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Customer Relationship Management

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Nucleus Research guidebook to LogMeIn Rescue
Tags : 
logmein rescue, rescue guidebook, saas, management tools, remote control
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Nucleus Research case study on the experience on Rice Toyota using Rescue.
Tags : 
logmein rescue, roi case study, toyoate case study, customer support software, crm software
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on Sling Media and its experience of LogMeIn Rescue
Tags : 
logmein, rescue, sling media, rescue case study, customer support
    
LogMeIn
White Paper Published By: Lexmark     Published Date: Jun 02, 2014
A UBM Techweb white paper on how point-of-service employees are vital for nurturing existing customers and bringing in new ones.
Tags : 
pos, lexmark, mps, point-of-service, customer relationship management
    
Lexmark
White Paper Published By: Lexmark     Published Date: May 28, 2014
A UBM Techweb white paper on how point-of-service employees are vital for nurturing existing customers and bringing in new ones.
Tags : 
pos, lexmark, mps, point-of-service, customer relationship management
    
Lexmark
White Paper Published By: Lexmark     Published Date: May 28, 2014
A UBM Techweb white paper on how point-of-service employees are vital for nurturing existing customers and bringing in new ones.
Tags : 
pos, lexmark, mps, point-of-service, customer relationship management
    
Lexmark
White Paper Published By: Adobe     Published Date: May 22, 2014
An Adobe report into building sustainable, one-to-one customer dialogues across any channel.
Tags : 
adobe, single marketing view, one-to-one customer dialogues, cross-channel conversations, adobe campaign
    
Adobe
White Paper Published By: LogMeIn     Published Date: Apr 24, 2014
This Harvard Business Review provides valuable insights into the truth about the customer service experience.
Tags : 
customer experience, customer journey, rescue, harvard, customer interaction
    
LogMeIn
White Paper Published By: Oracle     Published Date: Apr 22, 2014
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Tags : 
customer service, customer satisfaction, oracle, guide, a little extra service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors.
Tags : 
cloud services, trends, cloud services, oracle, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This report looks at some of the important changes in the customer experience and interaction market, detailing how technologies are  evolving to meet new consumer demands, and providing  recommendations for both enterprises and vendors.
Tags : 
customer experience, interaction, 2013 trends, customer interaction service, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
Tags : 
customer service, service in the cloud, cloud computing, oracle, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle provide a report on creating a superior customer experience online.
Tags : 
customer experience, creating a superior experience, oracle, customer interaction service, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
An executive brief on customer experience: Empowering People. Powering Brands. With Oracle Service Solutions.
Tags : 
customer experience, customer services, oracle, customer interaction service, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX
Tags : 
customer service, customer experience, measuring customer experience, kpi, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Ovum report on the transition to mobility and provide information on how to transform your mobile customer care strategy
Tags : 
customer service, mobile customer care, sci, ovum, oracle
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : 
customer service, customer satisfaction, knowledge management, best practice, customer interaction service
    
Oracle
White Paper Published By: SugarCRM     Published Date: Apr 08, 2014
CRM has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to managers, not the reps that use them daily. Learn how CRM designed for the individual benefits the entire sales organization from increased data quality to more predictable revenue pipelines.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
SugarCRM
White Paper Published By: SugarCRM     Published Date: Apr 08, 2014
Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
SugarCRM
White Paper Published By: SugarCRM     Published Date: Apr 08, 2014
CRM wurde lange als unabdingbares Vertriebs-Tool angesehen. Von den Vorteilen traditioneller CRM-Systeme profitierte jedoch hauptsächlich das Management anstatt die CRM-Nutzer an vorderster Front. Ein CRM für das Individuum kommt der gesamten Vertriebsorganisation zugute – ohne steigende Kosten.
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
SugarCRM
White Paper Published By: SugarCRM     Published Date: Apr 08, 2014
Immer mehr Organisationen nutzen Software-as-a-Service- (SaaS) Lösungen wenn es um ihr Kundenbeziehungs-Management geht. dennoch gibt es Risiken, die man beachten
Tags : 
crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm)
    
SugarCRM
White Paper Published By: Bronto     Published Date: Mar 28, 2014
A love-infused tale of how email strategy may just save your relationships' or end them. This entertaining and informative paper explains how analyzing a small set of key metrics will provide answers to the big questions around declining engagement rates.
Tags : 
bronto, matketing, email marketing, subscribers, list serve
    
Bronto
White Paper Published By: Aimia     Published Date: Mar 25, 2014
Identify the most important inflection points along your customer journey from curious newcomers to brand loyalists. In this Retail Brief, learn the 10 most important loyalty moments of truth — and offer a few guidelines for getting them right.
Tags : 
aimia, inflection points, marketing, customer loyalty, customer interaction
    
Aimia
White Paper Published By: SAS     Published Date: Mar 14, 2014
Stop to think about how - and how often - your business interacts with customers. Most organizations believe that only a small fraction of data on interactions generated are effectively put to use. Why is that? Check out this whitepaper to see.
Tags : 
sas, voc, voice of customer, visual text analytics, best practices
    
SAS
White Paper Published By: SAS     Published Date: Mar 14, 2014
Fan loyalty is everything in the sports business. So when Major League Soccer (MLS), the top flight pro soccer league in the US and Canada, wanted to deepen customer engagement, it turned to SAS® Marketing Automation to get a better understanding of its fans.
Tags : 
sas, customer engagement, data acquisition, monetization, measurement and tracking
    
SAS
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