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ITIL

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
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White Paper Published By: LANDesk     Published Date: Apr 06, 2009
Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.
Tags : 
itil, avocent, landesk, lifecycle, configuration management database
    
LANDesk
White Paper Published By: MKAdvantage     Published Date: Feb 03, 2011
This paper describes some best practices around how to gather requirements for an upcoming ITSM project
Tags : 
itsm assessment, itsm requirements, itsm planning, monitoring and management, itil
    
MKAdvantage
White Paper Published By: Axios Systems     Published Date: Sep 16, 2010
Choosing a Service Desk or ITSM solution? Read this whitepaper first - authored by Sharon Taylor, Chief Architect of ITIL V3.
Tags : 
itil whitepaper, choosing itil tools, itil toolsets, it service catalog, itsm tool upgrade
    
Axios Systems
White Paper Published By: HP     Published Date: Jul 29, 2008
This white paper describes critical steps IT executives must take to prepare for change and manage an ITSM implementation to maximize its value and ensure that it achieves the full transformation effect it is capable of delivering. IT Service Management (ITSM) is a proven and effective framework for helping IT organizations become more adaptive, flexible, cost effective, and service oriented.
Tags : 
itsm, it service management, service management, itil, mission critical
    
HP
White Paper Published By: Tripwire     Published Date: Aug 21, 2009
This paper covers the implementation, disclosure and ongoing evaluation of internal controls for SOX compliance with a focus on the role of IT, as well as the penalties for non-compliance.
Tags : 
sarbane oxly act, sarbanes oxley, sox, sarbox, sarbanes-oxley
    
Tripwire
White Paper Published By: BMC Software     Published Date: Jun 30, 2009
Read a compelling case study by EMA, Inc. to learn how Dell uses BMC CONTROL-M to cut cost and increase productivity with workload automation.
Tags : 
dell, ema, bmc, control-m, itil
    
BMC Software
White Paper Published By: IBM     Published Date: Jun 03, 2016
This IBM limited edition e-book is your guide to applying the power of APIs to business challenges ranging from changing business models to embracing a world of devices and sensors. Whether youíre an API provider or an API consumer, you need to make smart business and IT decisions.
Tags : 
application integration, database development, data integration, itil, project management
    
IBM
Webinar Published By: Aternity     Published Date: Sep 01, 2010
Join Aternity, A Gartner Cool Vendor in IT Operations for a live demo on how Fortune 500 companies are leveraging our award-winning platform to deliver a user-centric approach to Proactive IT Management.
Tags : 
end user experience, application performance management, proactive it management, desktop virtualization, cloud computing
    
Aternity
Case Study Published By: IBM     Published Date: Jun 03, 2016
The need M2M Technologies Inc. wanted to customise its Kizuna One systemís features and services to meet customersí changing expectations and demands and to capture new audiences.
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technology, m2m technologies, ibm api, ibm api management, abm api management software
    
IBM
White Paper Published By: Dell     Published Date: Oct 23, 2008
The Information Technology Infrastructure Library offers basic steps for managing a successful Windows Vista migration.
Tags : 
dell, vista migration management, it infrastructure library, it asset management, it management
    
Dell
White Paper Published By: LANDesk     Published Date: Jan 12, 2009
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
Tags : 
avocent, itsm, it service management, itil, it infrastructure library
    
LANDesk
Case Study Published By: IBM Corporation     Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
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tivoli, merkur, sla, inventory, services management
    
IBM Corporation
White Paper Published By: AtTask     Published Date: Feb 11, 2012
To protect their investment in a project, an organization needs to engage in a three step process to put a reasonable and viable risk management plan in place. This free guide walks you through the process.
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project risk management, risk management tools, it project risk management, enterprise risk management, risk management plan
    
AtTask
White Paper Published By: Cisco     Published Date: Sep 15, 2015
Read Pay Attention IT: A New Convergence Is Afoot to learn about the necessary steps you need to take now for your organization to best benefit from the Internet of Everything. Take this opportunity to ensure that your teamís continued mission of IT in government is successful.
Tags : 
convergence, iot, government, itil, productivity
    
Cisco
White Paper Published By: HPE     Published Date: Jun 06, 2016
This whitepaper illustrates the benefits of consolidations and how consolidations solutions should be designed for MIdMarket companies.
Tags : 
technology, technology infrastructure, technology solutions, mid-market solutions, consolidation solution
    
HPE
White Paper Published By: CenturyLink     Published Date: Nov 18, 2011
Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility
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centurylink, qwest, high speed internet, phone, mobile
    
CenturyLink
Webinar Published By: Numara Software     Published Date: Jul 09, 2009
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
Tags : 
itil v3, numara, footprints, service catalog, service request
    
Numara Software
White Paper Published By: Progress Software BTA Financial     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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soa, itil, progress, reliability, service management
    
Progress Software BTA Financial
Free Offer Published By: Dell     Published Date: Oct 23, 2008
The stark reality of the data center today is mixed platforms, operating systems and hardware. Fortunately Windows Vista has been engineered to integrate smoothly into these so-called hybrid environments, as you’ll learn in this podcast featuring Microsoft expert Chris Ross.
Tags : 
dell, integration of windows vista, vista hybrid environments, it management, platforms
    
Dell
Webinar Published By: Numara Software     Published Date: Jul 09, 2009
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
Tags : 
numara, it service management, service, footprints, it budgets
    
Numara Software
White Paper Published By: BMC ESM     Published Date: Aug 20, 2009
There is a natural progression from reactive to proactive, and ultimately predictive technology, and this progression corresponds to the maturity level of your IT organization and the tools you leverage.
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bmc, predictive technology, tools, it tools, itil
    
BMC ESM
White Paper Published By: IBM     Published Date: Sep 10, 2009
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals to achieve desired results for customers.
Tags : 
itilv3, ibm, value, itil, best practice
    
IBM
White Paper Published By: Solidcore     Published Date: Jan 07, 2008
Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future.  Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project’s value and shape its focus.
Tags : 
itil, roi, service, service management, solidcore
    
Solidcore
White Paper Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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service, customer service, customer support, remote support, online helpdesk
    
Bomgar
White Paper Published By: Verio     Published Date: Jul 08, 2011
Discover the advantages of a managed server and learn what to look for when shopping for a managed private server provider.
Tags : 
verio, colocation, private server provider, demand, managed server
    
Verio
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