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Results 1 - 25 of 126 matches |
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Best Practices: Customer Onboarding. |
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Take customer onboarding . . . please. Customer onboarding lags behind other business processes in both the quality of customer experience and costs. The poor state of customer onboarding results in customers abandoning the application process, loss of customers, regulatory fines, and damage to the corporate brand.
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Taking the Service Desk to the Next Level |
| By : BMC ESM |
Published Date: Jul 17, 2009 |
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Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future.
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Quick Guide to Driving Business Value from ITIL Initiatives |
| By : Bomgar |
Published Date: Mar 04, 2008 |
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Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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Enhancing IT Support with Knowledge Management |
| By : CA SM |
Published Date: Jun 02, 2008 |
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The potential benefits of adopting a Knowledge Management strategy are significant and have far-reaching implications for a business when implemented correctly. The correct use of Knowledge Management techniques and technology makes a company agile and more responsive to the needs of the customer, resulting in enhanced business performance and greater return on investment.
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Growing Opt-in Lists: Turning Web Browsers into Buyers |
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Email marketing is by far the best way to attract interest in, build desire for, and generate sales of your products and services. Without a well-managed opt-in email list, you can say goodbye to your email marketing investment. This white paper provides powerful tactics to help you grow bigger, better and more relevant opt-in lists - and turn your Web browsers into buyers.
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The Saas Advantage for Producing Product Catalogs |
| By : Catapult |
Published Date: Aug 21, 2009 |
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Software-as-a-Service is changing the way companies purchase technology solutions. Rather than securing large capital budgets and tying up IT labor for months, business executives can now address mission critical initiatives with subscription-based software solutions that scale with their business and can be implemented in little to no time.
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GoToAssist Cares for IT Systems at Dermalogica |
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Dermalogica's 4 support technicians use GoToAssist to remotely support 50 sales representatives located throughout the UK. With GoToAssist, Dermalogica increases the productivity and efficiency of its geographically distributed sales team.
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GoToAssist Integration White Paper |
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GoToAssist Integration Services offer a variety of methods to integrate Citrix GoToAssist, the industry-leading remote-support solution, into an existing infrastructure quickly and easily. Integrating GoToAssist provides a single source for initiating remote-support sessions and viewing support details, allowing managers to easily audit the complete support experience to ensure best practices and processes are followed.
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Building a Business Case for Remote Support |
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No company today will approve expenditures for new service and support technology without an understanding of the return on investment (ROI) for the project. Luckily, companies with strong metrics programs in place will find building the business case for productivity-enhancing software a straightforward process.
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Top 5 Initiatives for Achieving Breakthrough Customer Support |
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Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success.
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Results 1 - 25 of 126 matches |
Sort Results By : Published Date | Title | Company name |
