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ITIL

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
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White Paper Published By: Prodiance Corp.     Published Date: Dec 22, 2008
Since the National Association of Insurance Commissioners (NAIC) made revisions to the Financial Reporting Model Regulation (Model Audit Rule) in June 2006, the insurance industry’s attention to the risks associated with financial reporting has been on the rise. Structured similarly to Section 404 of the Sarbanes‐Oxley Act, the Model Audit rule places a significant burden on C‐level executives to ensure their oversight in the internal controls for financial reporting (ICFR) process. Executives within these insurance organizations, both public and private, will be required to evaluate their internal controls in preparation for the first reports due in 2010 for the 2009 reporting period.
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prodiance, sarbanes‐oxley act, security and integrity of data, analytics, risk assessment
    
Prodiance Corp.
White Paper Published By: Progress Software BTA Financial     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
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soa, itil, progress, reliability, service management
    
Progress Software BTA Financial
White Paper Published By: Qlik     Published Date: Aug 12, 2015
This white paper reveals how IT organisations need to innovate due to the new technology demands.
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it trends, it innovation, technology in the workplace, itil, virtualization
    
Qlik
White Paper Published By: Riverbed     Published Date: Apr 27, 2011
This white paper reveals five considerations to enable a more agile infrastructure. Discover a new approach to the network that connects everything and learn how optimizing your WAN can help when considering location, performance, scale, cost and flexibility.
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riverbed, wan optimization solutions, it trends, infrastructure, bandwitdth
    
Riverbed
White Paper Published By: Safari Books     Published Date: Jun 08, 2009
ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.
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safari books online, government, it service management, itil, version 3
    
Safari Books
White Paper Published By: Safari Books     Published Date: Jun 08, 2009
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. Learn more today!
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safari books online, government, it service management, itil, version 3
    
Safari Books
White Paper Published By: SAP     Published Date: Aug 24, 2010
Communicate to line-of-business managers how they can deliver the right information at the right time to support better, faster decisions, and thus ensure long-term company success.
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sap sme, it managers, chief information officer, cio, project management
    
SAP
White Paper Published By: SAP     Published Date: Aug 24, 2010
This paper examines how an integrated information technology solution can help you take advantage of economies of scale to boost manufacturing utilization, enhance service levels, and improve the efficiency of your sales and administrative activities.
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sap sme, integrated information technology, manufacturing utilization, operational, productivity
    
SAP
White Paper Published By: ServiceNow     Published Date: Mar 26, 2014
Learn how creating a great service catalog can help alleviate the pressure of demonstrating the value of IT to the business and why many consider it to be fundamental to any IT improvement initiative.
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service catalog, visibility, it value, compliance, service management
    
ServiceNow
White Paper Published By: Skillsoft     Published Date: Apr 01, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
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analystperspectives, itpro, books24x7, cloud computing, mobile computing
    
Skillsoft
White Paper Published By: SkillSoft IT     Published Date: Feb 02, 2011
In this report, we will take a look at the IT-related activities from the ITPro and AnalystPerspectives collections, as well as the most popular IT and business search terms.
Tags : 
it topics, itil, cloud computing, 2010 topics, java
    
SkillSoft IT
White Paper Published By: Solidcore     Published Date: Jan 28, 2008
Are you about to implement change management using BMC Remedy Service Management or BMC IT Service Management for Mid-sized Businesses (a.k.a. Magic or Service Desk Express)? Have you already implemented one of these systems and want to maximize the return on your investment? Get this white paper to see how others have optimized their change management implementation approach to derive the most value from their investment by adding closed-loop control.
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cmdb, change management, service management, bmc, remedy
    
Solidcore
White Paper Published By: Solidcore     Published Date: Jan 07, 2008
It is widely acknowledged that unauthorized changes made to an IT Infrastructure cause up to 80% of system unavailability.  Learn how adding change control to your existing or planned change management infrastructure can help improve IT service availability, lower compliance costs, and accelerate your ITIL implementations.
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control change, change management, high availability, change control, sla
    
Solidcore
White Paper Published By: Solidcore     Published Date: Jan 07, 2008
Demonstrating ROI for service management investments can be difficult, especially with multi-phase deployments like ITIL that can require significant up-front investment in exchange for returns produced in the future.  Learn how setting milestones and measuring the value of each phase of an ITIL implementation can help prove the project’s value and shape its focus.
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itil, roi, service, service management, solidcore
    
Solidcore
White Paper Published By: Stratus Technologies     Published Date: Sep 30, 2008
The Choices from many reputable suppliers of IT managed services can appear very much alike. Yet when you have a mission-critical business process whose function must not be interrupted, you know your requirements call for something above and beyond. This paper serves as a field guide to help you identify key characteristics that set a critical managed IT service apart from even highly capable general-purpose offerings.
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stratus technologies, it services, business impact analysis (bia), recovery point (rpo), recovery time objectives (rto)
    
Stratus Technologies
White Paper Published By: Subrago     Published Date: Apr 30, 2009
The key objective of this white paper is to highlight the key issues and discuss processes and controls required to build a high performing IT support organization.
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it support, subrago, it costs, customer transaction, high performing it support
    
Subrago
White Paper Published By: Sungard Availability Services     Published Date: Apr 18, 2016
Is Hybrid IT really benefiting enterprises? Many are working through challenges while also receiving results.
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hybrid it, enterprises, technology, cloud, cloud computing
    
Sungard Availability Services
White Paper Published By: Sungard Availability Services     Published Date: Apr 18, 2016
This infographic illustrates the split personality of Hybrid IT.
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hybrid it, enterprises, technology, cloud, cloud computing
    
Sungard Availability Services
White Paper Published By: TDi Technologies     Published Date: Aug 29, 2011
It's clear something is wrong. Business interruptions, outages, and other negative consequences happen far too often.
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it infrastructure. it management, service levels, systems adminstrator, distributed computing, infrastructure
    
TDi Technologies
White Paper Published By: Tideway Systems     Published Date: Dec 11, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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cmdb, configuration management, change management, itil, service management
    
Tideway Systems
White Paper Published By: Tideway Systems     Published Date: Dec 11, 2007
IT service providers need to offer services that deliver new business opportunities whilst increasing levels of availability, controlling risks and reducing costs. This paper provides you with practical guidance based on the practices in ITIL® V3 that will help you manage application and infrastructure changes and configurations.
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service management, itil, change management, configuration management, knowledge management
    
Tideway Systems
White Paper Published By: Tripwire     Published Date: Aug 21, 2009
This paper covers the implementation, disclosure and ongoing evaluation of internal controls for SOX compliance with a focus on the role of IT, as well as the penalties for non-compliance.
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sarbane oxly act, sarbanes oxley, sox, sarbox, sarbanes-oxley
    
Tripwire
White Paper Published By: Tripwire     Published Date: Jan 30, 2008
Learn from industry analysts how IT organizations are using configuration management to meet compliance requirements and instill best practices. Find out how these organizations are applying the resulting processes to enhance security and improve operational efficiency in order to increase their level of service delivery.
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cmdb, change management, configuration management, risk management, compliance
    
Tripwire
White Paper Published By: Tripwire     Published Date: Jul 05, 2007
Discover how high-performing IT organizations are able to create a culture that supports and uses change management to their advantage, facilitating enterprise business goals.
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cmdb, configuration management, auditing, risk management, audit
    
Tripwire
White Paper Published By: Verio     Published Date: Jul 08, 2011
Discover the advantages of a managed server and learn what to look for when shopping for a managed private server provider.
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verio, colocation, private server provider, demand, managed server
    
Verio
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