ITIL

This video will demonstrate some of the features of IBM Tivoli Identity Manager Express by taking you through a simple scenario. ITIM Express offers you the ability to set up approval workflows for account requests and ecertification. In this demonstration we will build an account request workflow that requires that all VPN accounts be approved by the requester’s supervisor.

This treasure trove of information can help cut IT support costs and boost service desk success.

Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.

Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.

For a growing business, it’s increasingly difficult to integrate technological solutions and services to improve service management. So various frameworks have been created to help today’s IT professionals optimize their use of technology in managing IT processes. The third version of the Information Technology Infrastructure Library (ITIL) provides the latest set of process best practices for any service management improvement effort.

IT is becoming increasingly important in virtually every aspect of business. For enterprises to compete effectively in the marketplace, IT service management must broaden its focus and take a more holistic attitude toward IT service provision. The goal is to resolve the disconnect between IT and business within organizations in order to achieve necessary levels of resilience, control, availability and quality of service.

Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.

Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.

Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.

The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.

Learn how to implement an IT Automation Framework that is purpose-built for the "next era of computing", with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization's complex infrastructure of systems and devices.

From dealing with rogue "IT hobbyists" to naïve bosses, Kaseya presents common IT systems management pain points in the education industry and our solutions.

Learn how to balance the positive and negative effects of memory utilization in virtual infrastructures to better handle system workload and priority--while improving server utilization

A proven framework for delivering business alignment and implementing best practices for IT service management.

Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.

Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).

The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).

This white paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-oriented IT management software.

Offshoring Is a Cost Effective Solution to Your IT Needs

This paper describes some best practices around how to gather requirements for an upcoming ITSM project

This document provides guidance on how to design and architect a scalable Microsoft applications mixed workload solution.

DCI implemented NetApp storage to complement VMware for cost savings, data/business protection, plus cloud-enabled IT service delivery.

In this white paper, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based solution

This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) white paper introduces the Service Catalog and Service Portfolio Management processes and discusses the selection criteria for Service Catalog and Service Portfolio software solutions.Learn more today!

Demand for IT services is outpacing the growth of IT budgets. The business constantly requests new services, requires higher service levels, and expects more consistent service delivery. With supply constrained, the only solution is to manage this demand more effectively. The new version of ITIL prescribes essential changes to help IT and the business tackle this difficult task.