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Data Quality
Data Quality refers to the quality of data. Data are of high quality "if they are fit for their intended uses in operations, decision making and planning" (J.M. Juran). Alternatively, the data are deemed of high quality if they correctly represent the real-world construct to which they refer. These two views can often be in disagreement, even about the same set of data used for the same purpose.
To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.
Richard Snow at Ventana Research and Jason Alley of Interactive Intelligence provide insight into the issue of control for those considering moving their contact center to the cloud.
White Paper Published By: Oracle Corporation
Published Date: Apr 01, 2013
Discover how to accelerate database performance, handle change and growth in scalable, incremental steps, and deliver mission-critical data availability and protection with this unique commercial solution.
White Paper Published By: McAfee
Published Date: Feb 06, 2013
Read how managing risk today means making sense of more data: vulnerability scans, application and database logs, flows, access and session records, alerts, and trending analysis.
White Paper Published By: McAfee
Published Date: Feb 06, 2013
This paper addresses the Big Security Data challenge
and highlights the key criteria organizations need to consider for processing security information in light of today’s dynamic threat landscape.
White Paper Published By: Gleanster Research
Published Date: Nov 06, 2012
For major corporations, these new data management and visualization tools can supplement their core BI initiatives, providing a friendlier front end that builds on existing investments. For smaller organizations, these tools may be the only ones they need. In this 38-page benchmark report, you'll learn how Top Performers use Agile Business Intelligence.
Live Event Published By: Nutanix, Inc.
Published Date: Oct 17, 2012
Join us for this hands-on, technical VDI Design Workshop where everything from choosing the right broker to zero clients and multi-site design will be discussed and analyzed.
White Paper Published By: F5 Networks Inc
Published Date: Sep 05, 2012
Private cloud-as an approach to IT operations-calls for organizations to transform their data centers, including the network. Using strategic points of control to aggregate and dynamically provision IT resources can help organizations meet network-related challenges and move past the hype to successfully build, deploy, and secure private clouds.
White Paper Published By: VMware
Published Date: Aug 22, 2012
The whitepaper talks about the pressures that SMB is facing --including small budgets, limited skill sets among IT staff, and limitations in their existing processes.
White Paper Published By: EVault Inc.
Published Date: Aug 22, 2012
Learn best practices for guarding your endpoint corporate data so you can mitigate the risk of regulatory and financial exposure, and more.
This white paper explores:
. Defining security policies for endpoint backup and recovery
. Enforcing endpoint controls
. Ensuring employee adoption
. Keeping IT costs in check
White Paper Published By: EVault Inc.
Published Date: Aug 22, 2012
Go hybrid and get the best of both data protection worlds. Cloud-connected backup and recovery seamlessly combines cloud-based and onsite data protection technologies for fast, local restores and ensured, offsite disaster recovery.
Read the white paper to:
. Discover the benefits of transitioning from tape to disk
. Learn how to get shorter backup windows and faster recovery times
. Ensure your data is totally secure and easily recovered
Webinar Published By: EMA
Published Date: Aug 22, 2012
Join EMA Research Director, Charles Betz, and Blazent Senior Director of Sales Engineering, Adam Clark, to learn how Blazent is pioneering a new approach to master data management that can greatly improve the business results from IT.
White Paper Published By: SunGard
Published Date: Aug 14, 2012
CHALLENGE:
Florida Hospital performs recovery tests twice a year, recovering more than 100 applications. The healthcare organization needed a recovery strategy that improved communication and efficiency, managed a complex change control process, and that would keep staff at home during a disaster.
SunGard Solution:
With the Managed Recovery Program, SunGard is Florida Hospital's recovery team, ensuring recovery configurations keep pace with production changes, managing recovery test execution, and providing a single point of contact for the complete recovery program.
White Paper Published By: HP and Intel
Published Date: Aug 13, 2012
This DCIG report details how HP 3PAR F-class midrange arrays provide enhanced levels of VMware integration and optimized virtual machine density so users experience levels of VMware efficiency, performance and visibility well beyond what other midrange arrays natively provide.
White Paper Published By: Intel Corp.
Published Date: Aug 08, 2012
The report outlines the benefits of using HP StoreOnce with NetBackup's integrated Network Data Management Protocol (NDMP) backup capabilities to enhance administrators' abilities to effectively manage NDMP-enabled NAS server backup and recovery.
White Paper Published By: Intel Corp.
Published Date: Aug 08, 2012
Evaluator Group worked with HP to access the features, performance and enterprise capabilities of the HP StoreOnce B6200 Backup system. HP labs and equipment were utilized, with testing under the direction of on-site Evaluator Group personnel. Testing focused on validating high availability features, performance, and application integration.
White Paper Published By: CDW Vmware
Published Date: Aug 02, 2012
Following the sale of a company division housing its corporate data center, Source Interlink had to relocate core IT operations. Teaming with CDW, they were able to not only relocate, but lower capital and operating costs, reduce
their carbon footprint, and increase efficiency.
White Paper Published By: Epicor
Published Date: Aug 02, 2012
Risk-averse distributors may feel that the safest and simplest IT strategy is to stay with their existing "homegrown" enterprise resource planning (ERP) solution. But just as sticking your money under the mattress offers no protection against inflation, maintaining an outdated system can rob you of a distinct competitive advantage.
Modern ERP systems offer so much more in terms of data access, technology advances, and standard operating procedures. And obtaining a solution from a leading ERP provider ensures that industry best practices and the experiences of other distributors and end users have been built in.
Check out this new paper and learn more about the advantages of an integrated ERP over your homegrown system.
White Paper Published By: Limelight IT
Published Date: Jul 31, 2012
There are a wide variety of video platforms available, each offering a plethora of features. How do you decide which features you need and the features you don't need? In this paper you will receive ten tips and suggestions on how to make the correct choice for all of your online video platform needs.
White Paper Published By: Limelight IT
Published Date: Jul 31, 2012
In this report you will learn how today's WCM platforms are fusing the best marketing automation practices with content management, allowing marketers to leverage content in new and innovative ways. Discover 10 of the top capabilities you should be considering for your website.
White Paper Published By: IBM
Published Date: Jul 24, 2012
This white paper discusses survey research by breaking it up into a seven step process - and clearly detailing how you can maximize your efforts every step of the way. Get the white paper now.
IT teams are under big pressure to improve the performance and security of corporate networks. Monitoring for security, compliance, and performance requires getting the right data to the right monitoring tool for analysis.