Case Study Published By: LogMeIn
Published Date: Mar 01, 2012
This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.
White Paper Published By: Intermec
Published Date: Sep 08, 2011
This white paper identifies best practices for workforce optimization, resource management, revenue assurance and performance control, explains how technology supports these processes, provides leveraging current mobile and wireless technology to enhance processes to improve productivity and profitability.
David Axson, author of The Management Mythbuster, explains how insightful analytics and a systematic approach to risk management can drive dramatic improvements in the quality and value that finance organizations deliver.
Companies globally must determine the approach to compliance with mandated use of XBRL and significantly accelerating financial reporting. Here are 23 reasons to why an integrated approach towards external reporting is required by organizations today.
White Paper Published By: SAP
Published Date: Mar 29, 2011
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value - where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.
White Paper Published By: Focus
Published Date: Mar 10, 2011
At a recent conference of the Society for Human Resource Management (SHRM), 377 HR professionals in a master session were surveyed on "the competencies they believed required the most focus and development to prepare HR to meet future challenges and uncertainties." The number one response: Strategic Thinking.
White Paper Published By: Agile
Published Date: Jan 24, 2011
This paper explains the current environment IT organizations are faced with in terms of hiring and retaining top talent, and provides four hiring strategies technology leaders must consider to remain competitive.
This paper raises real challenges for IT managers who have to protect the business against malware, keep internet bandwidth available for legitimate business needs and enforce acceptable use policies for the human resource department.
White Paper Published By: Lionbridge
Published Date: Nov 19, 2009
This paper will interest ISV product managers and engineers of educational software products, chief learning officers and chief technology officers of corporate universities, along with information technology personnel at the community and state college level, including developers of custom applications & application services.
Webinar Published By: BMC ESM
Published Date: Jul 17, 2009
Join us as we talk with Atwell Williams, Solutions Architect for the Office of the CTO at BMC Software. Get insights into where to start when building and managing a CMDB and find out how to define what "done" looks like. Learn whether a bottom-up or a top-down approach will work best for you, hear important tips for training your team, and get some great practical advice from one of BMC's experts.