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Service Management
The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
White Paper Published By: CA Technologies
Published Date: Jul 23, 2010
This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. Download now!
White Paper Published By: LANDesk
Published Date: Jun 07, 2010
Windows 7 adoption is one of IT's top priorities for 2010.
A solid adoption strategy requires 12 to 18 months for thorough planning and testing before actual Windows 7 deployment can begin. But nearly two-thirds of companies don't yet have a Windows 7 adoption plan in place.
In this White Paper LANDesk have identified seven pitfalls that IT organizations must avoid as they embark on Windows 7 adoption.
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
White Paper Published By: Microsoft
Published Date: May 04, 2010
Software Asset Management (SAM) enables IT leaders to take control of their software inventory and investments across the entire organization. Among the benefits: cost savings, increased agility and accuracy in software procurement, and improved controls to ensure license compliance.
White Paper Published By: Numara Software
Published Date: Dec 09, 2009
In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
White Paper Published By: LANDesk
Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
White Paper Published By: IBM
Published Date: Nov 24, 2009
Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
White Paper Published By: BMC ESM
Published Date: Nov 09, 2009
Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis, and positions BMC in the Leaders' Quadrant. Read the report
White Paper Published By: BMC ESM
Published Date: Nov 09, 2009
Through savings generated by improvements in operational efficiency you can continue to fund the IT improvements your business needs. Read a short overview of how BMC Solutions drive operational efficiency.
White Paper Published By: BMC ESM
Published Date: Nov 09, 2009
In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
White Paper Published By: BMC ESM
Published Date: Nov 06, 2009
As you know, automation is a critical component in achieving long-term IT savings. We've compiled a few resources to give you an overview of the benefits of service automation and the technology behind our comprehensive solution.
White Paper Published By: BMC ESM
Published Date: Nov 06, 2009
This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
White Paper Published By: IBM
Published Date: Oct 23, 2009
In the IBM white paper, "Achieving end-to-end information security: Five critical steps," you'll learn a more sophisticated approach to information security.
White Paper Published By: IBM
Published Date: Sep 10, 2009
This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
Case Study Published By: NEC
Published Date: Aug 26, 2009
This is a case study which shows how Leicester Theatre Trust (LTT) implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC.
White Paper Published By: BMC ESM
Published Date: Aug 20, 2009
IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today’s financial challenges.
Webinar Published By: BMC ESM
Published Date: Aug 20, 2009
What if you could predict disruptive IT events and automate their resolution — all before they disrupt your business? Software Consultant Ron Coleman provides a demonstration and discusses the key points of Service Assurance from BMC Software.
White Paper Published By: BMC ESM
Published Date: Aug 20, 2009
IT infrastructures have become exceedingly complex, resulting in a highly interconnected network of old and new technologies. In a world where IT budgets are shrinking and mergers are common, how do you get the most value from your IT resources?
White Paper Published By: BMC ESM
Published Date: Aug 19, 2009
Virtualization adds a whole new level of complexity to the IT infrastructure, introducing new challenges in every step of the process – from planning to configuration and management. Read how effective service management can help tackle the challenges of virtualization in this white paper from BMC Software.
