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Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. In addition, there are niche players who specialize in one or two areas of practice.
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Results 1 - 25 of 64 matches |
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What To Look For in a SharePoint Consultant |
| By :Syntapa |
Published Date: Sep 29, 2008 |
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In order to understand the key skills for your SharePoint consultant, you need to understand that SharePoint itself is not really the source of the complexity. Rather, it is the design of the deployment, the uses made of it, its part in an integrated, unified business system, and how you actually use it to deliver on business objectives which make it challenging. This understanding is ultimately going to make the difference between a happy ending and frustrated customers who end up giving SharePoint a bad name.
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7 Steps to Controlling Social Networking |
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Social and business networking sites are changing the way people talk online. Sites like Facebook, MySpace and Bebo help friends stay in touch while LinkedIn and Plaxo mainly connect business users. They are very popular but present new challenges to IT managers. They seem to have come out of nowhere. For example, Facebook currently has 70m users, 40% of which are located in the US. The rapid growth of such sites is part of the problem. Companies risk being caught off guard. Learn how to protect your business from threats posed by online social networking in this 7 Step Guide for IT Managers.
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Global HR Transformation |
| By :SAP |
Published Date: Jul 09, 2008 |
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This article focuses on the next generation HR Transformation. It will require a significant change from today’s focus on HR operations — which are typically budgeted at 0.5 percent to 0.7 percent of revenue — to tomorrow’s focus on building strategic business services that can help drive share price. This shift will require HR to build services in new or non-traditional areas, such as workforce planning, talent management, mergers and acquisitions, global workforce security, change management, and global mobility.
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The Business Benefits of e-Learning in High-Growth Companies |
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This research report looks at learning strategies and the use of e-learning technologies in high-growth companies – by focusing on the experiences of six such organizations. In addition, we include data from Bersin & Associate's Corporate Learning Factbook research, our annual benchmarking study on trends in corporate learning practices.
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The True Value of Learning |
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Yogi Berra, that paragon of word manipulation, exposition and baseball, is often quoted as saying, "The future ain't what it used to be." And, surprisingly, so it is in the world of learning measurement. We cannot sustain our training departments based on how well we do against our training budgets. This only leads to the budget being cut on a year by year basis.
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Realizing the Full Promise of Workforce Management Technology |
| By :IEX |
Published Date: May 07, 2008 |
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Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
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Performance Management: Build Versus Buy |
| By :IEX |
Published Date: Apr 25, 2008 |
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As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
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Making the Complex Simple: Efficient and Effective Contact Center Growth |
| By :IEX |
Published Date: Apr 14, 2008 |
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Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.
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Workplace Performance Management (WPM) |
| By :TRIRIGA |
Published Date: Apr 11, 2008 |
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Workplace Performance Management: A strategic framework and system to align, measure and deliver greater shareholder value from workplace assets and operations. Corporations need to align workplace operations and assets to business strategies. Workplace assets and operations must be measured and linked directly to stakeholder expectations to expose the true contributions of real estate to the organization.
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The Next Generation of HR Shared Services |
| By :SAP |
Published Date: Mar 01, 2008 |
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Learn how top-performing companies are excelling in using shared services for HR through smart, ongoing leveraging of organization, process, and technology models. They are reducing transactional costs, eliminating processing errors, enabling fast integration of acquisitions, and more.
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4 Human Resources Documents Every Manager Can't Live Without |
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Whether you are a seasoned Human Resource professional, or the owner or manager of a small business, understanding the intricacies involved in organizing the Human Resource functions is absolutely essential to running an efficient and legally compliant company. In this whitepaper, you’ll learn about the four main types of HR documents every manager can’t live without.
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Winning the War for Talent in the High-Tech Industry |
| By :SAP |
Published Date: Feb 11, 2008 |
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High-tech companies face a range of complex business challenges due to global expansion, shifting demographics, and continuous competitive pressures. Read why the high-tech HR organization finds itself at the forefront of many of these challenges, and what they must do to rise above them.
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Controlling HR Benefit Costs by Controlling the Data |
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How bad has the impact of the high costs of benefits become? For the past five years, the cost of healthcare rose at double-digit rates, greater than the growth of wages or inflation. The high cost of employee benefits is one of the primary reasons preventing leading companies from achieving their financial objectives.
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Bridging the IT Talent Gap |
| By :SAP |
Published Date: Jan 01, 2008 |
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Bridging the IT talent gap focuses on measures insurers have taken to adapt to the growing shortage of qualified IT staff. The paper features insights from John Chu, senior vice president of e-business and technology for Hartford Financial Services.
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Employee Monitoring: An Essential Component of your Risk Management Strategy |
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With so much of today's commerce being conducted electronically, providing staff with internet access has become a business necessity. The improper use of e-mail and instant messengers can lead to extremely expensive lawsuits, and the proliferation of mobile devices has made it considerably easier for errant employees to steal sensitive information. This white paper will detail the risks to which organizations that do not monitor their employees are exposed and explain the right way for organizations to go about monitoring.
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Benchmark Study 2007: The Future of Learning |
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Take an in-depth look at how employees use e-learning; when and where they do it; what specific skills e-learning has enabled them to develop; how these skills have been put into practice in the workplace; and whether the knowledge gained is widely shared.
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Human Capital Management for the Public Sector |
| By :SAP |
Published Date: Oct 29, 2007 |
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Discover how public sector agencies are shifting the focus in HR departments from transactional activities to performance with strategic human capital management. SAP solutions support this initiative, helping streamline processes, reduce costs, and optimize finite personnel resources.
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The Role of Access Control in the IP World |
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Swiping a card to gain access to a company building is now a perfectly accepted feature of everyday corporate life. Over the years, we have all grown familiar with the routine and the advantages it brings to access control. But where cards were once used exclusively to open doors, controlling who went where and when in a building, now they can be used for a wide variety of extra functions.
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Wiegand Security Compromised |
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At the Defcon security conference on August 2007, a hacker and Defcon staffer who goes by the name Zac Franken, showed how a small homemade device he calls "Gecko", which can perform a hack on the type of access card readers used on office doors throughout the country.
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Results 1 - 25 of 64 matches |
Sort Results By : Published Date | Title | Company name |
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Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management |
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SPECIAL REPORT |
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IDC Workbook: Assess the Value of Deduplication for your Storage Consolidation Initiatives
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Enterprises are caught between the continued growth in the amount of data they create, store, and depend on, and the need to consolidate IT resources to reduce costs and create a more 'green' IT environment. But while organizations have worked to reduce IT footprint, they must balance the need to improve resource utilization with more efficient protection and recovery capabilities, all in the face of increasing capacity pressures. Download the IDC Workbook: Protecting Data in the Context of Enterprise Infrastructure Consolidation and Data Growth: The Rise of New Technologies. |
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