|
Now that your end-points are IP-enabled, are you confident you:
__ Are efficiently monitoring server health, gateway capacity, media resources and device registration?
__ Have visibility into bandwidth consumption & capacity on Monday morning when Voicemail traffic typically increases?
__ Have defined thresholds for optimized voice performance?
__ Are proactively alerted when call quality drops below acceptable levels?
Clarus Systems, a leading provider of integrated management and testing solutions for IP Communication and Contact Center deployments, upgrades and transformations, introduces Performance Management capabilities that allow you to take control of your mission critical applications by proactively monitoring voice quality, performance, and security. Included only in the latest release of ClarusIPC® Plus+, enhanced monitoring and alerting takes an end user perspective and provides actionable, near-real time insight into exactly what's happening within your Unified Communications environment.
New Monitoring & Alerting Features
Clarus Systems' capabilities have come full circle with the latest version of their flagship application, ClarusIPC Plus+, which delivers strategic solutions for efficient management of IP communications at each stage of the lifecycle.
This new version extends the company's integrated pillar approach to empowering Unified Communications by offering system validation through troubleshooting and diagnostics, business intelligence for detailed reporting and analytics, and performance management to define thresholds for optimized voice performance including server health, gateway capacity, media resources and device registration. Built upon monitoring and alerting capabilities of Voice Monitor, including:
__ Voice Quality
__ Service Availability (calling and voicemail access)
__ Incorrect Call Routing
__ Security & Compliance
Performance Management capabilities provide actionable, near real time insight into what's happening within the UC environment. ClarusIPC Plus+ 2.4 extends capabilities to monitor server health, gateway capacity, media resources and device registration, including:
__ End User perspective on Voice Quality
__ Business logic to make rules more actionable
__ Voice Service Availability - monitoring & alerting
Identify Issues Before they Arise
Voice performance monitoring allows enterprises to set parameters within their existing workflow for specific alerts of interest that relate to their goals and objectives. Through a consistent interface, these alerts help lower downtime, improve overall productivity and automate the data gathering effort to reduce the time to repair and recover. The policy summary window lists all defined Policies; the Alert Rules they contain; the call window during which they will be enforced; the clusters against which they will be run; and their last time of execution. Alert examples include:
Bandwidth Watch 911/Emergency Calls
Ex-Employee Call Watch Executive User Error
Gateway Low Call Volume Incorrect Call Routing
Malicious Calling Poor Voice Quality
Service Unavailable Suspicious Call Activity
Accessible through a web-based, interactive dashboard (Figure 1), the latest version of the ClarusIPC Plus+ solution integrates performance management capabilities that create real-world "What-if" scenarios to predict capacity issues before they have a chance to impact end users. By monitoring KPI's such as server health, gateway capacity, media resources and device registration, you consistently maintain the ability to estimate future bandwidth needs.
Manage Voice Efficiently
Advanced monitoring features within ClarusIPC Plus+, allow users to efficiently observe voice quality, call volume, service availability, and security conditions through the use of a sophisticated rules and policy engine. The application is designed to allow you to monitor Call Detail Records (CDR) and Call Management Records (CMR) using a rules-based template of custom-defined policies to set alerts and monitor system availability including:
__ Poor voice quality;
__ Blocked or dropped calls;
__ Incorrect Call Routing;
__ Suspicious or fraudulent calls; and
__ Calls of long duration or to specific destinations.
By accessing critical information from Cisco Unified Communications Manager, monitoring and alerting provides intelligence to answer questions like, who made what call, when, and where. This provides a unique ability to report in near-real time, further reducing unauthorized IP Telephony calls and toll fraud.
In addition, performance monitoring helps enforce voice quality standards by utilizing the most accurate (K-factor) MOS metrics. For increased usability, voice monitoring can apply different policies at varying times and days of the week as well as generate alerts and notification via SNMP or email.
|
