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The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free. |
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Results 1 - 25 of 95 matches |
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10 Best Practices for IT Request Management |
| By :newScale |
Published Date: Nov 15, 2007 |
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This white paper outlines the challenges associated with IT Request Management and ten best practices that represent the hard-won knowledge from dozens of successful Service Request Management projects. By following these guidelines, your IT organization can provide more responsive service delivery, increase operational efficiency, and improve internal customer satisfaction.
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8 Ways On-Site Service Can Drive Revenue Now |
| By :OnForce |
Published Date: Sep 17, 2007 |
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Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
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8 Ways Every Solution Provider Can Profit from Rollouts Now |
| By :OnForce |
Published Date: Apr 19, 2007 |
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“8 Ways Every Solution provider Can Profit from Rollouts Now” demonstrates how rollouts are creating strong sales opportunities for solution providers of all sizes. Importantly, it also addresses how solution providers have finally “cracked the code” of transforming this high-volume business, which is extremely service intensive, into a high-profit business via innovative on-site service delivery models that let them find the contract IT service professionals they need, right when they need them.
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Strategies For Growing IT Service Revenues |
| By :OnForce |
Published Date: Jan 07, 2008 |
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Learn how VARs, solution providers and IT staffing firms are finding the contract IT service professionals they need to drive service revenue without adding overhead. Get the free Ziff Davis white paper, “Strategies For Growing IT Service Revenues.”
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Strategies to Maximize IT Business Value |
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The key to maximizing the value of IT is to optimize your IT processes based on a business-aware foundation. Business Service Management (BSM) is the most effective approach for doing just that. Organizations that have begun BSM implementations are already reaping the benefits. Read the BMC white paper to learn more.
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Streamlining Service Request Processes: A Key to Business Success |
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Imagine being able to give your employees the luxury of one-stop, online shopping for all the services they need. Now, imagine that you could provide all of your service providers with a centralized location to promote available services to those employees. With service request management technology, you can.
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Bridging the Value Gap Between IT and Business |
| By :IBM |
Published Date: Apr 05, 2007 |
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Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
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BMC Software Solutions Integrate and Automate ITIL Best Practices |
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The Information Technology Infrastructure Library (ITIL) is the most widely adopted best-practice IT framework for service management. ITIL defines terminology and processes across IT organizations by providing a common language and set of standards for quality IT service. If you are looking to implement ITIL, it is crucial that you understand how specific solutions support ITIL guidelines.
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CMDB Adoption in the Real World: Just How Real Is It? |
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This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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Gain More Business Value from Compliance Spending |
| By :IBM |
Published Date: Jun 25, 2007 |
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Managing compliance is a huge challenge for companies, straining IT resources needed to meet service level agreements. To overcome these challenges, IT must support the objectives of your business. This white paper describes how IBM Service Management does just that. It defines and monitors IT governance and compliance management in a repeatable manner across businesses of any size.
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IT Service Management Metrics That Matter |
| By :Tripwire |
Published Date: Nov 07, 2007 |
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Learn how your IT organization measures up against the best performing IT organizations and what you can do to improve efficiency, sustain compliance and security, increase system availability, and reduce the frequency of outages.
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ITIL v3: Managing Application and Infrastructure Changes |
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IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
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ITIL Version 3 and the IT Service Catalog |
| By :newScale |
Published Date: Aug 06, 2007 |
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Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.
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ITIL and CMDB Synergy: Enhanced Service Management |
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IT organizations that want to achieve the full business value from their service management initiatives need consistent, current, accurate, and secure information. That’s why an increasing number of these organizations are seriously looking at how a configuration management database (CMDB) can help them manage their infrastructure more effectively.
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Manage IT from a Business Perspective: Latest Best Practices from ITIL |
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The IT Infrastructure Library (ITIL) is the standard for IT best practices. One of the core books, entitled Business Perspective: The IS View on Delivering Services to the Business, focuses on the importance of managing IT resources based on what is important to the business. Business Service Management (BSM) solutions from BMC Software enable the key concepts of this business perspective approach and help IT organizations identify the best technology solution to support the business.
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New Enterprise Data Center Ensures More Efficient IT Service Delivery |
| By :IBM |
Published Date: Feb 22, 2008 |
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This white paper explains the why's and how's of data center transformation. It reveals the breakthrough IBM approach that supports dynamic, service oriented applications and consolidates systems, servers and networks for decreased operational costs on all fronts—freeing up funds for business innovation. Download white paper on new data center.
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Results 1 - 25 of 95 matches |
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SPECIAL REPORT |
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Using Virtualization to Maximize Your IT Environment
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The business of managing IT infrastructures has reached a crossroads. The number of global players is shrinking through mergers and acquisitions while the playing field, also known as the customer’s IT environment, has become exceedingly complex and difficult to manage. This working paper presents CA’s corporate and technology strategy behind appropriate virtualization management positioning and commitments as an important element in preparation for the move toward that model in your IT environment. |
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