. In this webcast, we explore how Microsoft CRM is a flexible, integral part of your enterprise, supporting sales, marketing, customer service, manufacturing, and professional services. We describe how you can configure Microsoft CRM to work the way your business does, and we illustrate its many benefits.]]></description>
</item>
<item>
<title><![CDATA[The Power of Choice with Microsoft CRM]]></title>
<link>http://www.findwhitepapers.com/whitepaper2642/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Attend this session to discover a customer relationship management (CRM) solution that works the way you do, the way your business does, and the way technology should. We explore how Microsoft Dynamics CRM delivers a familiar Microsoft Office Outlook interface to create a productive work environment. We also illustrate the powerful workflow and integrated reporting capabilities in Microsoft CRM that help you drive business processes and results.]]></description>
</item>
<item>
<title><![CDATA[Small Business Webcast: Are You Ready for CRM? 7 Ways to Know]]></title>
<link>http://www.findwhitepapers.com/whitepaper2645/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Knowing your customers and their needs as thoroughly as possible is central to any business.&nbsp; And that&#39;s the very point of customer relationship management software, sophisticated business software commonly known as CRM.&nbsp; The question is, is CRM for you? This webcast provides an informative discussion around CRM and outlines seven criteria that will help you decide if you are ready for Microsoft CRM.]]></description>
</item>
<item>
<title><![CDATA[Microsoft Dynamics CRM 4.0: Database Scalability for the Enterprise]]></title>
<link>http://www.findwhitepapers.com/whitepaper2648/</link>
<pubDate>0000-00-00 00:00:00</pubDate>
<description><![CDATA[Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database of over 1 billion records, Microsoft Dynamics CRM was able to achieve sub-second response times using a modest hardware configuration.]]></description>
</item>
<item>
<title><![CDATA[Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability]]></title>
<link>http://www.findwhitepapers.com/whitepaper2649/</link>
<pubDate>2008-07-03 13:19:45</pubDate>
<description><![CDATA[Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate project delivery and returns-all on a platform that provides enterprise levels of scalability and performance. Microsoft Dynamics CRM 4.0 addresses the stringent requirements of the enterprise in the areas of performance and scalability, application flexibility, efficient manageability, and network configurability.]]></description>
</item>
</channel>
</rss>
