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ITIL

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
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White Paper Published By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
Tags : 
service management, bmc software, itil, saas, help desk software
    
BMC Software
White Paper Published By: BMC Software     Published Date: Jun 30, 2009
Read a compelling case study by EMA, Inc. to learn how Dell uses BMC CONTROL-M to cut cost and increase productivity with workload automation.
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dell, ema, bmc, control-m, itil
    
BMC Software
White Paper Published By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
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service, customer service, customer support, remote support, online helpdesk
    
Bomgar
White Paper Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
Tags : 
itil, itsm, service management, help desk, automation
    
Business-Software
White Paper Published By: CA SM     Published Date: Jun 02, 2008
IT Asset Management (ITAM) is a cornerstone of IT Service Management (ITSM) yet is often omitted from existing ITSM implementations or initiatives. Version 3 of the Information Technology Infrastructure Library (ITIL) expands the processes, functions and roles in the service life cycle. However, it still does not provide enough details on key process and functional integration points for ITAM.
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ca service management, service management, asset management, it asset management, itil
    
CA SM
White Paper Published By: CA WA     Published Date: Aug 15, 2008
Infrastructure Performance Management (IPM) applies to operations quality. Implemented well, IPM frees you from constant firefighting and can transform your role from tactical first responder to strategic business enabler. Applying good IPM technology and processes can deliver a number of benefits to your career as well as to your organization. This report introduces IPM, offers tips for successful IPM implementation, and explores how IPM can benefit your enterprise as well as your career.
Tags : 
ca wa, computer associates, infrastructure, itil, infrastructure management
    
CA WA
White Paper Published By: CenturyLink     Published Date: Nov 18, 2011
Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility
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centurylink, qwest, high speed internet, phone, mobile
    
CenturyLink
Free Offer Published By: Cherwell Software     Published Date: Jul 14, 2015
Watch these informative videos to learn what parts of ITIL best suit your organization.
Tags : 
knowledge management, best practices, business integration, business management, itil
    
Cherwell Software
White Paper Published By: Cherwell Software     Published Date: Jun 29, 2015
This guide provides: Key insight into how to create a service catalog, clear guidance on defining a service catalog, and an easy to use service catalog template to help you start realizing business and customer benefits.
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service catalogue, service level agreement, service catalog template, operational service agreements, continual service improvement
    
Cherwell Software
White Paper Published By: Cisco     Published Date: Aug 28, 2015
A growing number of enterprises are adopting both private and public cloud computing models. While virtualization, cloud, mobility, data analytics, and the Internet of Things (IoT) are providing tremendous opportunities for businesses, they are also creating new challenges for IT departments.
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cloud, hybrid, iot, public cloud, application integration
    
Cisco
White Paper Published By: Cisco     Published Date: Jun 10, 2015
IT organizations are focusing on supporting growth, boosting revenue, advancing innovation, and delivering new customer experiences. Their mission is no longer about managing and troubleshooting technology. Itĺs about transforming business processes and driving new business outcomes.
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converge, infrastructure, servers, networking, virtualization
    
Cisco
White Paper Published By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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itil, clarus systems, ipt, ip telephony, unified communications
    
Clarus Systems
White Paper Published By: DataVail     Published Date: Jan 08, 2013
In this whitepaper, you will learn about three essential things to consider when evaluating and selecting an outsourcing partner for database administration.
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database, administration, outsourcing, dba, database administration
    
DataVail
Free Offer Published By: Dell     Published Date: Oct 23, 2008
ITIL has proven to be a veritable blueprint for repeatable best practices in the data center. Windows Vista migration features provide support for ITIL fundamental operations, as you’ll hear about in this informative podcast with Dell ITIL expert Don Bui.
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dell, itil fundamental operations, itil vista migration, windows vista migration, it management
    
Dell
Free Offer Published By: Dell     Published Date: Oct 23, 2008
The stark reality of the data center today is mixed platforms, operating systems and hardware. Fortunately Windows Vista has been engineered to integrate smoothly into these so-called hybrid environments, as you’ll learn in this podcast featuring Microsoft expert Chris Ross.
Tags : 
dell, integration of windows vista, vista hybrid environments, it management, platforms
    
Dell
White Paper Published By: Dell     Published Date: Oct 23, 2008
The Information Technology Infrastructure Library offers basic steps for managing a successful Windows Vista migration.
Tags : 
dell, vista migration management, it infrastructure library, it asset management, it management
    
Dell
White Paper Published By: Dell     Published Date: Oct 23, 2008
To perform a successful and cost-effective Windows Vista migration, organizations must have a readiness plan in place. Assessing readiness can help your organization understand the current level of capability and maturity, and provide a guide for addressing trouble spots.
Tags : 
dell, vista readiness assessment, cost-effective vista migration, it management, platforms
    
Dell
White Paper Published By: Dell     Published Date: Oct 23, 2008
Windows Vista® offers a new way to deliver manageable IT services that are planned for security service-level agreements (SLAs), while helping to lower the cost of ownership, management, and deployment.
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dell, service-level agreements, lower cost of vista deployment, application compatibility, client deployment solutions
    
Dell
White Paper Published By: Dell Software     Published Date: Jul 18, 2012
Implement PCI Compliance
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pci, payment card industry, data security, scriptlogic, mocrosoft windows
    
Dell Software
White Paper Published By: Dell-Intel     Published Date: Jun 19, 2009
Despite progress in virtualization, much development still remains. With predictions that virtualization will become pervasive, this research highlights forthcoming challenges and strategic issues facing IT planners. Register now for this free Gartner report sponsored by Dell and Intel to receive important advice on how to deal issues such as heterogeneity, resources and performance optimization, and the increasing fragmented tool market.
Tags : 
dell, intel, virtualization, gartner, it planner
    
Dell-Intel
White Paper Published By: DocuLex     Published Date: Jan 27, 2012
Automotive Dealer solution to affordable protection of customer files from identity theft and legal exposure.
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collaboration, collaborative commerce, contact management, content delivery, content management system
    
DocuLex
White Paper Published By: dynatrace     Published Date: Jun 16, 2015
The top performing organizations know that they must adopt a continuous and collaborative IT delivery model to meet the ever-increasing market demands for more features, faster.
Tags : 
dev, employee performance, itil, productivity, project management
    
dynatrace
White Paper Published By: Evergreen Systems, Inc.     Published Date: Dec 16, 2008
This comprehensive white paper applies automation and ITIL best practices to the data center and reviews current industry trends, server automation energy usage issues and a variety of optimization strategies for data center improvement.  The effects of virtualization are explored in-depth.  Includes detailed sections on increasing operational efficiency using workflow analysis, automating and optimizing server change management, reducing infrastructure complexity and developing security, disaster recovery and business continuity procedures.  Step by step instructions for developing metrics and a business case to justify data center and server automation are included.
Tags : 
evergreen system, data center automation, data center automation manager, network automation, server automation
    
Evergreen Systems, Inc.
White Paper Published By: Gartner, Inc     Published Date: Oct 28, 2010
New technologies emerge every day, but not all of them pay off, and adopting them too early might be risky for your organization.
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emerging trends, emerging technologies, hype cycle, new technologies, it trends
    
Gartner, Inc
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