Business Process Management

This paper discusses the pressing need for IT modernization. It describes how a strong service assurance capability enabled by available BSM solutions can help you meet this need and deliver compelling business benefits. These benefits include greater IT staff efficiency, improved service delivery to the business, less risk, and lower costs.

Application Portfolio Optimization (APO) provides executives with tools and information to assess the quality and condition of application assets as well as a means for understanding the impact of proposed application changes.

This paper from Ventana Research describes lean manufacturing and how it can be applied to supply chain management.

This IDC Government Insights White Paper discusses government's new efforts to achieve its goals regarding service delivery to citizens, businesses, and other government agencies.

Changing or consolidating job schedulers may seem daunting. However, the benefits of switching to enterprise workload automation outweigh the risks.

Sybase PowerBuilder has remained throughout the years a bastion of application development productivity for a wide class of enterprise applications that combine database access with a highly productive graphical user interface (GUI).

This white paper addresses business and technical decision-makers for ambitious companies in which product distribution and transportation play key roles in daily operations and profitability. It describes how the comprehensive, integrated management solution represented by Supply Chain Execution for Microsoft Dynamics AX can help build an integrated logistics solution.

Differentiate yourself from the competition with superior services and products. Business process management (BPM) powered by the IBM Smart SOA™ portfolio makes it possible by enabling you to monitor, manage and improve business operations. Constant insight fuels smarter decisions and a more proactive approach to business.

Cardiff University was faced with the challenge of modernizing its work environment. By utilizing IBM WebSphere Portal software, they have streamlined their business processes with electronic forms and role-based portal applications. This webcast explains how you can reap the benefits of IBM portals and Web 2.0 in your own environment.

Download this Solution Brief to learn how hybrid cloud architecture requires a different approach to optimizing infrastructure.

Download the report to learn how your organization can benefit from reducing the technology footprint and operations overhead in branch offices.

Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).

Absolute Software has announced it has completed its acquisition of the LANrev systems management platform. Absolute plans to integrate LANrev's popular Mac and PC lifecycle configuration management technology with its flagship security and asset management suite, Computrace.

As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.

Learn how WebSphere ILOG Business Rules Management System (BRMS) allows organizations to easily adapt business rules while ensuring compliance with policy requirements and analyzing the business impact of changes against key performance indicators. You will see how the BRMS is used in the back office to create eligibility rules that will be used to automatically screen auto insurance applicants.

This in-depth report explores the key considerations, including solution portfolio, partnerships and processes.

This white paper highlights the key challenges facing the financial services industry, and discusses how the 2007 Microsoft® Office system can help financial institutions affect business performance with innovative and powerful enterprise capabilities that extend far beyond improving personal productivity.

This white paper highlights the key challenges facing the manufacturing industry and discusses how the 2007 Microsoft® Office system can help maximize employee contributions and enhance business performance with innovative and powerful enterprise capabilities.

This white paper highlights key challenges facing the professional services industry and discusses how the 2007 Microsoft® Office system can help professional services firms enhance business performance by maximizing employee contributions. It also offers examples of firms realizing business impact from their early use of the 2007 Office system, which provides innovative and powerful enterprise-scale capabilities that extend far beyond improving personal productivity.

The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.

Mobile access to Salesforce CRM is one of the easiest ways to get the most from your Salesforce CRM investment. To get started right, follow the tips in this document. It's an approach that's yielded great results for hundreds of customers.

Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. Studies show that even well-formulated plans often fall short; here's how to change that.

Michael Lock of the Aberdeen Group focuses on the effect of end user adoption, pervasiveness, and engagement of business intelligence on business performance. Learn the necessary steps to establishing self-service business analytics.

This Aberdeen Research Brief draws on three discrete data sets in order to understand the tangible business impact of effective analytics in the SMB market.

In this paper, we’ll look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.