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Business Metrics

Business Metrics are used in business model, CMMI, ISM3 and knowledge management. These measurements or metrics can be used to track trends, productivity, resources and much more. Typically, the metrics tracked are key performance indicators. Metrics are important in IT Service Management including ITIL; the intention is to measure the effectiveness of the various processes at delivering services to customers.

Results 1 - 25 of 72 matches Sort Results By : Published Date | Title | Company name    
5 Ways ERP Can Help You Implement Lean
By : Epicor Published Date: Nov 30, 1999
Why is Lean so popular? Because it delivers what manufacturing companies truly need in today's highly competitive world: shorter lead times, improved quality, reduced cost, increased profit, improved productivity and enhanced customer service.
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Epicor
6th Sense Analytics Interviews Doug Gold, CFO of CoreObjects
By : 6th Sense Analytics Published Date: Sep 19, 2007
Doug Gold, chief financial officer of CoreObjects, a Los Angeles-based product development company with multiple locations across India, talks about how his company is overcoming the challenges of visibility and control within distributed software development projects.
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6th Sense Analytics
A Practical Guide to SOA for IT Architects
By : Systinet Published Date: Aug 21, 2009
As a strategy for creating a flexible and agile IT, service-oriented architecture (SOA) has gained considerable momentum in recent years, largely due to the advent of standards-based Web services.
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Systinet
Aberdeen Group: The Technology Strategies for Integrated Business
By : SAP 2 Published Date: Aug 21, 2009
An Aberdeen survey between nearly 140 enterprises showed that S&OP has helped a majority of companies to improve forecast accuracy and cross-departmental communication. But most companies have failed to see improvements in profit-related metrics like gross margin and customer retention. Traditional S&OP processes are no longer sufficient, S&OP has evolved to become Integrated Business Planning.
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SAP 2
Acquiring Business Intelligence is Crucial
By : Netsuite Published Date: Nov 27, 2007
But what is "BI" and how do small/mid size business owners acquire it without too much cost?  This Executive White Paper will outline the issues and solutions for the "BI" requirements of growing companies.
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Netsuite
Archiving and SAP Environments: For Business, IT, and Regulatory Requirements
By : ASG Software Solutions Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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ASG Software Solutions
ASG's BSP: Beyond Business Service Management
By : ASG Software Solutions Published Date: Feb 22, 2010
For more than a decade, true BSM has been a goal for businesses, as well as a promise from potential providers. In reality, a good BSM plan goes beyond the standards of typical IT management; it fuses the goals of IT and business. This white paper introduces the use of a Business Service Platform (BSP) as the foundation of an effective BSM solution.
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ASG Software Solutions
ASG: Distinctively Positioned to Optimize Web Application Performance
By : ASG Software Solutions Published Date: Feb 22, 2010
Application management requires visibility from multiple vantage points within the IT enterprise, combined with a centralized information store that pulls the technology pieces of the application puzzle into a coherent whole.
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ASG Software Solutions
Balanced Scorecard Design Toolkit
By : AKS-Labs Published Date: Mar 20, 2007
Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas.
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AKS-Labs
Best Practices in Siebel CRM Performance Management
By : Knoa Published Date: Jul 17, 2007
What is often overlooked is that application performance is just one of three key drivers of return on investment (ROI) from your Siebel application. An efficient infrastructure is critical. It's important to optimize the Siebel application for your own unique business environment, user needs and usage patterns. But, it's all for naught if you do not build and sustain adoption and efficient and effective use of the Siebel application by your end users.
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Knoa
Best Practices Using WS Business Modeler and Monitor
By : IBM-America Published Date: Mar 28, 2008
The purpose of this Redbook is to provide guidance for the preparation of business process models, developed with the WebSphere® Business Modeler, which will ultimately be monitored by the WebSphere Business Monitor.
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IBM-America
BI 2.0: The Next Generation of Business Intelligence
By : LogiXML Published Date: May 04, 2007
The term Business Intelligence 2.0 (BI 2.0) is cropping up more and more in the industry, generally referring to the next generation of BI just as Web 2.0 has come to refer to the next generation of the Web.
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LogiXML
Bridging the Gap between Business Processes and the IT Environment
By : BMC Software Published Date: Jan 21, 2009
Business owners want to talk about business processes. IT wants to talk about technology. This difference in perspective has created a communications gap between IT and line of business owners. Read real-world examples of organizations that have bridged the gap and are reaping the benefits.
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BMC Software
Business Impact Management: Measuring the Financial and Business Impact from Process to Packet
By : Quocirca Published Date: Apr 23, 2007
The need to understand how the performance and problems within the technical infrastructure impacts the capabilities of the business is massive.  However, the majority of companies can only measure application and specific asset performance, whereas many issues within the infrastructure lie at the transport level, where packet switching presents both great opportunities and major issues.
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Quocirca
Business Intelligence Software: What It Is and Why It Is Necessary
By : WorldTelemetry, Inc. Published Date: Mar 26, 2007
Business Intelligence Software are applications that build on existing data warehouses and provide analytical processing tools that allow users to more effectively analyze such data. This, in turn, permits businesses to more rapidly develop existing and new analyses and reports for improved decision-making power and information dissemination capacity.
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WorldTelemetry, Inc.
Business-Critical Benefits of Workload Automation, by EMA
By : ASG Software Solutions Published Date: Feb 23, 2010
Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
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ASG Software Solutions
Calculating the Return on Investment for Automated Remote Data Acquisition and Aggregations Systems
By : WorldTelemetry, Inc. Published Date: Mar 26, 2007
ROI is based on the analysis of differential cash flows. In the case of remote data acquisition and aggregation systems for fuel tank operators, it is based on calculating the cost of acquiring and aggregating the data manually and compared to the total cost of owning, maintaining and operating an automated data acquisition and aggregation system.
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WorldTelemetry, Inc.
Configuration Audit and Control: 10 Critical Factors for CCM Success
By : Tripwire Published Date: Jul 13, 2007
In this whitepaper, you will learn how configuration audit and control can be used effectively to ensure system management productivity, and help reduce costs and sustain configuration viability within the bounds of operational, security and regulatory standards.
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Tripwire
Cost Justification: Profitable Customer Loyalty
By : Business Assyst Published Date: Mar 26, 2007
Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.
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Business Assyst
DataDrill EXPRESS v3 for Software Project Performance Management
By : Distributive Management Published Date: Jun 19, 2007
DataDrill EXPRESS is known for being the most capable web-based performance dashboard tool available for software and IT projects and organizations, automating every aspect of performance measurement.
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Distributive Management
Developing and Strengthening Profitable Customer Relationships with Microsoft Dynamics CRM
By : Microsoft Dynamics Published Date: Jul 03, 2008
The business landscape is evolving; the traditional way people work together-in the office or in the field-looks very different today than it did just a couple of years ago. Download this webcast to learn how Microsoft Dynamics CRM empowers you to take advantage of your existing technology investments to extend the reach of your business and enable your mobile workforce to drive better business results.
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Microsoft Dynamics
Discover the 5 Keys to Actionable Planning
By : OutlookSoft Published Date: Aug 21, 2009
Your company's success is predicated on making the right moves and staying competitive. A vital component of your success is the creation and execution of an actionable plan that supports your strategic goals and drives business decisions. Read this white paper to learn more.
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OutlookSoft
E-Learning Best Practices
By : SyberWorks Published Date: Oct 21, 2008
The e-Learning industry has grown tremendously since the early days of computers and the Internet. Today there are lots of products and services out in the market place from which to choose. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. The document is not meant to be the complete source of information on e-Learning nor will these guidelines be suitable for every single situation. This white paper has been created as a learning aid help you get started. These findings represent the research, experience, and techniques gleaned from working in e-Learning since its infancy in the late 80’s to today. At the end of the paper, Bob Goldschneider, Director of Business Development at SyberWorks, Inc., will provide a summary and closing remarks.
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SyberWorks
Enabling Growth Through Business Model Innovation - Executive Insights
By : SAP 2 Published Date: Aug 21, 2009
Read this Executive Insight to find out the answers to the following questions: 1. What are the main dimensions of innovating on my business model holistically? 2. How do I enable my organization to pursue business model innovation? 3. What role does software play in supporting my business transformation?
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SAP 2
Enterprise Performance Management - Financial Excellence and Beyond
By : SAP Published Date: Aug 25, 2008
Explore trends in executive management, and how CFOs are taking a more strategic role to help deal with today's business pressures. Now, CFOs are taking advantage of the latest advances in performance management software to help drive organizational alignment and operational excellence.
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SAP
 
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