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ITIL

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
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White Paper Published By: SkillSoft IT     Published Date: Feb 02, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
Tags : 
it topics, itil, cloud computing, 2010 topics, java
    
SkillSoft IT
White Paper Published By: Solidcore     Published Date: Jan 28, 2008
Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
Tags : 
cmdb, change management, service management, bmc, remedy
    
Solidcore
White Paper Published By: Solidcore     Published Date: Jan 07, 2008
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
Tags : 
control change, change management, high availability, change control, sla
    
Solidcore
White Paper Published By: Solidcore     Published Date: Jan 07, 2008
Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future.  Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project’s value and shape its focus.
Tags : 
itil, roi, service, service management, solidcore
    
Solidcore
White Paper Published By: Stratus Technologies     Published Date: Sep 30, 2008
The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
Tags : 
stratus technologies, it services, business impact analysis (bia), recovery point (rpo), recovery time objectives (rto)
    
Stratus Technologies
White Paper Published By: Subrago     Published Date: Apr 30, 2009
The key objective of this white paper is to highlight the key issues and discuss processes and controls required to build a high performing IT support organization.
Tags : 
it support, subrago, it costs, customer transaction, high performing it support
    
Subrago
White Paper Published By: TDi Technologies     Published Date: Aug 29, 2011
It's clear something is wrong. Business interruptions, outages, and other negative consequences happen far too often.
Tags : 
it infrastructure. it management, service levels, systems adminstrator, distributed computing, infrastructure
    
TDi Technologies
White Paper Published By: Tideway Systems     Published Date: Dec 11, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
Tags : 
cmdb, configuration management, change management, itil, service management
    
Tideway Systems
White Paper Published By: Tideway Systems     Published Date: Dec 11, 2007
IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
Tags : 
service management, itil, change management, configuration management, knowledge management
    
Tideway Systems
White Paper Published By: Tripwire     Published Date: Aug 21, 2009
This paper covers the implementation, disclosure and ongoing evaluation of internal controls for SOX compliance with a focus on the role of IT, as well as the penalties for non-compliance.
Tags : 
sarbane oxly act, sarbanes oxley, sox, sarbox, sarbanes-oxley
    
Tripwire
White Paper Published By: Tripwire     Published Date: Jan 30, 2008
Learn from industry analysts how IT organizations are using configuration management to meet compliance requirements and instill best practices. Find out how these organizations are applying the resulting processes to enhance security and improve operational efficiency in order to increase their level of service delivery.
Tags : 
cmdb, change management, configuration management, risk management, compliance
    
Tripwire
White Paper Published By: Tripwire     Published Date: Jul 05, 2007
Discover how high-performing IT organizations are able to create a culture that supports and uses change management to their advantage, facilitating enterprise business goals.
Tags : 
cmdb, configuration management, auditing, risk management, audit
    
Tripwire
White Paper Published By: Verio     Published Date: Jul 08, 2011
Discover the advantages of a managed server and learn what to look for when shopping for a managed private server provider.
Tags : 
verio, colocation, private server provider, demand, managed server
    
Verio
White Paper Published By: XaSystems     Published Date: Aug 16, 2007
This list of Frequently Asked Questions provides answers to important questions affecting ITIL professionals, including the significant differences between version 2 and 3, the impact on investments in publications and training, and how other standards align with version 3.
Tags : 
itil, faq, faqs, frequently asked questions, it infrastructure library
    
XaSystems
White Paper Published By: XaSystems     Published Date: Aug 16, 2007
This quick reference guide provides an easy to use snap shot of key ITIL version 3 practices and concepts.  In addition, it provides a visual map between ITIL Version Service Delivery and Support books to the new ITIL Version 3.
Tags : 
itil, it infrastructure library, xa systems, xasystems, best practices
    
XaSystems
White Paper Published By: xmannnnn     Published Date: Aug 06, 2010
Ultra High Speed Internet, TV and local/long distance phone services combined into 1 superior service.
Tags : 
active directory, bandwidth management, convergence, distributed computing, ethernet networking
    
xmannnnn
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