ITIL

Leonard Niebo, Director of IT for Brick Township Public Schools leads a discussion on overcoming the roadblocks of a manual auditing process, specialized computing needs, and incidents of loss and theft.

Learn what this regulation expects of IT and how to avoid the risk of expensive fines.

Join Aternity, A Gartner Cool Vendor in IT Operations for a live demo on how Fortune 500 companies are leveraging our award-winning platform to deliver a user-centric approach to Proactive IT Management.

Application Performance Management & End User Experience Monitoring Platform for Fortune 500/Global 2000

View an on-demand webinar on "Improve End User Experience With Proactive Application Performance Management" and download Aberdeen's latest research on Application Performance Management.

In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.

It really doesn't matter if you are leading an army into battle or a product into market, sometimes the best solutions seem counter-intuitive. The same is true with project management. This document will safeguard your success.

To protect their investment in a project, an organization needs to engage in a three step process to put a reasonable and viable risk management plan in place. This free guide walks you through the process.

Regardless the structure of your projects and work, the right work management approach can be the formula for success in your organization. This easy to read, 3 page guide, will introduce you to this formula.

Choosing a Service Desk or ITSM solution? Read this whitepaper first - authored by Sharon Taylor, Chief Architect of ITIL V3.

Simplifying Problem Resolution with Cutting-Edge IT Technology

Discover how to meet your needs for a flexible, scalable, and configurable cloud. BMC Cloud Lifecycle Management 2.0 makes it easier than ever to deliver the right cloud for your business - watch the demo to see it for yourself.

This paper, from industry analyst firm Enterprise Management Associates, explores how workload automation can help IT reduce outages, consolidate vendors, improve integration, and cut costs. Learn more. Download the white paper, "IT Automation: Going Beyond the Obvious to Find Real Cost Savings."

In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.

This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.

There is a natural progression from reactive to proactive, and ultimately predictive technology, and this progression corresponds to the maturity level of your IT organization and the tools you leverage.

Automating your data center can improve operational efficiency and give you control over service quality, security, and business agility, while simultaneously reducing risk and costs.

IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.

If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.

Free utility finds the fragmentation that's crippling your network! New Disk Performance Analyzer for Networks 2.0 takes the guesswork out of tracking networked system performance. This revolutionary utility scans networked systems' performance from one single access point. It equips administrators with an arsenal of performance data, so they can zero in on systems' fragmentation and slows. This second edition comes with a series of improvements which afford users more control and flexibility. Systems can be selected from the Active Directory or IP Address. And this cutting-edge tool supports custom grouping. So, repeated scans are easy to set up and run. Performance reports can also be scheduled for off-peak hours. Results will be automatically sent to your e-mail address. Performance reports are now exported to a MicrosoftT SQL database for easy sorting and querying. Don't let low-functioning systems go unnoticed. Get Disk Performance Analyzer for Networks 2.0 free now!

The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.

You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.  Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.  Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible

Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.

Read a compelling case study by EMA, Inc. to learn how Dell uses BMC CONTROL-M to cut cost and increase productivity with workload automation.

Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.