Voice Over IP

Phone systems are a critical part of any business infrastructure. While phone system buyers read the buyers guides, research the different brands, and create elaborate RFPs, there is no substitute for learning from other phone system buyers' mistakes. Here is a list of 10 regrettable mistakes businesses have made when buying a phone systems.

Download this paper for 11 vital questions to ask phone system vendors while negotiating and well before you agree to make a purchase.

In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.

NEWLY UPDATED: Save time researching business phones with our free Midrange IP Phone Comparison Guide.

Gear up for 2011 with our most comprehensive voice communications research package.

Find out what changes are in store for UC, as Focus Experts share their 2011 predictions for Unified Communications.

To successfully adopt managed IT services to meet your business objectives, small- and medium-sized organizations (SMBs) should follow five straightforward steps.

For small and medium-sized businesses (SMBs), the impacts of a disaster can result in loss of or lack of access to data, applications, and work facilities. Those with disaster recovery plans in place fared much better than those without such contingency plans.

Read here to know the five ways businesses are taking advantage of new VoIP technology to save money.

Find out how deploying a company-wide voice over Internet protocol (VoIP) solution is one of the best ways to realize cost reduction across the organization.

To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.

Hosted PBX phone solutions are revolutionizing how small and medium-sized businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the same enterprise level, professional phone system capabilities large businesses use at a much lower cost, hosted PBX is helping SMBs save money while putting their customer services on par with much larger organizations.

Download this white paper to learn how SMEs are able to achieve efficiencies and competitive advantages through the adoption of affordable, yet feature-rich WAN optimization technologies.

Read why the CaaS offering from Interactive Intelligence delivers a positive ROI from the start.

Smarter phone systems choices for small and medium businesses.

Given today’s economic climate, businesses are, more than ever, looking to create additional value through the reduction of risk and by saving costs. For many, the economic downturn is seen as the best time to optimise the infrastructure that they already have in place, to look at ways to trim unnecessary expenditure and to use existing resources more effectively. As organisations are increasingly reliant on data networks that encompass an ever-growing range and number of internet protocol (IP) enabled devices and applications, they need to more effectively administer and manage these assets—they can no longer take the management of their IP networks for granted.

mindSHIFT has extended its service capabilities to include software-as-a-service as well as managed IT services, and is a "compelling solution" for small and medium-sized organizations seeking a strategic source to meet their IT and business needs.

ANSR, Inc., needed a flexible, feature-rich office phone system that easily and quickly scales with the changing needs of a rapidly-expanding business. Download this case study to find out how VocalocityPBX, a hosted PBX office phone solution, catered to their needs.

Organizations need to be more proactive in their approaches to designing and deploying unified communications solutions. This best practices guide will provide tips to eliminate surprises, and give you a few key steps to ensure top performance.

Unified Communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company. That includes voice, video, data, IM, mobility and the Web etc. This report examines in detail the key industry drivers and benefits that are inspiring large scale enterprises to adopt a Unified Communications strategy.

BLUESTREAK, Inc., a New Jersey-based promotional items manufacturer and distributor, needed to reduce telephone expenses to help maintain competitive advantage. Find out how VocalocityPBX, a hosted PBX voice communications solution helped them to achieve their goal and even exceed expectations.

Today’s Wide Area Networks (WANs) are experiencing increased saturation with the deployment of bandwidth-intensive applications, increased numbers of users, and the need for reliable security transmissions. IT personnel responsible for these issues acknowledge the increased congestion and have strived to maintain high levels of network performance. At the same time, IT departments are tasked with the job of lowering the cost of network infrastructure and ongoing operations. Network administrators continually face the challenge of balancing the increased use of critical applications on the Internet, while eliminating downtime and congestion from affecting user quality and day-to-day business operations.

Mocana's NanoVOIP is a comprehensive security solution for application developers and device designers looking to build secure VOIP products. Its simple API means no previous crypto expertise is required, and its tiny memory footprint goes where other implementations simply can't. Download the NanoVOIP whitepaper and receive a free trial.

Building a small office network means starting with a foundation of switches and routers. The following guide will help you understand the difference between switches and routers and develop a clear vision for what your network foundation needs. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

This paper describes how organizations can use advanced, yet affordable WAN link optimization solutions to leverage the benefits of multiple sites, while maintaining high-performance and reliability for applications delivered across all sites. You will discover how to use WAN link controllers to manage, automatically load balance and failover of multiple WAN and ISP links to ensure site–to-site connectivity, and deliver applications reliably.