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Customer Relationship Management

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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White Paper Published By: Oracle     Published Date: Apr 22, 2014
Ovum report on the transition to mobility and provide information on how to transform your mobile customer care strategy
Tags : 
customer service, mobile customer care, sci, ovum, oracle
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : 
customer service, customer satisfaction, knowledge management, best practice, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Jan 16, 2014
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do?
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
Oracle
White Paper Published By: Oracle     Published Date: Jan 16, 2014
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do?
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
Oracle
White Paper Published By: Oracle     Published Date: Jan 16, 2014
You need an answer fast. You searched online and almost got the answer, but require a little more information without having to call someone. What do you do?
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
Oracle
White Paper Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
Tags : 
zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market
    
Oracle
White Paper Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
Tags : 
zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market
    
Oracle
White Paper Published By: Oracle     Published Date: Jan 16, 2014
There are 3 capabilities your company will need to be successful. Is your company capable?
Tags : 
zenithoptimedia, oracle, transformational knowledge, single knowledge base, consumer-empowered market
    
Oracle
White Paper Published By: Oracle     Published Date: Oct 25, 2013
Learn how to provide the same experience across all devices and avoid the need for duplicate data entry, which might limit access to customer data or create errors.
Tags : 
leverage, mobility, sales, customer data, data
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 14, 2011
Hear a panel of sales and marketing thought leaders discuss how improving sales and marketing alignment can positively impact your business.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 14, 2011
By integrating and aligning systems across multiple customer touch points you can drive higher conversion rates and lower operational costs, while improving the quality of each customer interaction. Take a look at this complimentary webinar to find out more.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 14, 2011
Read this brief to learn four steps to help guide your customer loyalty strategy.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
Download this white paper to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
In this white paper, Internet.com explores how businesses can leverage the latest integrated sales and marketing solutions improve the effectiveness of both teams in an increasingly challenging environment.
Tags : 
3-5542285808, application integration, application performance management, best practices, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
Tags : 
crm, adoption, sales, actions, user adoption
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
In this whitepaper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the SaaS factor.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
Webinar Published By: Oracle     Published Date: Dec 13, 2011
Watch this video to learn how to pinpoint the most important metrics you can easily track and manage to increase revenue.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
As retail bankers begin to revisit growth strategies in the aftermath of the recession, their management would be prudent to begin by assessing the current state of their customer relationships.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
Competition is fierce in today's economy and customers know this. That's why organizations need to differentiate themselves. Find out more now.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
This white paper describes and analyzes the 5 most popular deployment scenarios to help IT and business decision makers pick the best options
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
Read this guide to learn five areas to consider when choosing a SaaS CRM solution.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
This paper will provide answers, focusing on the four key aspects of service that can combine to create a "WOW!" experience.
Tags : 
on demand, oracle on demand, instant gratification, crm, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Dec 13, 2011
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.
Tags : 
best practices, customer, crm, contact center, face-to-face
    
Oracle
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