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The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
White Paper Published By: ZScaler
Published Date: Nov 18, 2011
Read this informative whitepaper to learn how, as a Blue Coat customer, you can reap the benefits of Zscaler's comprehensive cloud security solution. Learn how enterprises with legacy proxy appliances-such as Blue Coat ProxySG-will further enhance their security with our unmatched advanced threat protection.
White Paper Published By: YouSendIt
Published Date: Oct 26, 2011
Mail server management is a balancing act between server performance and user satisfaction. In this white paper from Osterman Research, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based file sharing solution into your Microsoft Exchange migration. In addition, learn why integration plays a key role, and how choosing a solution that works seamlessly with Outlook can support how users want to communicate, while reducing the burden on IT. The Osterman white paper is offered courtesy of YouSendIt, the first business content collaboration service to offer an integrated approach for sending, sharing and signing documents online. Download the white paper.
Surprise incidences of downtime in server rooms and remote wiring closets lead to sleepless nights for many IT managers. Most can recount horror stories about how bad luck, human error, or just simple incompetence brought their server rooms down. This paper analyzes several of these incidents and makes recommendations for how a basic monitoring system can help reduce the occurrence of these unanticipated events.
Join Michael Scarpelli, Technical Support Manager for La Jolla Institute for Allergy & Immunology, as he shares how his team streamlines and automates computer setup and maintenance for a rapidly growing network of more than 500 machines.
White Paper Published By: CoreVault
Published Date: Aug 31, 2011
By moving infrastructure to cloud IaaS providers, savvy organizations are jump-starting these efforts while maximizing their investments in infrastructure, security and IT personnel. Here's what you need to know in order to get started.
White Paper Published By: ScriptLogic
Published Date: Aug 23, 2011
Since its introduction in 2000, Group Policy has been a hit. Tens of thousands of organizations worldwide use it to create more consistent desktops for their users, to deploy software packages, to secure their computers, and more.
White Paper Published By: VMware
Published Date: Aug 23, 2011
Virtualization is the essential catalyst for enabling the transition to cloud computing. VMware, the fastest growing enterprise software company and virtualization industry leader, builds on virtualization to deliver cloud infrastructure and management solutions that significantly reduce IT complexity.