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Business Metrics

Business Metrics are used in business model, CMMI, ISM3 and knowledge management. These measurements or metrics can be used to track trends, productivity, resources and much more. Typically, the metrics tracked are key performance indicators. Metrics are important in IT Service Management including ITIL; the intention is to measure the effectiveness of the various processes at delivering services to customers.

Results 1 - 25 of 72 matches Sort Results By : Published Date | Title | Company name    
Secrets to BSM Success: End-to-End Visibility and Customer Focus
By : ASG Software Solutions Published Date: Feb 24, 2010
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
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ASG Software Solutions
Archiving and SAP Environments: For Business, IT, and Regulatory Requirements
By : ASG Software Solutions Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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ASG Software Solutions
Business-Critical Benefits of Workload Automation, by EMA
By : ASG Software Solutions Published Date: Feb 23, 2010
Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
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ASG Software Solutions
Third-Party Product Brief by EMA: ASG-Discovery and Dependency Mapping (ASG-DDM)
By : ASG Software Solutions Published Date: Feb 23, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITILŪ) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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ASG Software Solutions
Third-Party White Paper by EMA: Understanding Your CMDB Project's ROI
By : ASG Software Solutions Published Date: Feb 22, 2010
Targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise CMDB initiative, this white paper sets expectations for ROI calculations for CMDB initiatives, provides basic ROI best practices, and gives readers sufficient insight to move forward with their CMDB project.
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ASG Software Solutions
Optimizing The End-User Experience Across Your Enterprise
By : ASG Software Solutions Published Date: Feb 22, 2010
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
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ASG Software Solutions
Third-Party White Paper by EMA: How ASG's MetaCMDB Strategy Enables More Effective BSM
By : ASG Software Solutions Published Date: Feb 22, 2010
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
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ASG Software Solutions
ASG's BSP: Beyond Business Service Management
By : ASG Software Solutions Published Date: Feb 22, 2010
For more than a decade, true BSM has been a goal for businesses, as well as a promise from potential providers. In reality, a good BSM plan goes beyond the standards of typical IT management; it fuses the goals of IT and business. This white paper introduces the use of a Business Service Platform (BSP) as the foundation of an effective BSM solution.
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ASG Software Solutions
Tech Horizons: ASG's metaCMDB, The Technology That Rocks
By : ASG Software Solutions Published Date: Feb 22, 2010
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
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ASG Software Solutions
Third-Party White Paper by EMA: SLM and BSM: The Future of IT Management. Are You Ready?
By : ASG Software Solutions Published Date: Feb 22, 2010
SLM helps ensure that com­mitted levels of service quality are delivered - SLM is the process of setting, measuring, and ensuring the maintenance of IT service goals. BSM is an approach to IT service management that optimizes the performance of the business. BSM provides a mapping between business objectives and the IT services that support those objectives.
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ASG Software Solutions
Strategies to Cut Application Costs and Increase Productivity Using Application Mining Tools
By : ASG Software Solutions Published Date: Feb 22, 2010
Application Portfolio Optimization (APO) provides executives with tools and information to assess the quality and condition of application assets as well as a means for understanding the impact of proposed application changes.
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ASG Software Solutions
Third-Party White Paper by Yphise: Succeeding with Proactive IT with ASG's metaCMDB
By : ASG Software Solutions Published Date: Feb 22, 2010
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
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ASG Software Solutions
ASG: Distinctively Positioned to Optimize Web Application Performance
By : ASG Software Solutions Published Date: Feb 22, 2010
Application management requires visibility from multiple vantage points within the IT enterprise, combined with a centralized information store that pulls the technology pieces of the application puzzle into a coherent whole.
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ASG Software Solutions
How to Implement Facebook Connect on Your Website for Maximum ROI
By : Gigya Published Date: Jan 27, 2010
A socially optimized website can increase site traffic from social networks, drive sales revenue, improve search engine rankings, increase brand or product awareness, and reduce customer acquisition costs. In short, the decision is no longer about whether to implement Facebook Connect on your site-it's how to do it in a way that fits your business strategy, and achieves your ROI goals. This whitepaper will review how online businesses can apply Facebook Connect and other social network technologies to socially optimize their websites for competitive advantage.
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Gigya
Managing Performance, Risk, and Compliance for Better Business Results
By : SAP Published Date: Dec 23, 2009
Explore how to ensure alignment between your company's strategic objectives and risk management/compliance policies; how to proactively mitigate all types of business risk and maintain a proper risk/reward balance; and how to ensure continuous compliance with regulatory requirements and internal policies.
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SAP
Top 5 IT Budget Killers (and how you can fight back)
By : IBM-America Published Date: Aug 28, 2009
You've already taken basic cost-cutting steps and saved the easy money. You know that you need to dig deeper. But where should you start? What's killing your IT budget?
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IBM-America
Low Administration ROI Tool
By : IBM-America Published Date: Aug 28, 2009
Use the IDS Low Administration ROI tool to assess potential savings and expenses in deploying IBM Informix Dynamic Server 11.
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IBM-America
The Strategic and Operational Advantages of IT Cost Transparency
By : ComSci Published Date: Aug 21, 2009
This white paper outlines the strategic and operational advantages of IT cost transparency, a "game-changing" approach that is enabling companies like 1-800-FLOWERS.COM to reduce costs and become more effective in their decision making.
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ComSci
Enabling Growth Through Business Model Innovation - Executive Insights
By : SAP 2 Published Date: Aug 21, 2009
Read this Executive Insight to find out the answers to the following questions: 1. What are the main dimensions of innovating on my business model holistically? 2. How do I enable my organization to pursue business model innovation? 3. What role does software play in supporting my business transformation?
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SAP 2
Aberdeen Group: The Technology Strategies for Integrated Business
By : SAP 2 Published Date: Aug 21, 2009
An Aberdeen survey between nearly 140 enterprises showed that S&OP has helped a majority of companies to improve forecast accuracy and cross-departmental communication. But most companies have failed to see improvements in profit-related metrics like gross margin and customer retention. Traditional S&OP processes are no longer sufficient, S&OP has evolved to become Integrated Business Planning.
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SAP 2
Essential Ingredients for an Effective CPM Solution
By : OutlookSoft Published Date: Aug 21, 2009
An effective corporate performance management (CPM) solution leverages a unified application for all key business processes, a centralized database ensuring the highest level of data accuracy and consistency, and provides critical decision-making information in real-time. Read this insightful white paper to learn more.
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OutlookSoft
Discover the 5 Keys to Actionable Planning
By : OutlookSoft Published Date: Aug 21, 2009
Your company's success is predicated on making the right moves and staying competitive. A vital component of your success is the creation and execution of an actionable plan that supports your strategic goals and drives business decisions. Read this white paper to learn more.
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OutlookSoft
Unified CPM and the Application of Predictive Analytics
By : OutlookSoft Published Date: Aug 21, 2009
As vendors rush to embrace and exploit predictive analytics, only those with a truly unified solutions will succeed in capitalizing on this powerful and promising technology. Read this insightful white paper to learn more.
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OutlookSoft
A Practical Guide to SOA for IT Architects
By : Systinet Published Date: Aug 21, 2009
As a strategy for creating a flexible and agile IT, service-oriented architecture (SOA) has gained considerable momentum in recent years, largely due to the advent of standards-based Web services.
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Systinet
Lower the Cost of Designing and Creating Reports for Enterprise Systems
By : Winward Published Date: Aug 21, 2009
To succeed in today's business environment, the enterprise must manage the effects of three realities: the recent, massive investment in technology has significantly increased IT complexity; the Internet has altered customers' expectations of availability, cost, and service; and the new economic climate highlights the need to leverage existing assets and improve the return on investment for new initiatives.
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Winward
 
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