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Customer Service

Customer Service is the provision of labour and other resources, for the purpose of increasing the value that buyers receive from their purchases and from the processes leading up to the purchase. With the rising dominance of the service sector in the global economy, customer service has grown in importance, as its impact on individuals, households, firms, and societies has become widespread.

Results 1 - 25 of 126 matches Sort Results By : Published Date | Title | Company name    
Stay on Top of the Customer Lifecycle with iLinc Web Conferencing and Salesforce.com CRM
By : ILinc Published Date: Mar 11, 2010
As a Force.com "App of the Week" winner, iLinc's Salesforce integration will improve your webinar and online collaboration efforts by helping you drive attendance and instantly capture attendee information within Salesforce. Download the iLinc for Salesforce whitepaper now to learn more.
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ILinc
Delivering via Customer Service via the Contact Center and the Web
By : Microsoft Dynamics CRM Published Date: Mar 11, 2010
Covering All Points of Attack. As the availability of product and service information on the Internet grows, both the providers and receivers of service have larger networks through which to communicate, interact and transact.
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Microsoft Dynamics CRM
Self-Service: Putting Customers First Makes You a Winner
By : Microsoft Dynamics CRM Published Date: Mar 02, 2010
While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.
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Microsoft Dynamics CRM
Avoiding the Dark side of Help Desk Outsourcing
By : En Pointe Global Services Published Date: Jan 25, 2010
So how do you make sure you will gain the benefits of outsourcing and avoid the pitfalls? We have done the research and drawn from our own experience to bring you.
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En Pointe Global Services
Four Reasons Your Management Team Needs to Consider Putting Your WMS on a Cloud
By : HighJump Software Published Date: Dec 30, 2009
Read on to learn four solid reasons why putting your warehouse management on a cloud may make the most sense for your business - reasons your executives will listen to.
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HighJump Software
Understand and respond to changing consumers in a changing economy.
By : IBM-America Published Date: Oct 23, 2009
In the white paper, "Shopper Advocacy: Building Consumer Trust in the New Economy," you'll learn the results of a survey of 30,000 U.S. retail consumers, conducted by the IBM Institute for Business Value.
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IBM-America
Top 5 IT Budget Killers (and how you can fight back)
By : IBM-America Published Date: Aug 28, 2009
You've already taken basic cost-cutting steps and saved the easy money. You know that you need to dig deeper. But where should you start? What's killing your IT budget?
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IBM-America
Low Administration ROI Tool
By : IBM-America Published Date: Aug 28, 2009
Use the IDS Low Administration ROI tool to assess potential savings and expenses in deploying IBM Informix Dynamic Server 11.
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IBM-America
Videoconferencing Adoption by SMBs - The Next Big Thing
By : Polycom, Inc Published Date: Aug 25, 2009
As companies look for ways to survive during a tough economy, small and medium sized businesses are discovering the benefits of virtual collaboration through video conferencing.
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Polycom, Inc
Best Practice for Translating Customer Satisfaction into Revenue
By : Citrix Online UK Published Date: Aug 21, 2009
Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
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Citrix Online UK
Improve Customer Satisfaction and Streamline Operations with Numara FootPrints for Customer Service
By : Numara Software Published Date: Aug 21, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
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Numara Software
BRMS Videos - BRMS Tech TV
By : IBM ILOG. Published Date: Aug 21, 2009
How-to vidoes explain the inner workings of JRules and BRMS, from writing rules to invoking decision services.  Become an instant expert!
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IBM ILOG.
Numara FootPrints Mobile: Service Desk On-the-Go
By : Numara Software Published Date: Aug 21, 2009
Delivering world class customer service in today’s fast paced business environment is becoming more difficult as information and data requires instant access.
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Numara Software
Numara Track-It! Free Video: Organize and Manage your Help Desk and Assets Now
By : Numara Software Published Date: Aug 21, 2009
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports 
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Numara Software
Numara Track-It! Change Management for Flexible Seamless Upgrades of Services
By : Numara Software Published Date: Aug 21, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
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Numara Software
The Saas Advantage for Producing Product Catalogs
By : Catapult Published Date: Aug 21, 2009
Software-as-a-Service is changing the way companies purchase technology solutions. Rather than securing large capital budgets and tying up IT labor for months, business executives can now address mission critical initiatives with subscription-based software solutions that scale with their business and can be implemented in little to no time.
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Catapult
Differentiation Through Service Excellence: Driving Customer Loyalty and Service Profitability.
By : SAP Inc. Published Date: Aug 21, 2009
Consider five key service process platforms that are shaping the future – as companies look to service to keep pace with customer expectations. Service income is accelerating. Technology is changing the competitive game, and smart companies need the proper IT strategy to make sure they deploy it for profitability.
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SAP Inc.
Still Struggling to Reduce Call Center Costs Without Losing Customers?.
By : SAP Inc. Published Date: Aug 21, 2009
Improving your call center may be more easily attainable — and more important — now than ever before. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of-the-art technology.
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SAP Inc.
Transform Information into a Strategic Asset with Data Warehouse
By : IBM-America Published Date: Aug 21, 2009
Transform information into a strategic asset with data warehouse.
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IBM-America
Building the Customer-Centric Enterprise
By : SAP 2 Published Date: Aug 21, 2009
Building the customer-centric enterprise explores how insurers are seeking to maximize the profitability and growth potential of the markets by scrutinizing loss performance, retention strategies, buying behavior and demographics. The report features a customer analytics case study that draws on an interview with Michael Bernaski, acting chief analytics officer of Safeco.
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SAP 2
Converting Service Calls Into Sales with Real-Time Offer Management
By : SAP 2 Published Date: Aug 21, 2009
Read about the concept of real-time offer management, and how service-intensive companies are using it to transform inbound customer service calls into sales opportunities. The idea is to empower call centers and Web portal applications with relevant, timely, personalized offers.
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SAP 2
Using Proven Personalization Techniques
By : BroadVision Published Date: Aug 21, 2009
This white paper provides an overview of the most useful personalization techniques and discusses how to combine personalization strategy with personalization techniques.
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BroadVision
Beyond Email: Integrated Online Tools for Managing The Customer Relationship Lifecycle
By : Connectus Published Date: Aug 21, 2009
Long ago dubbed the 'killer app', email marketing has now reached the height of its potential and is poised to assume its place as the medium of choice for maintaining customer relationships. In fact, despite the threat of spam, marketers are continuing to turn to email marketing initiatives - with impressive results. Email marketing continues to be the most affordable, efficient and personalized way to connect with clients and future prospects.
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Connectus
Human Resource Management and the Cellular Retailer
By : Data Guard Systems Published Date: Aug 21, 2009
The best way to take control of employee management is to automate human resource (HR) processes, including time tracking, schedules, and payroll calculation. This document addresses the key points that cellular retailers, wholesalers, and master agents need to know about implementing and using CellularManager's centralized web-based HR management system.
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Data Guard Systems
Helpdesk Password Resync
By : PassGo Published Date: Aug 21, 2009
Management of user ID accounts is expensive for business, frustrating for users, and open to abuse. A user account Helpdesk in a large organization typically deals with many thousands of Helpdesk calls each year, and the costs surrounding this are significant. Any operation that requires human intervention can become a bottleneck during especially busy periods.
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PassGo
 
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