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Service Management
The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
White Paper Published By: Avocent
Published Date: Aug 22, 2011
By enabling services for controlling access to the infrastructure and monitoring for activity, management decisions can be made to improve data center services.
White Paper Published By: Verio
Published Date: Jul 06, 2011
This paper summarizes the results of a multi-year research study covering over 40 countries and based upon responses from 3,000 small and medium businesses(SMBs).
White Paper Published By: Verio
Published Date: Jul 06, 2011
This whitepaper will examine today's SaaS opportunities and challenges, and will show how a hosting company, such as Verio, can help ISVs capitalize on the rapidly evolving market opportunities.
White Paper Published By: IBM Software
Published Date: Jul 06, 2011
Active IBM Software Subscription and Support can help ensure that your licensed software deploys smoothly, runs efficiently and continues to keep pace with the ever-changing demands of your IT and business users.
Webinar Published By: IBM Software
Published Date: Jul 06, 2011
Harish Grama updates us on how IBM Rational leverages its own tools to add value to the Rational business strategy and succeeds in measured improvements in software delivery through effective organizational collaboration, automation, and reporting.
Webinar Published By: IBM Software
Published Date: Jul 06, 2011
Transform your businesses to be smarter, greener and more cost effective by renewing your Software Subscription and Support. Watch our video and learn about the benefits of renewing on-time direct from Debbie Landers, Vice President, Worldwide Client Support, Information Management Software.
White Paper Published By: BMC Software
Published Date: Jul 01, 2011
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
White Paper Published By: SAP
Published Date: Jun 30, 2011
Learn more about today's challenges of monetizing connected services across diverse industries such as high tech, financial services, telecommunications and how SAP can help you maximize these opportunities.
Case Study Published By: IBM Corporation
Published Date: Jun 28, 2011
Managing a mixed platform and vendor IT environment presents many challenges. The problems escalate with the number of different tools used to manage the infrastructure. Customers are looking to reduce the number and variety of management tools they must use. One early adopter of IBM's ITCAM for Microsoft Applications shares the lessons learned from that experience and comments on the benefits of the latest version.
Case Study Published By: IBM Corporation
Published Date: Jun 28, 2011
Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to assure they will be able to achieve that goal.
Case Study Published By: IBM Corporation
Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
Webinar Published By: IBM Corporation
Published Date: Jun 28, 2011
IBM CloudBurst is a family of built-for-purpose, workload-specific cloud computing packages that provide IT executives with the capabilities required for a Dynamic Infrastructure. View this complimentary demonstration video to learn more.
Evolving to the next level of IT effectiveness requires a new level of integration and analysis of cross-silo management information. This involves linking application status and root-cause information with infrastructure status and relating that to impact on IT service quality. Read this brief to learn how this approach to IT management can benefit your organization.
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
White Paper Published By: Avocent
Published Date: Mar 06, 2011
Download this Free Paper to learn how the Avocent ACS advanced console server offers the most feature-rich set of capabilities in modern console servers. The ACS console server provides the scalability, reliability and security a company requires to control and manage servers and other networked devices.
White Paper Published By: Kaseya
Published Date: Feb 16, 2011
The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.
White Paper Published By: Kaseya
Published Date: Feb 16, 2011
Learn how to implement an IT Automation Framework that is purpose-built for the "next era of computing", with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization's complex infrastructure of systems and devices.
White Paper Published By: Kaseya
Published Date: Feb 16, 2011
From dealing with rogue "IT hobbyists" to naïve bosses, Kaseya presents common IT systems management pain points in the education industry and our solutions.
White Paper Published By: ServiceNow
Published Date: Dec 17, 2010
Hear traditional IT service management companies tell it, and you'd think buying their software or application service is a budget-smart choice. You'd be wrong.
CA Technologies Newsletter featuring Gartner Research. This publication, enhanced by Gartner research, reveals how to take a proactive IT approach which ensures visibility and control during the adoption of virtualization and cloud environments.
