IT Management

How is HIPAA Security Rule compliance impacting your IT department?  This paper explores some solutions.

This Enterprise Management Associates (EMA) white paper takes a close look at automated IT management, especially for  medium-sized businesses.

This paper explores how Appliance-based Software Delivery (AbSD) provides a better alternative to both software and Software as a Service (SaaS).

The classic definition of information security states that the goal is to protect information from possible breaches in confidentiality, integrity, or availability. This paper provides some context, then five simple solutions to help mid-sized organizations keep their end point security under control.

Like 62% of your peers*, do you lack an easy way to discover and manage devices both on and off your network? One thing that won’t change in 2013 for IT Pros is the daily onslaught of challenges. Learn about 5 best practices for network discovery

The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.

Learn how to implement an IT Automation Framework that is purpose-built for the "next era of computing", with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization's complex infrastructure of systems and devices.

From dealing with rogue "IT hobbyists" to naïve bosses, Kaseya presents common IT systems management pain points in the education industry and our solutions.

From dealing with rogue "IT hobbyists" to naive bosses, Kaseya presents common IT systems management pain points and our solutions.

IDC research shows that standardized IT operations processes and workflows supported by automated, integrated tools consistently save time and money while improving service levels.

The aim of this white paper is to discuss the importance and benefits of a PPM approach within one of our most vital industries.

In this white paper, we will examine how to define and articulate a strategy from a number of key perspectives. This white paper is essential reading for anyone interested in helping their organization achieve maximum performance.

Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.

Learn how to balance the positive and negative effects of memory utilization in virtual infrastructures to better handle system workload and priority--while improving server utilization

This white paper examines how the next generation of source code analysis tools are moving high-quality source code analysis to the developer's desktop and performing it at the earliest point in the development cycle - before code check-in. Learn why the developer must be an integral part of the process of identifying, fixing and preventing bugs from reaching the code stream.

A Project Team creates mountains of data during project implementation. The effort required to maintain and collaborate this information is a challenge. Take a look at how we can wrap our arms around it.

Project knowledge and collaboration is the sharing of organized information within a team. A new approach that enables project managers to manage project schedules as well as knowledge without additional effort.  Learn more with this informative paper.

Microsoft Project has been the most popular project scheduling tool on earth.  But have you ever wanted to share your task and collaborate on task details, requirement specification, design discussions or track the functional progress?

The Kofax enterprise capture platform offers unmatched scalability from centralized to highly distributed environments, from individual desktops to enterprise deployments and from basic archival scanning to powerful document classification and separation and data extraction. The company's market leading technology supports a wide variety of input devices and line of business applications, providing a strong enterprise-wide platform on which to standardize document driven processes.

See how some retail banks have redirected their focus to a more customer -centric approach. This whitepaper includes success stories from Banco Inversis and GMAC Commercial Mortgage Corporation (now Ally Financial) which highlight how Kofax has helped them maintain and even increase their competitive edge.

This whitepaper will review how business processes are more efficient in an electronic data environment. Enterprise Capture enables customer service improvement, cost cutting, and compliance for financial institutions such as Flagstar and Randolph Brooks Federal Credit Union (RBFCU).

Windows 7 adoption is one of IT's top priorities for 2010. A solid adoption strategy requires 12 to 18 months for thorough planning and testing before actual Windows 7 deployment can begin. But nearly two-thirds of companies don't yet have a Windows 7 adoption plan in place. In this White Paper LANDesk have identified seven pitfalls that IT organizations must avoid as they embark on Windows 7 adoption.

This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.

A proven framework for delivering business alignment and implementing best practices for IT service management.

Implementing the ITIL set of guidelines to aid the implementation of a lifecycle framework for IT Service Management is now a major priority for a growing number of organizations, but remains a task where external help is often of critical importance.