Find White Papers
Home
About Us
List Your Papers
    

Related Topics

Add Research

Get your company's research in the hands of targeted business professionals.

ITIL

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
Results 76 - 100 of 115Sort Results By: Published Date | Title | Company Name
White Paper Published By: CenturyLink     Published Date: Nov 18, 2011
Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility
Tags : 
centurylink, qwest, high speed internet, phone, mobile
    
CenturyLink
Webinar Published By: Numara Software     Published Date: Jul 09, 2009
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
Tags : 
itil v3, numara, footprints, service catalog, service request
    
Numara Software
White Paper Published By: Progress Software BTA Financial     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
Tags : 
soa, itil, progress, reliability, service management
    
Progress Software BTA Financial
Free Offer Published By: Dell     Published Date: Oct 23, 2008
The stark reality of the data center today is mixed platforms, operating systems and hardware. Fortunately Windows Vista has been engineered to integrate smoothly into these so-called hybrid environments, as you’ll learn in this podcast featuring Microsoft expert Chris Ross.
Tags : 
dell, integration of windows vista, vista hybrid environments, it management, platforms
    
Dell
Webinar Published By: Numara Software     Published Date: Jul 09, 2009
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
Tags : 
numara, it service management, service, footprints, it budgets
    
Numara Software
White Paper Published By: BMC ESM     Published Date: Aug 20, 2009
There is a natural progression from reactive to proactive, and ultimately predictive technology, and this progression corresponds to the maturity level of your IT organization and the tools you leverage.
Tags : 
bmc, predictive technology, tools, it tools, itil
    
BMC ESM
White Paper Published By: IBM     Published Date: Sep 10, 2009
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals to achieve desired results for customers.
Tags : 
itilv3, ibm, value, itil, best practice
    
IBM
White Paper Published By: Solidcore     Published Date: Jan 07, 2008
Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future.  Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project’s value and shape its focus.
Tags : 
itil, roi, service, service management, solidcore
    
Solidcore
White Paper Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
Tags : 
service, customer service, customer support, remote support, online helpdesk
    
Bomgar
White Paper Published By: Verio     Published Date: Jul 08, 2011
Discover the advantages of a managed server and learn what to look for when shopping for a managed private server provider.
Tags : 
verio, colocation, private server provider, demand, managed server
    
Verio
White Paper Published By: SAP     Published Date: Aug 24, 2010
This paper examines how an integrated information technology solution can help you take advantage of economies of scale to boost manufacturing utilization, enhance service levels, and improve the efficiency of your sales and administrative activities.
Tags : 
sap sme, integrated information technology, manufacturing utilization, operational, productivity
    
SAP
White Paper Published By: NetApp and VMware     Published Date: Jan 09, 2012
This document provides guidance on how to design and architect a scalable Microsoft applications mixed workload solution.
Tags : 
unified storage, virtual, infrastructure, leverage, protocol
    
NetApp and VMware
White Paper Published By: Safari Books     Published Date: Jun 08, 2009
ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.
Tags : 
safari books online, government, it service management, itil, version 3
    
Safari Books
White Paper Published By: newScale     Published Date: Feb 25, 2009
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) white paper introduces the Service Catalog and Service Portfolio Management processes and discusses the selection criteria for Service Catalog and Service Portfolio software solutions.Learn more today!
Tags : 
newscale, itil, cmdb, adoptability, scalability
    
newScale
White Paper Published By: BMC ESM     Published Date: Jul 17, 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.
Tags : 
service desk, consolidation, bmc, bmc software, itil
    
BMC ESM
White Paper Published By: BMC ESM     Published Date: Jul 17, 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
Tags : 
itil, it infrastructure library, bmc, bmc software, it environment
    
BMC ESM
White Paper Published By: Numara Software     Published Date: Dec 09, 2009
In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
Tags : 
numara, itil, pink elephant, automation, consulting
    
Numara Software
White Paper Published By: TDi Technologies     Published Date: Aug 29, 2011
It's clear something is wrong. Business interruptions, outages, and other negative consequences happen far too often.
Tags : 
it infrastructure. it management, service levels, systems adminstrator, distributed computing, infrastructure
    
TDi Technologies
White Paper Published By: Prodiance Corp.     Published Date: Dec 22, 2008
Since the National Association of Insurance Commissioners (NAIC) made revisions to the Financial Reporting Model Regulation (Model Audit Rule) in June 2006, the insurance industry’s attention to the risks associated with financial reporting has been on the rise. Structured similarly to Section 404 of the Sarbanes‐Oxley Act, the Model Audit rule places a significant burden on C‐level executives to ensure their oversight in the internal controls for financial reporting (ICFR) process. Executives within these insurance organizations, both public and private, will be required to evaluate their internal controls in preparation for the first reports due in 2010 for the 2009 reporting period.
Tags : 
prodiance, sarbanes‐oxley act, security and integrity of data, analytics, risk assessment
    
Prodiance Corp.
Webinar Published By: BMC     Published Date: Jan 09, 2012
Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.
Tags : 
lifecycle, bmc, cloud, cio, cto
    
BMC
White Paper Published By: Subrago     Published Date: Apr 30, 2009
The key objective of this white paper is to highlight the key issues and discuss processes and controls required to build a high performing IT support organization.
Tags : 
it support, subrago, it costs, customer transaction, high performing it support
    
Subrago
White Paper Published By: newScale     Published Date: Jan 30, 2008
This white paper is intended to share some of those lessons learned and suggesting ways you can achieve success by avoiding the most common pitfalls. But before we talk about the typical mistakes in creating a Service Catalog, let’s briefly review its purpose.
Tags : 
service catalog, service management, newscale, customer service, itil
    
newScale
White Paper Published By: LANDesk     Published Date: Jun 02, 2009
A proven framework for delivering business alignment and implementing best practices for IT service management.
Tags : 
landesk, avocent, itsm, it business management, itbm
    
LANDesk
White Paper Published By: Skillsoft     Published Date: Apr 01, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
Tags : 
analystperspectives, itpro, books24x7, cloud computing, mobile computing
    
Skillsoft
White Paper Published By: SkillSoft IT     Published Date: Feb 02, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
Tags : 
it topics, itil, cloud computing, 2010 topics, java
    
SkillSoft IT
Start   Previous    1 2 3 4 5    Next    End
Search