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Customer Relationship Management

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This report examines the new technologies that innovative solution providers are releasing to assist in faster repair and recovery.
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video, b4b, support, technicians, customer support
    
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White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.
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field services, technology, automation for field services, mobile computing, mobile data systems
    
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White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.
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video collaboration, technology stack for field services, technology, field services, technology
    
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White Paper Published By: LogMeIn     Published Date: Oct 08, 2015
This paper examines the business advantages of adopting this solution to support virtually any product — connected or not.
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video-aided remote support, ease support, deployment, support virtually, remote support software
    
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White Paper Published By: LogMeIn     Published Date: Jun 23, 2015
This report will help companies understand the relationship between support interactions, channels, and improving loyalty by investing in the right technology and resources to keep up with customers’ ever-changing behavior and preferences.
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improving loyalty, customer loyalty, customer care, contact center, multi-device
    
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White Paper Published By: LogMeIn     Published Date: Jun 23, 2015
This infographic provides a glimpse of the global insights gathered in Ovum's research report and highlights the current state of customer service, customers' preferences and where companies are falling short.
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improving loyalty, customer loyalty, customer care, contact center, multi-device
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jun 23, 2015
This white paper reveals how to become mobile-minded enough to win with customers.
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mobility, mobile-minded, mobile devices, go mobile, customer relationship
    
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White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This whitepaper provides information on how users are bringing their devices and applications to work for simpler, faster, and better ways to communicate and collaborate.
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web conferencing trends, consumerization, convergence, byod, virtual conference
    
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White Paper Published By: LogMeIn     Published Date: Apr 17, 2015
This paper revelas the main steps to regain control of your time and your schedule.
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stop people from wasting your time, steps to regain control of your time, meetings, virtual meetings, online meetings
    
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White Paper Published By: LogMeIn     Published Date: Jan 12, 2015
This IDC Technology Spotlight discusses the trends of the 3rd Platform and the role that LogMeIn Rescue plays in addressing the challenges they pose.
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remote support software, logmein rescue, trends of the 3rd platform, mobile computing, mobile data systems
    
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White Paper Published By: LogMeIn     Published Date: Jan 12, 2015
This report, based on the survey results with nearly six thousand respondents across ten countries, sheds light on important questions about effective mobile engagement.
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effective mobile engagement, engaging with the mobile user, boldchat, logmein boldchat, customer relationship management
    
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White Paper Published By: LogMeIn     Published Date: Oct 10, 2014
This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.
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logmein customer service technology, intergrated contact center, customer experiences, customer technology, contact center
    
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White Paper Published By: LogMeIn     Published Date: Oct 10, 2014
This research report tackles important questions to help effective mobile engagement.
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effective mobile engagement, consumer expectations, customers empowered by mobile, logmein, mobile computing
    
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White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Nucleus Research guidebook to LogMeIn Rescue
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logmein rescue, rescue guidebook, saas, management tools, remote control
    
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White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Nucleus Research case study on the experience on Rice Toyota using Rescue.
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logmein rescue, roi case study, toyoate case study, customer support software, crm software
    
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White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on Sling Media and its experience of LogMeIn Rescue
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logmein, rescue, sling media, rescue case study, customer support
    
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White Paper Published By: LogMeIn     Published Date: Apr 24, 2014
This Harvard Business Review provides valuable insights into the truth about the customer service experience.
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customer experience, customer journey, rescue, harvard, customer interaction
    
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White Paper Published By: LogMeIn     Published Date: Jan 15, 2014
A Quick Guide for More Profitable Sales Meetings.
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logmein, client expectations, sales meetings, sales, build relationships
    
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White Paper Published By: LogMeIn     Published Date: Sep 04, 2013
Organizations are implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals. Click here to find out how.
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service and support, customer support, imperative, technologies, online support
    
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Free Offer Published By: LogMeIn     Published Date: May 01, 2013
This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
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customer service, logmein, customer service cost, roi, call center
    
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White Paper Published By: LogMeIn     Published Date: Mar 01, 2012
Now may be the time to reevaluate your remote support to add new capabilities, increase efficiency and consolidate support tools. What do you stand to gain by switching your remote support tool?
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customer support, support tool, remote support, remote support tool, customer service
    
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White Paper Published By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
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support tools, customer support, technical support, technology, it support
    
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White Paper Published By: LogMeIn     Published Date: Mar 01, 2012
Uncover the top eight reasons why you should upgrade your remote support. Don't let customer service fall by the wayside, upgrade to a state-of-the-art solution now!
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remote support, customer support, technical support, technology, it support
    
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White Paper Published By: LogMeIn     Published Date: Mar 01, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
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customer service, customer support, technical support, service support, service desk
    
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Case Study Published By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Sling Media's transition to a remote support solution with web-based chat realized a substantial cut in session times and an increase in customer satisfaction.
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customer service, integrated support, customer support, cusomter solutions, live chat
    
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