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Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
White Paper Published By: Genesys
Published Date: Jan 24, 2013
This whitepaper discusses a deeper logic to multichannel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
White Paper Published By: LogMeIn
Published Date: Aug 27, 2013
While a lot of research has been done on the effectiveness and benefits of live chat, the customers voice is rarely heard. This report, written by Lauren Freemann from the e-tailing group, examines the customers' view on live chat and presents a deep insight into why consumers choose live chat. Findings include the key reasons for choosing live chat over other communication channels, best practices for deploying live chat successfully and key insights from the Annual Merchant Survey, a report that explores the merchants perspective of live chat implementations.
White Paper Published By: SchemaLogic
Published Date: Jun 11, 2008
SchemaLogic of Kirkland, WA, provider of business semantics management software, announced that Chevron has chosen SchemaLogic Enterprise Suite as a critical software component for Phase 3 of the company's third-generation Global Information Link (GIL3) initiative. This strategic initiative defines Chevron's overall information management strategy, global hardware and software architecture and operating environment.
Case Study Published By: SchemaLogic
Published Date: Jun 11, 2008
Chevron and its subsidiaries use Microsoft SharePoint 2007 to share and exchange information. Yet, it was still a challenge for offices in one part of the world to use materials created by an office in another part of the world. And, the amount of information, shared electronically, was growing exponentially. As a result, the company faced a bit of chaos and a productivity hurdle that begged for more muscle.
Case Study Published By: Coveo
Published Date: Nov 13, 2013
In the health-care industry, every second counts. Learn how the Children’s Hospital of Boston uses Coveo to ensure clinicians and hospital staff easily local precise, critical patient care information.
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
Case Study Published By: YouSendIt
Published Date: Jul 18, 2011
This whitepaper illustrates how, by using YouSendit and replacing FTP, Cisco has dramatically cut video administration costs by 90%. The Flip video file delivery process for Cisco Networking Academy's global operations is now much simpler, less costly and more efficient.
Citrix TriScale drives unprecedented network scalability, enabling IT teams to build enterprise cloud networks that can Scale Up performance 5x, Scale Out capacity by 32x, and Scale In consolidation by running up to 40 appliances in a single platform.
White Paper Published By: Citrix
Published Date: May 27, 2009
Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
White Paper Published By: Aprimo, Inc.
Published Date: Dec 19, 2008
Creativity. It’s what sets marketing apart from all of the other functional groups within the enterprise. While other professions rely on spreadsheets and repeatable procedures to get work done, marketing can leverage that one additional dimension to make a big impact.
White Paper Published By: Oracle
Published Date: Nov 27, 2013
Today many HR organizations are struggling with systems that fall short when it comes to meeting the strategic demand for a talented and engaged workforce. In fact, 84% of HR organizations are currently looking at cloud alternatives, but the promise of the cloud can lead to fragmented, inflexible systems with limited functionality that result in inconsistent global HR processes. What’s more, HR IT has questions about key requirements like integration, data security, and performance.
White Paper Published By: Cisco Systems
Published Date: Jun 27, 2013
This practical guide can help you choose the best cloud solution for your company. If you are considering alternatives to an on-premises communications system, you need to thoroughly understand the issues and options. Since anyone with a server and an Internet connection can become a cloud vendor, how do you know what to ask, or who to believe? This guide gives you a three-step process, or evaluation guide, you can use to cut through the hype and make an informed decision.
White Paper Published By: Five9
Published Date: Apr 29, 2013
NJ 2-1-1 is a free phone number and online database that connects New Jersey residents quickly and effectively to community resources and emergency information. It is part of a growing national model that provides 190 million Americans in all 50 states.
White Paper Published By: IBM
Published Date: Oct 10, 2013
Many IT executive view cloud computing as an attractive platform for data backup. They know cloud can help protect business-critical data and provide near-ubiquitous information access. But while having a cloud-based solution is valuable, developing one in-house is tricky. That's why many organizations want to contract with a third-party cloud provider for cloud-based data backup. Read this buyer's guide to learn how to choose a provider to suit your business needs.
White Paper Published By: Box
Published Date: May 31, 2012
This IDC Vendor Profile analyzes Box, a company playing in the public cloud advanced storage services market and the content management and collaboration market, and reviews key success factors, highlighting market information tailored to investment.
Thanks to the emergence of cloud computing, IT environments must now be a broker of IT services across the enterprise. But how do you achieve the right IT balance for delivering cloud services? Read this white paper to find out.
HCL Technologies has developed a white paper to bring attnetion to the prevailing SMEs and mid-market enterprises about cost effective Supply Chain solutions that help thme manage day to day operations efficiently.
White Paper Published By: GoToMeeting
Published Date: Oct 08, 2013
The traditional drivers of growth are no longer enough. That's why top-performing companies are working with their own customers to find new ways to grow.
Firms will need to co-create new sources of revenue by understanding, leveraging, aligning, and executing together with customers and partners along their value chain.
This Summit Group brief explores what leading companies are doing differently to build profitable relationships, counter commoditization and accelerate growth.