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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: NetShelter - YouSendIt     Published Date: Dec 02, 2011
In this white paper, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based solution
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issues, exchange, migrating, mail server, performance
    
NetShelter - YouSendIt
White Paper Published By: HP - Enterprise     Published Date: Nov 22, 2011
Seven Steps to Delivering More Secure Software With all the processes that go into making an application more secure. Where do you start? Learn more
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application security, cyber-attacks, software security assurance, dast, sast
    
HP - Enterprise
White Paper Published By: CenturyLink     Published Date: Nov 18, 2011
Read this IDC Executive Brief to see how MPLS facilitates cost-effective and converged wide area networking with a high level of security and flexibility
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centurylink, qwest, high speed internet, phone, mobile
    
CenturyLink
White Paper Published By: ZScaler     Published Date: Nov 18, 2011
Read this informative whitepaper to learn how, as a Blue Coat customer, you can reap the benefits of Zscaler's comprehensive cloud security solution. Learn how enterprises with legacy proxy appliances-such as Blue Coat ProxySG-will further enhance their security with our unmatched advanced threat protection.
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blue coat, proxy sg, url filtering, web 2.0, cloud security
    
ZScaler
White Paper Published By: ScriptLogic     Published Date: Nov 14, 2011
This whitepaper discusses the challenges of native tools and the 7 key capabilities that you need so that you can effectively audit Active Directory.
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active directory, auditing, native tools, centralized, data
    
ScriptLogic
White Paper Published By: Quorum Labs     Published Date: Nov 10, 2011
Download this paper to learn about virtual recovery solutions that SMBs need to bring an application back online in a matter of minutes.
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backup, recovery, recover, best practices, quorum
    
Quorum Labs
Case Study Published By: EMC Corporation     Published Date: Nov 08, 2011
This study provides the market size and initial five-year forecast for the worldwide PBBA market as part of IDC's Storage Solutions coverage.
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back up, backup, backup appliance, forecast, purpose built
    
EMC Corporation
White Paper Published By: EMC Corporation     Published Date: Nov 08, 2011
This paper will discuss how the GDA enables several levels of consolidation from local backup to multi-site DR.
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gda, consolidation, backup, multi-site, deduplication
    
EMC Corporation
White Paper Published By: Dell Storage     Published Date: Nov 08, 2011
This white paper describes how Fluid Data storage reduces the capacity required to support VMware and maximizes system performance and efficiency.
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dell compellent, vmware server virtualization, compellent san, virtualized storage platform, fluid data storage
    
Dell Storage
White Paper Published By: Blue Coat Systems UK     Published Date: Nov 03, 2011
Optimized Video Delivery automatically minimizes bandwidth impact and improves user experience! Find our more in this white paper.
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blue coat, wan optimization, secure web gateway, application performance monitoring, convergence
    
Blue Coat Systems UK
White Paper Published By: Riverbed     Published Date: Oct 28, 2011
This white paper outlines how the Riverbed® Stingray Traffic Manager VA improves traffic performance figures compared to a Linux install.
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traffic manager, vsphere, traffic, performance, linux
    
Riverbed
White Paper Published By: YouSendIt     Published Date: Oct 26, 2011
Mail server management is a balancing act between server performance and user satisfaction. In this white paper from Osterman Research, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based file sharing solution into your Microsoft Exchange migration. In addition, learn why integration plays a key role, and how choosing a solution that works seamlessly with Outlook can support how users want to communicate, while reducing the burden on IT. The Osterman white paper is offered courtesy of YouSendIt, the first business content collaboration service to offer an integrated approach for sending, sharing and signing documents online. Download the white paper.
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yousendit, technology, email, exchange, windows. osterman research
    
YouSendIt
White Paper Published By: Blue Coat Systems     Published Date: Oct 24, 2011
Learn how to proactively address the latest trends in WAN traffic. Tomorrow is here: video, Web 2.0, and SaaS applications are overtaking the WAN.
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blue coat, wan optimization, secure web gateway, application performance monitoring, network architecture
    
Blue Coat Systems
White Paper Published By: SCHNEIDER ELECTRIC     Published Date: Oct 05, 2011
Surprise incidences of downtime in server rooms and remote wiring closets lead to sleepless nights for many IT managers. Most can recount horror stories about how bad luck, human error, or just simple incompetence brought their server rooms down. This paper analyzes several of these incidents and makes recommendations for how a basic monitoring system can help reduce the occurrence of these unanticipated events.
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apc, technology, monitoring systems, servers, data center
    
SCHNEIDER ELECTRIC
White Paper Published By: VMware     Published Date: Oct 04, 2011
Read this white paper to learn about the direct link between cloud computing and business agility.
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vmware, aberdeen, cloud computing, business leaders, global research
    
VMware
Webinar Published By: Absolute Software     Published Date: Sep 09, 2011
Join Michael Scarpelli, Technical Support Manager for La Jolla Institute for Allergy & Immunology, as he shares how his team streamlines and automates computer setup and maintenance for a rapidly growing network of more than 500 machines.
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absolute, technical support, healthcare organizations, operating environment, database development
    
Absolute Software
White Paper Published By: Dell     Published Date: Sep 07, 2011
Take a dose of this Windows 7 desktop migration strategy. You'll have happy healthcare systems and improve patient care!
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windows 7, microsoft deployment, desktop, inventory applications, windows xp
    
Dell
White Paper Published By: HP     Published Date: Sep 06, 2011
This Illuminata Spotlight discusses HP CloudSystem Matrix and its use as an out-of-the-box platform for private clouds suited to enterprise IT.
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private cloud, hybrid, itsm, storage, blade servers
    
HP
White Paper Published By: CoreVault     Published Date: Aug 31, 2011
By moving infrastructure to cloud IaaS providers, savvy organizations are jump-starting these efforts while maximizing their investments in infrastructure, security and IT personnel. Here's what you need to know in order to get started.
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corevault, cloud services, it infrastructure, virtualization, it resources
    
CoreVault
White Paper Published By: ServiceNow     Published Date: Aug 24, 2011
This white paper takes a look at the adoption and evolution of social IT within ServiceNow.
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social it, social media, build relationships, improve service, collaboration
    
ServiceNow
White Paper Published By: ServiceNow     Published Date: Aug 24, 2011
Read on to discover how modern IT organizations transform to achieve IT 3.0.
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collaboration, support, service, business, information technology
    
ServiceNow
White Paper Published By: VMware     Published Date: Aug 23, 2011
This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps one should take for a successful implementation.
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vmware, market pulse report, global cloud adoption trends, cloud computing, transformation
    
VMware
White Paper Published By: VMware     Published Date: Aug 23, 2011
This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps you should take for a successful implementation.
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vmware, cloud computing, outsourcing cloud services, gartner, saas applications
    
VMware
White Paper Published By: ScriptLogic     Published Date: Aug 23, 2011
Since its introduction in 2000, Group Policy has been a hit. Tens of thousands of organizations worldwide use it to create more consistent desktops for their users, to deploy software packages, to secure their computers, and more.
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scriptlogic, desktop management, desktop configuration, dial, vpn
    
ScriptLogic
White Paper Published By: VMware     Published Date: Aug 23, 2011
Virtualization is the essential catalyst for enabling the transition to cloud computing. VMware, the fastest growing enterprise software company and virtualization industry leader, builds on virtualization to deliver cloud infrastructure and management solutions that significantly reduce IT complexity.
Tags : 
vmware, cloud computing, it revolution, virtualization, infrastructure
    
VMware
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