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Results 1 - 25 of 72 matches |
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Making Software Development Metrics Work |
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Do you have a software development metrics program? Does it work? SD Times, 6th Sense Analytics and Rally Software Development Corp. participate in this recorded Roundtable Discussion focused on developing a metrics program that gives you the information you need to make informed decisions regarding your software development efforts.
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Balanced Scorecard Design Toolkit |
| By : AKS-Labs |
Published Date: Mar 20, 2007 |
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Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas.
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Business-Critical Benefits of Workload Automation, by EMA |
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Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
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Optimizing The End-User Experience Across Your Enterprise |
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End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
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ASG's BSP: Beyond Business Service Management |
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For more than a decade, true BSM has been a goal for businesses, as well as a promise from potential providers. In reality, a good BSM plan goes beyond the standards of typical IT management; it fuses the goals of IT and business. This white paper introduces the use of a Business Service Platform (BSP) as the foundation of an effective BSM solution.
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Tech Horizons: ASG's metaCMDB, The Technology That Rocks |
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Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
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Predictive Intelligence: Moving Beyond the Crystal Ball |
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Predictive intelligence is a forward-looking IT management technology that performs far beyond what the crystal ball has to offer. Predictive intelligence is advanced technologies that actually learn what is normal and abnormal based on usage patterns within your IT environment, trigger actions to isolate root cause, and take corrective action before services are impacted. By leveraging predictive intelligence, IT organizations can benefit from rapid returns on their technology investments, reducing capital and operating expenses.
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Cost Justification: Profitable Customer Loyalty |
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Interest in customer loyalty programs has never been more avid. After a number of years when such programs always seemed to be on the brink of taking off - but never quite managed to reach expectations - recent years have seen a real and dramatic increase in their uptake. This paper explores the issues which need to be addressed in order to cost justify the implementation of a customer loyalty system.
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The Future of the Loyalty Industry |
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The last ten years has been devoted to developing ways of gaining knowledge of and understanding customers, the next ten years will be devoted to developing ways of using the information. Those that do this effectively will win and those that don't bother will surely fail.
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The Performance Manager: Turning Information into Business Performance |
| By : Cognos |
Published Date: Jun 19, 2007 |
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The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, strengthens the partnership between decision-makers and the people who provide the information that drives better decisions. It suggests 42 decisions areas, or information sweet spots, to help you understand your data, plan, and monitor your performance.
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Results 1 - 25 of 72 matches |
Sort Results By : Published Date | Title | Company name |
