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Customer Relationship Management

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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White Paper Published By: Genesys     Published Date: Apr 25, 2013
This whitepaper discusses a deeper logic to multi-channel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
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customer service, collaboration, multi-channel communication, genesys, core beliefs
    
Genesys
White Paper Published By: Salesforce     Published Date: Mar 19, 2013
See what top industry voices have to say about Service Cloud vs outdated technologies.
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crm, cloud, salesforce, marketing, app
    
Salesforce
White Paper Published By: Salesforce     Published Date: Mar 19, 2013
In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Get the eBook now!
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social media, customer service, crm, engagement, technology
    
Salesforce
Webinar Published By: LifeSize, a division of Logitech     Published Date: Feb 19, 2013
Interested in the medical uses for video conferencing? Watch this short video as we walk you through a scenario where LifeSize's powerful and flexible video conferencing software dramatically changes the circumstances.
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video, uvc, communication, presentation sharing, video conferencing
    
LifeSize, a division of Logitech
White Paper Published By: IBM     Published Date: Oct 01, 2012
orrester believes that CMOs who personally participate in social media will be better at leading the new brand experience, and leading a new generation of cross-functional marketing organizations.
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brand experience, social marketing, social networking, social media, digital branding
    
IBM
White Paper Published By: IBM     Published Date: Oct 01, 2012
The study casts light on the challenges public and private sector CMOs confront - and the opportunities they envision - in increasingly complex times.
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roi, customer interaction, customer experience, customer service, customer engagement
    
IBM
White Paper Published By: hybris software     Published Date: Aug 23, 2012
Globalization; social and mobile commerce; and site replacements, upgrades and new launches are driving e-commerce product evaluation and selection. Use this Magic Quadrant as a guide during the vendor evaluation and selection process.
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ecommerce, globalization, social commerce, mobile commerce, product evaluation
    
hybris software
Webinar Published By: IBM     Published Date: Aug 07, 2012
View this demo to find out how IBM SPSS® solutions for predictive customer analytics can deliver deep customer insights that help you tune your marketing efforts-effectively and efficiently attracting new customers, nurturing customer relationships and retaining ideal customers. Watch how IBM SPSS software uses existing customer information to help you do the following: Identify your best customers for targeted marketing programs with customer segmentation, cluster and profiling techniques; confidently predict which customers will respond to your offers with powerful predictive models; get more out of every customer interaction by delivering real-time, predictive intelligence to front-line decision makers; and enrich and deepen your customer insight with social media analytics.
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predictive customer analytics, ibm, decision management, consumer insight, customer
    
IBM
White Paper Published By: IBM     Published Date: Aug 01, 2012
Most CRM systems rely on historical analytics that provide a "rear-view mirror" of your customer relationships, offering little support for the decisions that shape the future. With predictive analytics, you can meet your customers' evolving needs with forward-looking insights that anticipate changes in customer attitudes, preferences, and actions. This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.
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ibm, technology, marketing, predictive analytics, predictive imperatives
    
IBM
White Paper Published By: IBM     Published Date: Jul 24, 2012
Read this white paper to learn four stages of organizational capabilities and associated customer analytics strategies to help gain deeper customer insight.
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customer, analytics, imb, insight, white paper
    
IBM
White Paper Published By: Aternity     Published Date: Jul 20, 2012
Read in only 5 pages about how Global 2000 organizations are monitoring end user behavior in physical and virtual desktop environments with Aternity's Frontline Performance Intelligence Platform. Monitor the Cloud, drive SLAs, Citrix/VDI monitoring, and much more.
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technology, help desk, management, it management, customer relationship management
    
Aternity
White Paper Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
The Service Desk industry is moving at an ever-faster rate. Tasked with supporting an increasing array of technologies, services, software and devices, Service Desks have to be flexible and make decisions about what they support and what they don't. This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
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service desk, technology, customer service, software, devices
    
LogMeIn EMEA
White Paper Published By: LogMeIn EMEA     Published Date: Jul 19, 2012
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee base. This paper explores the challenges of supporting a remote workforce with legacy tools such as RDPT, pcAnywhereT, VPNs and VNCT and identifies best practices that organizations can use to choose helpdesk tools that better support today's workforce while also cutting costs.
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help desk, technology, customer service, rdp, vpn
    
LogMeIn EMEA
White Paper Published By: Dell Software     Published Date: Jul 18, 2012
Avoid over-privileged user accounts
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management, technology, user privileges, customers, experience
    
Dell Software
White Paper Published By: IBM     Published Date: Jul 09, 2012
Technology trends are converging to create a perfect storm in the world of commerce-empowering customers while raising the bar for companies to meet new, more demanding customer expectations. Read this report to learn about solutions and services delivered by IBM and its Business Partners to help midsize companies market and sell more effectively.
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ibm, technology, software, customer, smb group research
    
IBM
White Paper Published By: Scribe Software     Published Date: Apr 16, 2012
The What, Why & How of CRM Integration This report contains insights from C-level executives, business analysts and IT engineers, and systems integrators and consultants who design and implement data integration for their enterprise clients.
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scribe, crm, integration, data integration, public cloud
    
Scribe Software
Case Study Published By: Splunk     Published Date: Apr 16, 2012
Using Splunk, Cricket was able to identify system degradation and failures, even in the application area of Cricket's highly-automated and virtualized environment. Read about Cricket's impressive hard and soft ROI.
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splunk, cricket communications, virtualization, automation, customer behavior
    
Splunk
White Paper Published By: Destination Analytics     Published Date: Apr 06, 2012
Organizations that take a wait-and-see approach to analytics are falling behind their more determined peers. Read to find out more.
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ibm, technology, netezza, analytics, enterprise analytics
    
Destination Analytics
White Paper Published By: Destination Analytics     Published Date: Apr 06, 2012
This analytical platform ultimately enables their organization's most important measures - including revenue growth, return on invested capital and profit growth as measured by EBITDA - to outpace the financial outcomes of the competition. The goal is to support speed and effectiveness in decision-making.
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ibm, technology, netezza, analytics, enterprise analytics
    
Destination Analytics
White Paper Published By: Liaison Technologies     Published Date: Apr 03, 2012
Read Cloud Services Brokerage for Dummies® to learn about the state of cloud computing today, how CSBs add business value, what's important to think about when considering a CSB, and predictions about what's to come.
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liaison, cloud, cloud services, cloud services brokerage, for dummies
    
Liaison Technologies
White Paper Published By: Blue Coat Systems     Published Date: Mar 23, 2012
This paper talks about the strengths and weaknesses of on-premise and could deployments and which organizations need hybrid solution.
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blue coat, wan optimization, secure web gateway, malware, defenses
    
Blue Coat Systems
White Paper Published By: Blue Coat Systems     Published Date: Mar 23, 2012
Organizations must be able to extend the boundaries of their corporate network to provide consistent Web security protection, policies and reporting for all users on any device or network.
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blue coat, wan optimization, secure web gateway, malware, defenses
    
Blue Coat Systems
White Paper Published By: Blue Coat Systems     Published Date: Mar 23, 2012
By exploiting popular places on the Internet, such as search engines, social networking and email, malnets have become very adept at infecting many users with little added investment.
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blue coat, wan optimization, secure web gateway, malware, defenses
    
Blue Coat Systems
Case Study Published By: Port25 Solutions     Published Date: Mar 23, 2012
Find out how PowerMTA from Port25 Solutions, Inc., helps MailChimp deliver over 25 Million emails daily.
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smtp server, mta, email server, mail server, email infrastructure
    
Port25 Solutions
White Paper Published By: Port25 Solutions     Published Date: Mar 09, 2012
PowerMTA is a configurable and robust email solution to ensure emails are being delivered at an optimal rate, even if ISPs flag your network. Changes in ISP policy can be met easily with PowerMTA and are dynamically adjustable for any threshold.
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smtp server, mta, email server, mail server, email infrastructure
    
Port25 Solutions
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