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ITIL

The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These ITIL procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.
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Webinar Published By: Absolute Software     Published Date: Feb 14, 2012
Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.
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school, education, budget, diversity, managing diversity
    
Absolute Software
White Paper Published By: Aldon     Published Date: Jan 13, 2009
Learn what this regulation expects of IT and how to avoid the risk of expensive fines.
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aldon, sox, sarbanes-oxley act compliance, sox responsibilities, automated change management
    
Aldon
Webinar Published By: Aternity     Published Date: Sep 01, 2010
Join Aternity, A Gartner Cool Vendor in IT Operations for a live demo on how Fortune 500 companies are leveraging our award-winning platform to deliver a user-centric approach to Proactive IT Management.
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end user experience, application performance management, proactive it management, desktop virtualization, cloud computing
    
Aternity
Webinar Published By: Aternity     Published Date: Aug 20, 2010
Application Performance Management & End User Experience Monitoring Platform for Fortune 500/Global 2000
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application performance management, end user experience, frontline performance intelligence, desktop virtualization, infrastructure
    
Aternity
White Paper Published By: Aternity     Published Date: Aug 20, 2010
View an on-demand webinar on "Improve End User Experience With Proactive Application Performance Management" and download Aberdeen's latest research on Application Performance Management.
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application performance management, desktop virtualization, end user experience, employee performance, itil
    
Aternity
White Paper Published By: AtTask     Published Date: Feb 11, 2012
In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.
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task management software, task tracking software, task software, task project management, business task management software
    
AtTask
White Paper Published By: AtTask     Published Date: Feb 11, 2012
It really doesn't matter if you are leading an army into battle or a product into market, sometimes the best solutions seem counter-intuitive. The same is true with project management. This document will safeguard your success.
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project management mistakes, project management failures, it project failures, project failure statistics, project failure reasons
    
AtTask
White Paper Published By: AtTask     Published Date: Feb 11, 2012
To protect their investment in a project, an organization needs to engage in a three step process to put a reasonable and viable risk management plan in place. This free guide walks you through the process.
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project risk management, risk management tools, it project risk management, enterprise risk management, risk management plan
    
AtTask
White Paper Published By: AtTask     Published Date: Feb 11, 2012
Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.
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successful project techniques, project management success, achieving business success, project management techniques, project success
    
AtTask
White Paper Published By: Axios Systems     Published Date: Sep 16, 2010
Choosing a Service Desk or ITSM solution? Read this whitepaper first - authored by Sharon Taylor, Chief Architect of ITIL V3.
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itil whitepaper, choosing itil tools, itil toolsets, it service catalog, itsm tool upgrade
    
Axios Systems
White Paper Published By: Ayehu eyeShare     Published Date: Oct 06, 2010
Simplifying Problem Resolution with Cutting-Edge IT Technology
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it automation, it process automation, runbook automation, problem resolution, it operations automation
    
Ayehu eyeShare
Webinar Published By: BMC     Published Date: Jan 09, 2012
Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.
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lifecycle, bmc, cloud, cio, cto
    
BMC
White Paper Published By: BMC Control M     Published Date: Sep 15, 2009
This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn more. Download the white paper, "IT Automation: Going Beyond the Obvious to Find Real Cost Savings."
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bmc control-m, enterprise management associates, workload automation, wla, peoplesoft
    
BMC Control M
White Paper Published By: BMC ESM     Published Date: Nov 09, 2009
In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
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bmc esm, service automation, utility computing, business service management, itil
    
BMC ESM
White Paper Published By: BMC ESM     Published Date: Nov 06, 2009
This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
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bmc esm, itil service operation, itil, application management, business service management
    
BMC ESM
White Paper Published By: BMC ESM     Published Date: Aug 20, 2009
There is a natural progression from reactive to proactive, and ultimately predictive technology, and this progression corresponds to the maturity level of your IT organization and the tools you leverage.
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bmc, predictive technology, tools, it tools, itil
    
BMC ESM
White Paper Published By: BMC ESM     Published Date: Aug 20, 2009
Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs.
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data center, operational efficiency, service, security, business agility
    
BMC ESM
White Paper Published By: BMC ESM     Published Date: Jul 17, 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
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itil, it infrastructure library, bmc, bmc software, it environment
    
BMC ESM
White Paper Published By: BMC ESM     Published Date: Jul 17, 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.
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service desk, consolidation, bmc, bmc software, itil
    
BMC ESM
Live Event Published By: BMC ESM     Published Date: Mar 01, 2009
Free utility finds the fragmentation that's crippling your network! New Disk Performance Analyzer for Networks 2.0 takes the guesswork out of tracking networked system performance. This revolutionary utility scans networked systems' performance from one single access point. It equips administrators with an arsenal of performance data, so they can zero in on systems' fragmentation and slows. This second edition comes with a series of improvements which afford users more control and flexibility. Systems can be selected from the Active Directory or IP Address. And this cutting-edge tool supports custom grouping. So, repeated scans are easy to set up and run. Performance reports can also be scheduled for off-peak hours. Results will be automatically sent to your e-mail address. Performance reports are now exported to a MicrosoftT SQL database for easy sorting and querying. Don't let low-functioning systems go unnoticed. Get Disk Performance Analyzer for Networks 2.0 free now!
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it management, change management, it spending, itil
    
BMC ESM
White Paper Published By: BMC Software     Published Date: Oct 21, 2013
In this Industry Insight, BMC discusses how utilizing a SaaS approach to IT Service Management can position your IT organization to best manage the growing number of cloud-based services along with your enterprise’s internal systems.
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bmc, bmc software, itsm, service mangement, it management
    
BMC Software
White Paper Published By: BMC Software     Published Date: Oct 21, 2013
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
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bmc software, bmc, it management, service management, itsm
    
BMC Software
White Paper Published By: BMC Software     Published Date: Aug 05, 2011
The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
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bmc software, smb it decision maker guide, best practices, software as a service, saas solution
    
BMC Software
White Paper Published By: BMC Software     Published Date: Jul 01, 2011
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.  Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.  Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
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itil, help desk software, bmc, cloud based help desk, simple
    
BMC Software
White Paper Published By: BMC Software     Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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service management, bmc software, itil, saas, help desk software
    
BMC Software
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